❓ Linda Savage asks about Hardship Utility Grant Scheme referrals by Synergy, Horizon Power, and Alinta in July 2011. The Minister provides data for Synergy and Horizon Power, but cannot for Alinta due to its private ownership. Data limitations exist for Synergy and Horizon Power.
AnsweredQoN 1130Legislative Council
QuestionView source ↗
HARDSHIP UTILITY GRANT SCHEME — SYNERGY, ALINTA AND HORIZON POWER
(1) For July 2011, for each suburb and town, how many requests for hardship utility grant scheme assistance were referred to the Department for Child Protection by — (a) Synergy; (b) Horizon Power; and (c) Alinta? (2) For July 2011, for each suburb and town, how many requests for HUGS assistance were not referred to the DCP by — (a) Synergy; (b) Horizon Power; and (c) Alinta? Hon PETER COLLIER
(1) For July 2011, for each suburb and town, how many requests for hardship utility grant scheme assistance were referred to the Department for Child Protection by — (a) Synergy; (b) Horizon Power; and (c) Alinta? (2) For July 2011, for each suburb and town, how many requests for HUGS assistance were not referred to the DCP by — (a) Synergy; (b) Horizon Power; and (c) Alinta? Hon PETER COLLIER
AnswerView source ↗
I thank the member for some notice of this question. (1) Customers in financial hardship are not referred directly to the Department for Child Protection by the utilities; they are referred to a financial counsellor to be assessed for eligibility for a HUGS grant. If the financial counsellor determines that the customer is in hardship, the customer can then apply for a HUGS grant with the Department for Child Protection. (a) In the month of July 2011, Synergy referred 1 477 customers to financial counsellors to be assessed for eligibility to receive a HUGS payment. Synergy does not maintain statistics of the town or suburb that the referred customers live in. (b) In the month of July 2011, Horizon Power referred 163 customers to financial counsellors to be assessed for eligibility to receive a HUGS payment. The following number of customers were referred by suburb: Baynton, one; Brockman, one; Broome, 33; Bulgarra, seven; Cable Beach, two; Carnarvon, 10; Castletown, two; Derby, five; Djugun, one; Esperance, 17; Exmouth, two; Fitzroy Crossing, one; Gascoyne Junction, one; Halls Creek, two; Hopetoun, one; Jerdacuttup, one; Karratha, one; Kununurra, nine; Laverton, two; Leonora, seven; Marble Bar, three; Millars Well, one; Nickol, one; Norseman, three; Nulsen, three; Onslow, one; Pegs Creek, two; Pink Lake, one; Roebourne, four; South Hedland, 33; Wiluna, one; and Wyndham, four. (c) As Alinta is a privately owned company, I cannot provide a response on the number of customers referred to a financial counsellor. (2) (a) Synergy does not maintain records of how many customers were initially assessed as not being eligible for referral to a financial counsellor. (b) Horizon Power does not maintain records of how many customers were initially assessed as not being eligible for referral to a financial counsellor. (c) As Alinta is a privately owned company, I cannot provide a response on the number of customers who were initially assessed as not being eligible for referral.
(b) Horizon Power; and (c) Alinta?
(c) Alinta?
(b) Horizon Power; and (c) Alinta?
(c) Alinta?
I thank the member for some notice of this question. (1) Customers in financial hardship are not referred directly to the Department for Child Protection by the utilities; they are referred to a financial counsellor to be assessed for eligibility for a HUGS grant. If the financial counsellor determines that the customer is in hardship, the customer can then apply for a HUGS grant with the Department for Child Protection. (a) In the month of July 2011, Synergy referred 1 477 customers to financial counsellors to be assessed for eligibility to receive a HUGS payment. Synergy does not maintain statistics of the town or suburb that the referred customers live in. (b) In the month of July 2011, Horizon Power referred 163 customers to financial counsellors to be assessed for eligibility to receive a HUGS payment. The following number of customers were referred by suburb: Baynton, one; Brockman, one; Broome, 33; Bulgarra, seven; Cable Beach, two; Carnarvon, 10; Castletown, two; Derby, five; Djugun, one; Esperance, 17; Exmouth, two; Fitzroy Crossing, one; Gascoyne Junction, one; Halls Creek, two; Hopetoun, one; Jerdacuttup, one; Karratha, one; Kununurra, nine; Laverton, two; Leonora, seven; Marble Bar, three; Millars Well, one; Nickol, one; Norseman, three; Nulsen, three; Onslow, one; Pegs Creek, two; Pink Lake, one; Roebourne, four; South Hedland, 33; Wiluna, one; and Wyndham, four. (c) As Alinta is a privately owned company, I cannot provide a response on the number of customers referred to a financial counsellor. (2) (a) Synergy does not maintain records of how many customers were initially assessed as not being eligible for referral to a financial counsellor. (b) Horizon Power does not maintain records of how many customers were initially assessed as not being eligible for referral to a financial counsellor. (c) As Alinta is a privately owned company, I cannot provide a response on the number of customers who were initially assessed as not being eligible for referral.
(1) Customers in financial hardship are not referred directly to the Department for Child Protection by the utilities; they are referred to a financial counsellor to be assessed for eligibility for a HUGS grant. If the financial counsellor determines that the customer is in hardship, the customer can then apply for a HUGS grant with the Department for Child Protection. (a) In the month of July 2011, Synergy referred 1 477 customers to financial counsellors to be assessed for eligibility to receive a HUGS payment. Synergy does not maintain statistics of the town or suburb that the referred customers live in. (b) In the month of July 2011, Horizon Power referred 163 customers to financial counsellors to be assessed for eligibility to receive a HUGS payment. The following number of customers were referred by suburb: Baynton, one; Brockman, one; Broome, 33; Bulgarra, seven; Cable Beach, two; Carnarvon, 10; Castletown, two; Derby, five; Djugun, one; Esperance, 17; Exmouth, two; Fitzroy Crossing, one; Gascoyne Junction, one; Halls Creek, two; Hopetoun, one; Jerdacuttup, one; Karratha, one; Kununurra, nine; Laverton, two; Leonora, seven; Marble Bar, three; Millars Well, one; Nickol, one; Norseman, three; Nulsen, three; Onslow, one; Pegs Creek, two; Pink Lake, one; Roebourne, four; South Hedland, 33; Wiluna, one; and Wyndham, four. (c) As Alinta is a privately owned company, I cannot provide a response on the number of customers referred to a financial counsellor. (2) (a) Synergy does not maintain records of how many customers were initially assessed as not being eligible for referral to a financial counsellor. (b) Horizon Power does not maintain records of how many customers were initially assessed as not being eligible for referral to a financial counsellor. (c) As Alinta is a privately owned company, I cannot provide a response on the number of customers who were initially assessed as not being eligible for referral.
(b) In the month of July 2011, Horizon Power referred 163 customers to financial counsellors to be assessed for eligibility to receive a HUGS payment. The following number of customers were referred by suburb: Baynton, one; Brockman, one; Broome, 33; Bulgarra, seven; Cable Beach, two; Carnarvon, 10; Castletown, two; Derby, five; Djugun, one; Esperance, 17; Exmouth, two; Fitzroy Crossing, one; Gascoyne Junction, one; Halls Creek, two; Hopetoun, one; Jerdacuttup, one; Karratha, one; Kununurra, nine; Laverton, two; Leonora, seven; Marble Bar, three; Millars Well, one; Nickol, one; Norseman, three; Nulsen, three; Onslow, one; Pegs Creek, two; Pink Lake, one; Roebourne, four; South Hedland, 33; Wiluna, one; and Wyndham, four. (c) As Alinta is a privately owned company, I cannot provide a response on the number of customers referred to a financial counsellor.
(c) As Alinta is a privately owned company, I cannot provide a response on the number of customers referred to a financial counsellor.
(c) As Alinta is a privately owned company, I cannot provide a response on the number of customers who were initially assessed as not being eligible for referral.
(b) Horizon Power; and (c) Alinta?
(c) Alinta?
(b) Horizon Power; and (c) Alinta?
(c) Alinta?
I thank the member for some notice of this question. (1) Customers in financial hardship are not referred directly to the Department for Child Protection by the utilities; they are referred to a financial counsellor to be assessed for eligibility for a HUGS grant. If the financial counsellor determines that the customer is in hardship, the customer can then apply for a HUGS grant with the Department for Child Protection. (a) In the month of July 2011, Synergy referred 1 477 customers to financial counsellors to be assessed for eligibility to receive a HUGS payment. Synergy does not maintain statistics of the town or suburb that the referred customers live in. (b) In the month of July 2011, Horizon Power referred 163 customers to financial counsellors to be assessed for eligibility to receive a HUGS payment. The following number of customers were referred by suburb: Baynton, one; Brockman, one; Broome, 33; Bulgarra, seven; Cable Beach, two; Carnarvon, 10; Castletown, two; Derby, five; Djugun, one; Esperance, 17; Exmouth, two; Fitzroy Crossing, one; Gascoyne Junction, one; Halls Creek, two; Hopetoun, one; Jerdacuttup, one; Karratha, one; Kununurra, nine; Laverton, two; Leonora, seven; Marble Bar, three; Millars Well, one; Nickol, one; Norseman, three; Nulsen, three; Onslow, one; Pegs Creek, two; Pink Lake, one; Roebourne, four; South Hedland, 33; Wiluna, one; and Wyndham, four. (c) As Alinta is a privately owned company, I cannot provide a response on the number of customers referred to a financial counsellor. (2) (a) Synergy does not maintain records of how many customers were initially assessed as not being eligible for referral to a financial counsellor. (b) Horizon Power does not maintain records of how many customers were initially assessed as not being eligible for referral to a financial counsellor. (c) As Alinta is a privately owned company, I cannot provide a response on the number of customers who were initially assessed as not being eligible for referral.
(1) Customers in financial hardship are not referred directly to the Department for Child Protection by the utilities; they are referred to a financial counsellor to be assessed for eligibility for a HUGS grant. If the financial counsellor determines that the customer is in hardship, the customer can then apply for a HUGS grant with the Department for Child Protection. (a) In the month of July 2011, Synergy referred 1 477 customers to financial counsellors to be assessed for eligibility to receive a HUGS payment. Synergy does not maintain statistics of the town or suburb that the referred customers live in. (b) In the month of July 2011, Horizon Power referred 163 customers to financial counsellors to be assessed for eligibility to receive a HUGS payment. The following number of customers were referred by suburb: Baynton, one; Brockman, one; Broome, 33; Bulgarra, seven; Cable Beach, two; Carnarvon, 10; Castletown, two; Derby, five; Djugun, one; Esperance, 17; Exmouth, two; Fitzroy Crossing, one; Gascoyne Junction, one; Halls Creek, two; Hopetoun, one; Jerdacuttup, one; Karratha, one; Kununurra, nine; Laverton, two; Leonora, seven; Marble Bar, three; Millars Well, one; Nickol, one; Norseman, three; Nulsen, three; Onslow, one; Pegs Creek, two; Pink Lake, one; Roebourne, four; South Hedland, 33; Wiluna, one; and Wyndham, four. (c) As Alinta is a privately owned company, I cannot provide a response on the number of customers referred to a financial counsellor. (2) (a) Synergy does not maintain records of how many customers were initially assessed as not being eligible for referral to a financial counsellor. (b) Horizon Power does not maintain records of how many customers were initially assessed as not being eligible for referral to a financial counsellor. (c) As Alinta is a privately owned company, I cannot provide a response on the number of customers who were initially assessed as not being eligible for referral.
(b) In the month of July 2011, Horizon Power referred 163 customers to financial counsellors to be assessed for eligibility to receive a HUGS payment. The following number of customers were referred by suburb: Baynton, one; Brockman, one; Broome, 33; Bulgarra, seven; Cable Beach, two; Carnarvon, 10; Castletown, two; Derby, five; Djugun, one; Esperance, 17; Exmouth, two; Fitzroy Crossing, one; Gascoyne Junction, one; Halls Creek, two; Hopetoun, one; Jerdacuttup, one; Karratha, one; Kununurra, nine; Laverton, two; Leonora, seven; Marble Bar, three; Millars Well, one; Nickol, one; Norseman, three; Nulsen, three; Onslow, one; Pegs Creek, two; Pink Lake, one; Roebourne, four; South Hedland, 33; Wiluna, one; and Wyndham, four. (c) As Alinta is a privately owned company, I cannot provide a response on the number of customers referred to a financial counsellor.
(c) As Alinta is a privately owned company, I cannot provide a response on the number of customers referred to a financial counsellor.
(c) As Alinta is a privately owned company, I cannot provide a response on the number of customers who were initially assessed as not being eligible for referral.
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