❓ Hon Wilson Tucker asks the Minister for Finance about rental tenancy complaints handled by Consumer Protection since 2017, seeking data on inquiries, complaints, referrals, mediations, and unresolved cases. The Minister provides a table with some data, noting limitations in the available information.
AnsweredQoN 914Legislative Council
QuestionView source ↗
CONSUMER PROTECTION —
RENTAL TENANCY COMPLAINTS
914. Hon WILSON TUCKER to the Minister for Finance:
I
refer to the Consumer Protection division and the support and mediation
services provided to tenants and landlords.
(1) Does the
Consumer Protection division maintain a record of rental property inquiries
made through the contact centre?
(2) If yes to (1), can the minister
provide figures for yearly inquiries since 2017, including —
(a) the number of inquiries that
constituted a complaint;
(b) the number of complaints that
were referred to another organisation;
(c) the number of complaints that
required informal mediation by Consumer Protection; and
(d) the number of complaints that
could not be resolved?
RENTAL TENANCY COMPLAINTS
914. Hon WILSON TUCKER to the Minister for Finance:
I
refer to the Consumer Protection division and the support and mediation
services provided to tenants and landlords.
(1) Does the
Consumer Protection division maintain a record of rental property inquiries
made through the contact centre?
(2) If yes to (1), can the minister
provide figures for yearly inquiries since 2017, including —
(a) the number of inquiries that
constituted a complaint;
(b) the number of complaints that
were referred to another organisation;
(c) the number of complaints that
required informal mediation by Consumer Protection; and
(d) the number of complaints that
could not be resolved?
AnswerView source ↗
I thank the honourable member for
some notice of the question.
(1) Yes.
(2) This answer
is in tabular form, so I will refer to that in a minute, but there is a footnote.
The note states that the information in the table does not include matters that
were unable to be progressed for a number of reasons or were referred to other
organisations. The number of inquiries to the contact centre (tenancy) that constituted a legitimate complaint is
unknown. The rest of the information is provided in tabular form , so I seek
leave to have the answer incorporated into Hansard .
[Leave granted for the following
material to be incorporated.]
Year
Total Number of Enquiries
(b)
(c)
(d) *
2017
50,128
6,837
521
44
2018
40,681
5,715
567
60
2019
33,746
4,506
660
34
2020
39,609
3,263
805
49
2021
62,491
3,228
1,228
41
2022
42,724
1,277
1,068
35
2023
26,842
256
849
30
some notice of the question.
(1) Yes.
(2) This answer
is in tabular form, so I will refer to that in a minute, but there is a footnote.
The note states that the information in the table does not include matters that
were unable to be progressed for a number of reasons or were referred to other
organisations. The number of inquiries to the contact centre (tenancy) that constituted a legitimate complaint is
unknown. The rest of the information is provided in tabular form , so I seek
leave to have the answer incorporated into Hansard .
[Leave granted for the following
material to be incorporated.]
Year
Total Number of Enquiries
(b)
(c)
(d) *
2017
50,128
6,837
521
44
2018
40,681
5,715
567
60
2019
33,746
4,506
660
34
2020
39,609
3,263
805
49
2021
62,491
3,228
1,228
41
2022
42,724
1,277
1,068
35
2023
26,842
256
849
30
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