❓ Hon Simon O’Brien asks about the staffing, performance targets, waiting times, and unanswered calls for the Department for Planning and Infrastructure's 13 11 56 phone line. The answer is not provided in the excerpt.
AnsweredQoN 1129Legislative Council
QuestionView source ↗
DEPARTMENT FOR PLANNING AND INFRASTRUCTURE - LICENSING CENTRE PHONE LINE
(1) How many operators staff the 13 11 56 Department for Planning and Infrastructure phone line? (2) Does the department have targets for time taken to answer calls; and, if so, what are these targets and what standard is being achieved? (3) What is the average waiting time for someone making a call to this service to speak to a DPI officer? (4) How many calls go unanswered in cases in which the system initially receives a call but the caller hangs up before getting through to a real person? Hon SALLY TALBOT
(1) How many operators staff the 13 11 56 Department for Planning and Infrastructure phone line? (2) Does the department have targets for time taken to answer calls; and, if so, what are these targets and what standard is being achieved? (3) What is the average waiting time for someone making a call to this service to speak to a DPI officer? (4) How many calls go unanswered in cases in which the system initially receives a call but the caller hangs up before getting through to a real person? Hon SALLY TALBOT
AnswerView source ↗
On behalf of the parliamentary secretary to the Minister for Planning and Infrastructure, I thank the honourable member for some notice of the question. It does appear that there is an answer to the first question, which I believe the honourable member might have asked yesterday. Hon Simon O’Brien : Yes. That was the one I was starting - The PRESIDENT : Parliamentary secretary, do you have an answer to the question that the Deputy Leader of the Opposition has asked? Hon SALLY TALBOT : I have an answer to the first question he asked. Hon Simon O’Brien : The second one, apparently, has been redirected. The PRESIDENT : Perhaps if you can just give the answer and Hansard will marry the answer to the particular question, and then we will move on to Hon Robyn McSweeney’s question. Hon SALLY TALBOT : I thank the President for his guidance.
(2) Does the department have targets for time taken to answer calls; and, if so, what are these targets and what standard is being achieved? (3) What is the average waiting time for someone making a call to this service to speak to a DPI officer? (4) How many calls go unanswered in cases in which the system initially receives a call but the caller hangs up before getting through to a real person? Hon SALLY TALBOT replied: On behalf of the parliamentary secretary to the Minister for Planning and Infrastructure, I thank the honourable member for some notice of the question. It does appear that there is an answer to the first question, which I believe the honourable member might have asked yesterday. Hon Simon O’Brien : Yes. That was the one I was starting - The PRESIDENT : Parliamentary secretary, do you have an answer to the question that the Deputy Leader of the Opposition has asked? Hon SALLY TALBOT : I have an answer to the first question he asked. Hon Simon O’Brien : The second one, apparently, has been redirected. The PRESIDENT : Perhaps if you can just give the answer and Hansard will marry the answer to the particular question, and then we will move on to Hon Robyn McSweeney’s question. Hon SALLY TALBOT : I thank the President for his guidance.
(3) What is the average waiting time for someone making a call to this service to speak to a DPI officer? (4) How many calls go unanswered in cases in which the system initially receives a call but the caller hangs up before getting through to a real person? Hon SALLY TALBOT replied: On behalf of the parliamentary secretary to the Minister for Planning and Infrastructure, I thank the honourable member for some notice of the question. It does appear that there is an answer to the first question, which I believe the honourable member might have asked yesterday. Hon Simon O’Brien : Yes. That was the one I was starting - The PRESIDENT : Parliamentary secretary, do you have an answer to the question that the Deputy Leader of the Opposition has asked? Hon SALLY TALBOT : I have an answer to the first question he asked. Hon Simon O’Brien : The second one, apparently, has been redirected. The PRESIDENT : Perhaps if you can just give the answer and Hansard will marry the answer to the particular question, and then we will move on to Hon Robyn McSweeney’s question. Hon SALLY TALBOT : I thank the President for his guidance.
(4) How many calls go unanswered in cases in which the system initially receives a call but the caller hangs up before getting through to a real person? Hon SALLY TALBOT replied: On behalf of the parliamentary secretary to the Minister for Planning and Infrastructure, I thank the honourable member for some notice of the question. It does appear that there is an answer to the first question, which I believe the honourable member might have asked yesterday. Hon Simon O’Brien : Yes. That was the one I was starting - The PRESIDENT : Parliamentary secretary, do you have an answer to the question that the Deputy Leader of the Opposition has asked? Hon SALLY TALBOT : I have an answer to the first question he asked. Hon Simon O’Brien : The second one, apparently, has been redirected. The PRESIDENT : Perhaps if you can just give the answer and Hansard will marry the answer to the particular question, and then we will move on to Hon Robyn McSweeney’s question. Hon SALLY TALBOT : I thank the President for his guidance.
Hon SALLY TALBOT replied: On behalf of the parliamentary secretary to the Minister for Planning and Infrastructure, I thank the honourable member for some notice of the question. It does appear that there is an answer to the first question, which I believe the honourable member might have asked yesterday. Hon Simon O’Brien : Yes. That was the one I was starting - The PRESIDENT : Parliamentary secretary, do you have an answer to the question that the Deputy Leader of the Opposition has asked? Hon SALLY TALBOT : I have an answer to the first question he asked. Hon Simon O’Brien : The second one, apparently, has been redirected. The PRESIDENT : Perhaps if you can just give the answer and Hansard will marry the answer to the particular question, and then we will move on to Hon Robyn McSweeney’s question. Hon SALLY TALBOT : I thank the President for his guidance.
On behalf of the parliamentary secretary to the Minister for Planning and Infrastructure, I thank the honourable member for some notice of the question. It does appear that there is an answer to the first question, which I believe the honourable member might have asked yesterday. Hon Simon O’Brien : Yes. That was the one I was starting - The PRESIDENT : Parliamentary secretary, do you have an answer to the question that the Deputy Leader of the Opposition has asked? Hon SALLY TALBOT : I have an answer to the first question he asked. Hon Simon O’Brien : The second one, apparently, has been redirected. The PRESIDENT : Perhaps if you can just give the answer and Hansard will marry the answer to the particular question, and then we will move on to Hon Robyn McSweeney’s question. Hon SALLY TALBOT : I thank the President for his guidance.
Hon Simon O’Brien : Yes. That was the one I was starting - The PRESIDENT : Parliamentary secretary, do you have an answer to the question that the Deputy Leader of the Opposition has asked? Hon SALLY TALBOT : I have an answer to the first question he asked. Hon Simon O’Brien : The second one, apparently, has been redirected. The PRESIDENT : Perhaps if you can just give the answer and Hansard will marry the answer to the particular question, and then we will move on to Hon Robyn McSweeney’s question. Hon SALLY TALBOT : I thank the President for his guidance.
The PRESIDENT : Parliamentary secretary, do you have an answer to the question that the Deputy Leader of the Opposition has asked? Hon SALLY TALBOT : I have an answer to the first question he asked. Hon Simon O’Brien : The second one, apparently, has been redirected. The PRESIDENT : Perhaps if you can just give the answer and Hansard will marry the answer to the particular question, and then we will move on to Hon Robyn McSweeney’s question. Hon SALLY TALBOT : I thank the President for his guidance.
Hon SALLY TALBOT : I have an answer to the first question he asked. Hon Simon O’Brien : The second one, apparently, has been redirected. The PRESIDENT : Perhaps if you can just give the answer and Hansard will marry the answer to the particular question, and then we will move on to Hon Robyn McSweeney’s question. Hon SALLY TALBOT : I thank the President for his guidance.
Hon Simon O’Brien : The second one, apparently, has been redirected. The PRESIDENT : Perhaps if you can just give the answer and Hansard will marry the answer to the particular question, and then we will move on to Hon Robyn McSweeney’s question. Hon SALLY TALBOT : I thank the President for his guidance.
The PRESIDENT : Perhaps if you can just give the answer and Hansard will marry the answer to the particular question, and then we will move on to Hon Robyn McSweeney’s question. Hon SALLY TALBOT : I thank the President for his guidance.
Hon SALLY TALBOT : I thank the President for his guidance.
(2) Does the department have targets for time taken to answer calls; and, if so, what are these targets and what standard is being achieved? (3) What is the average waiting time for someone making a call to this service to speak to a DPI officer? (4) How many calls go unanswered in cases in which the system initially receives a call but the caller hangs up before getting through to a real person? Hon SALLY TALBOT replied: On behalf of the parliamentary secretary to the Minister for Planning and Infrastructure, I thank the honourable member for some notice of the question. It does appear that there is an answer to the first question, which I believe the honourable member might have asked yesterday. Hon Simon O’Brien : Yes. That was the one I was starting - The PRESIDENT : Parliamentary secretary, do you have an answer to the question that the Deputy Leader of the Opposition has asked? Hon SALLY TALBOT : I have an answer to the first question he asked. Hon Simon O’Brien : The second one, apparently, has been redirected. The PRESIDENT : Perhaps if you can just give the answer and Hansard will marry the answer to the particular question, and then we will move on to Hon Robyn McSweeney’s question. Hon SALLY TALBOT : I thank the President for his guidance.
(3) What is the average waiting time for someone making a call to this service to speak to a DPI officer? (4) How many calls go unanswered in cases in which the system initially receives a call but the caller hangs up before getting through to a real person? Hon SALLY TALBOT replied: On behalf of the parliamentary secretary to the Minister for Planning and Infrastructure, I thank the honourable member for some notice of the question. It does appear that there is an answer to the first question, which I believe the honourable member might have asked yesterday. Hon Simon O’Brien : Yes. That was the one I was starting - The PRESIDENT : Parliamentary secretary, do you have an answer to the question that the Deputy Leader of the Opposition has asked? Hon SALLY TALBOT : I have an answer to the first question he asked. Hon Simon O’Brien : The second one, apparently, has been redirected. The PRESIDENT : Perhaps if you can just give the answer and Hansard will marry the answer to the particular question, and then we will move on to Hon Robyn McSweeney’s question. Hon SALLY TALBOT : I thank the President for his guidance.
(4) How many calls go unanswered in cases in which the system initially receives a call but the caller hangs up before getting through to a real person? Hon SALLY TALBOT replied: On behalf of the parliamentary secretary to the Minister for Planning and Infrastructure, I thank the honourable member for some notice of the question. It does appear that there is an answer to the first question, which I believe the honourable member might have asked yesterday. Hon Simon O’Brien : Yes. That was the one I was starting - The PRESIDENT : Parliamentary secretary, do you have an answer to the question that the Deputy Leader of the Opposition has asked? Hon SALLY TALBOT : I have an answer to the first question he asked. Hon Simon O’Brien : The second one, apparently, has been redirected. The PRESIDENT : Perhaps if you can just give the answer and Hansard will marry the answer to the particular question, and then we will move on to Hon Robyn McSweeney’s question. Hon SALLY TALBOT : I thank the President for his guidance.
Hon SALLY TALBOT replied: On behalf of the parliamentary secretary to the Minister for Planning and Infrastructure, I thank the honourable member for some notice of the question. It does appear that there is an answer to the first question, which I believe the honourable member might have asked yesterday. Hon Simon O’Brien : Yes. That was the one I was starting - The PRESIDENT : Parliamentary secretary, do you have an answer to the question that the Deputy Leader of the Opposition has asked? Hon SALLY TALBOT : I have an answer to the first question he asked. Hon Simon O’Brien : The second one, apparently, has been redirected. The PRESIDENT : Perhaps if you can just give the answer and Hansard will marry the answer to the particular question, and then we will move on to Hon Robyn McSweeney’s question. Hon SALLY TALBOT : I thank the President for his guidance.
On behalf of the parliamentary secretary to the Minister for Planning and Infrastructure, I thank the honourable member for some notice of the question. It does appear that there is an answer to the first question, which I believe the honourable member might have asked yesterday. Hon Simon O’Brien : Yes. That was the one I was starting - The PRESIDENT : Parliamentary secretary, do you have an answer to the question that the Deputy Leader of the Opposition has asked? Hon SALLY TALBOT : I have an answer to the first question he asked. Hon Simon O’Brien : The second one, apparently, has been redirected. The PRESIDENT : Perhaps if you can just give the answer and Hansard will marry the answer to the particular question, and then we will move on to Hon Robyn McSweeney’s question. Hon SALLY TALBOT : I thank the President for his guidance.
Hon Simon O’Brien : Yes. That was the one I was starting - The PRESIDENT : Parliamentary secretary, do you have an answer to the question that the Deputy Leader of the Opposition has asked? Hon SALLY TALBOT : I have an answer to the first question he asked. Hon Simon O’Brien : The second one, apparently, has been redirected. The PRESIDENT : Perhaps if you can just give the answer and Hansard will marry the answer to the particular question, and then we will move on to Hon Robyn McSweeney’s question. Hon SALLY TALBOT : I thank the President for his guidance.
The PRESIDENT : Parliamentary secretary, do you have an answer to the question that the Deputy Leader of the Opposition has asked? Hon SALLY TALBOT : I have an answer to the first question he asked. Hon Simon O’Brien : The second one, apparently, has been redirected. The PRESIDENT : Perhaps if you can just give the answer and Hansard will marry the answer to the particular question, and then we will move on to Hon Robyn McSweeney’s question. Hon SALLY TALBOT : I thank the President for his guidance.
Hon SALLY TALBOT : I have an answer to the first question he asked. Hon Simon O’Brien : The second one, apparently, has been redirected. The PRESIDENT : Perhaps if you can just give the answer and Hansard will marry the answer to the particular question, and then we will move on to Hon Robyn McSweeney’s question. Hon SALLY TALBOT : I thank the President for his guidance.
Hon Simon O’Brien : The second one, apparently, has been redirected. The PRESIDENT : Perhaps if you can just give the answer and Hansard will marry the answer to the particular question, and then we will move on to Hon Robyn McSweeney’s question. Hon SALLY TALBOT : I thank the President for his guidance.
The PRESIDENT : Perhaps if you can just give the answer and Hansard will marry the answer to the particular question, and then we will move on to Hon Robyn McSweeney’s question. Hon SALLY TALBOT : I thank the President for his guidance.
Hon SALLY TALBOT : I thank the President for his guidance.
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