❓ A WA parliamentary question on notice addresses cycling network hazard reporting to Main Roads and the Department of Planning and Infrastructure (DPI). It inquires about the number of reports, response processes, resolution times, and success rates in clearing hazards.
AnsweredQoN 787Legislative Council
QuestionView source ↗
(1) How many cycling network hazard reports have been made to Main Roads online or by phone over the past 12 months?
(2) How many cycling network hazard reports have been made to the Department of Planning and Infrastructure (DPI) Cycling Unit online or by phone over the past 12 months?
(3) What process is undertaken by each Department to respond to reported cycling network hazards?
(4) How long does it take to respond to and resolve hazard reports made to Main Roads?
(5) How long does it take to respond to and resolve hazard reports made to DPI?
(6) What percentage of the reported hazards is successfully cleared by, -
(a) Main Roads; and
(b) DPI?
(2) How many cycling network hazard reports have been made to the Department of Planning and Infrastructure (DPI) Cycling Unit online or by phone over the past 12 months?
(3) What process is undertaken by each Department to respond to reported cycling network hazards?
(4) How long does it take to respond to and resolve hazard reports made to Main Roads?
(5) How long does it take to respond to and resolve hazard reports made to DPI?
(6) What percentage of the reported hazards is successfully cleared by, -
(a) Main Roads; and
(b) DPI?
AnswerView source ↗
Answered
13 August 2009
Responded by
Minister for Transport
Response time
70 days
(1) 664.
(2) 2 197.
(3) In previous years the Department for Planning and Infrastructure (DPI) would determine the asset owner and then forward the report to the relevant asset owner or to Main Roads WA (MRWA).
In March 2009 DPI's Bikewest received notice that from 1 April 2009 MRWA would no longer have the resources to action queries from other agencies forwarded from the online DPI hazard reporting system.
Bikewest has updated its online information accordingly and made other changes to streamline the hazard reporting system. Hazard reports can be forwarded directly to local governments, MRWA or to the Public Transport Authority. Bikewest has provided a map to assist the public to determine which agency the report should be sent to.
When hazard reports are sent to MRWA they are logged and sent to the contractor within 24 hours of receipt for their action.
(4) The response time from MRWA to resolve hazard reports is based on the type of complaint and the contractual obligations as indicated below:
· Debris - cleared within 1 week or sooner, depending on the severity (includes broken glass, fallen branches and sand);
· Vegetation pruning - 1 week to 2 months (dependent on severity or risk to users);
· Path repairs - up to 3 months (includes rough surfaces, potholes, tree roots);
· Lighting - within 1 week; and
· Litter - up to 3 months.
Additionally, MRWA contractors have a crew conducting ongoing maintenance for all Principal Shared Paths under MRWA jurisdiction.
(5) DPI's Bikewest responds to hazard reports within two working days of receiving the report.
(6) (a) All hazard reports sent to MRWA are investigated or assessed and where necessary sent to its contractor. It is then the contractor's responsibility to ensure that all works are completed in line with contractual obligations referred to in point 4 above.
(b) Bikewest forwards all reports to the asset owners.
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(2) 2 197.
(3) In previous years the Department for Planning and Infrastructure (DPI) would determine the asset owner and then forward the report to the relevant asset owner or to Main Roads WA (MRWA).
In March 2009 DPI's Bikewest received notice that from 1 April 2009 MRWA would no longer have the resources to action queries from other agencies forwarded from the online DPI hazard reporting system.
Bikewest has updated its online information accordingly and made other changes to streamline the hazard reporting system. Hazard reports can be forwarded directly to local governments, MRWA or to the Public Transport Authority. Bikewest has provided a map to assist the public to determine which agency the report should be sent to.
When hazard reports are sent to MRWA they are logged and sent to the contractor within 24 hours of receipt for their action.
(4) The response time from MRWA to resolve hazard reports is based on the type of complaint and the contractual obligations as indicated below:
· Debris - cleared within 1 week or sooner, depending on the severity (includes broken glass, fallen branches and sand);
· Vegetation pruning - 1 week to 2 months (dependent on severity or risk to users);
· Path repairs - up to 3 months (includes rough surfaces, potholes, tree roots);
· Lighting - within 1 week; and
· Litter - up to 3 months.
Additionally, MRWA contractors have a crew conducting ongoing maintenance for all Principal Shared Paths under MRWA jurisdiction.
(5) DPI's Bikewest responds to hazard reports within two working days of receiving the report.
(6) (a) All hazard reports sent to MRWA are investigated or assessed and where necessary sent to its contractor. It is then the contractor's responsibility to ensure that all works are completed in line with contractual obligations referred to in point 4 above.
(b) Bikewest forwards all reports to the asset owners.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
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