A parliamentary question regarding how passengers can lodge complaints against taxi drivers for various misconducts, including serious offences like sexual assault. The response outlines contact methods and referral to police for serious crimes.

AnsweredQoN 4788Legislative Council
Asked
27 September 2011
Portfolio
Transport

QuestionView source ↗

How can a passenger contact the Department of Transport to make a complaint about taxi drivers who -
(a) have poor English;
(b) are overcharging;
(c) charge the wrong tariff;
(d) have poor geographical knowledge;
(e) use a mobile phone or other distraction whilst driving;
(f) use inappropriate language;
(g) display inappropriate behaviour; or
(h) commit sexual assault?

AnswerView source ↗

Answered
1 November 2011
Responded by
Minister for Finance representing the Minister for Transport
Response time
35 days
The Department of Transport advises:
(a - g) By telephone, by mail or by email.
(h) By telephone, by mail or by email. The Department of Transport would then refer the matter to the Western Australia Police.
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