Hon Philip Scott questions the Minister for Housing and Works regarding the Auditor General's report on housing maintenance, specifically concerning overcharging by contractors and the contract with Programmed Facility Management. The Minister provides some answers but defers on a specific financial figure.

AnsweredQoN 1134Legislative Council
Asked
20 November 2025
Portfolio
Housing and Works

QuestionView source ↗

Housing—Maintenance—Auditor General report
1134. Hon Philip Scott to
the parliamentary secretary representing the
Minister for Housing and Works:
I bring to the
minister's attention the Auditor General's report into the management of
housing maintenance information.
(1) From 5.7% of work orders audited by the
department, around $1 million is recouped annually from contractors who
overcharge for maintenance. Can the minister provide an estimate of how much
taxpayers money would be recouped if 50% of work orders were audited instead of
just 5.7%?
(2) Programmed Facility Management is a head
contractor responsible for maintenance in multiple regions. Is this company
still a subsidiary of Persol Group?
(3) How long is the department's maintenance
contract with Programmed Facility Management in place for, and what is the
annual amount paid to Programmed for this maintenance contract?
(4) Some 27% of work orders audited were not in
line with the schedules or rates and the Auditor General's report noted that
this was primarily due to contractors claiming higher count costs than allowed.
What was the total amount overcharged by Programmed Facility Management for the
2024–25 financial year?
The President: Before I give the call to the parliamentary
secretary representing the Minister for Housing and Works, I point out standing
order 105 regarding the length of questions.

AnswerView source ↗

I thank the honourable member for some notice of the
question. I provide the following on behalf of the Minister for Housing and
Works.
(1) This does not form part of the report.
(2) The head maintenance contract is with Programmed
Facility Management Pty Ltd.
(3) It is until 30 June 2026 and it was $158.5 million
in the 12 months to 30 September 2025.
(4) This question is unable to be answered in the
time provided. Should the member place the question on notice, the minister
will endeavour to provide an answer.

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