❓ Dr. Thomas inquires about Synergy customers with solar panels accessing the cost of living energy rebate when their accounts are in credit due to selling energy back to the grid. The answer clarifies the process for accessing credits and transferring them to new accounts.
AnsweredQoN 1993Legislative Council
QuestionView source ↗
I refer to the energy credits received by customers of Synergy with solar panels who sell energy back into the grid, and I ask: (a) if the customer's account is in credit, what options are available to them to access their $400 cost of living energy rebate; (b) if the customer's account is likely to remain in credit, how can they access their rebate; (c) can the credits in one electricity account be used to pay a different account; and (d) if no to (c), why not?
AnswerView source ↗
Answered
16 May 2024
Responded by
Parliamentary Secretary to the Minister for Energy
Response time
8 days
It is assumed that the question refers to Synergy residential customers who are registered for the Distributed Energy Buyback Scheme (DEBS).
a) Since 2020, Synergy has delivered three Household Electricity offsets on behalf of the State Government. DEBS customers have been eligible for all these payments in the same manner as non-DEBS customers. If a residential DEBS customer’s account credit exceeds $100, the customer may request that Synergy pay out the balance, in accordance with the DEBS Terms and Conditions. Household Electricity offsets are not eligible to be paid out in this manner. It should be noted that the Household Electricity offsets will be used for billing purposes prior to any credit from DEBS.
b) As above.
c) DEBS and Household Electricity credits can be transferred to a new account under the same name.
d) Nil.
a) Since 2020, Synergy has delivered three Household Electricity offsets on behalf of the State Government. DEBS customers have been eligible for all these payments in the same manner as non-DEBS customers. If a residential DEBS customer’s account credit exceeds $100, the customer may request that Synergy pay out the balance, in accordance with the DEBS Terms and Conditions. Household Electricity offsets are not eligible to be paid out in this manner. It should be noted that the Household Electricity offsets will be used for billing purposes prior to any credit from DEBS.
b) As above.
c) DEBS and Household Electricity credits can be transferred to a new account under the same name.
d) Nil.
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