❓ WA Parliamentary Question on Notice regarding the Department of Justice's ACCESS complaints service, revealing complaint numbers, staffing levels, and phone call statistics from 2012-2018. Phone call records were unavailable.
AnsweredQoN 1585Legislative Council
QuestionView source ↗
I refer
to ACCESS, the Department’s complaints service, and I ask, for each of the years 2012 to 2018, please advise: (a) the number of complaints made to ACCESS; (b) the number of staff in the ACCESS unit; (c) the number of phone calls made to ACCESS; and (d) the number of phone calls answered?
to ACCESS, the Department’s complaints service, and I ask, for each of the years 2012 to 2018, please advise: (a) the number of complaints made to ACCESS; (b) the number of staff in the ACCESS unit; (c) the number of phone calls made to ACCESS; and (d) the number of phone calls answered?
AnswerView source ↗
Answered
20 September 2018
Responded by
Minister for Environment representing the Minister for Corrective Services
Response time
9 days
The Department of Justice advises:
2012:
(a) 2604 complaints (4790 matters).
(b) 4 FTE.
(c) Records not available.
(d) 3328
2013:
(a) 3200 complaints (6268 matters).
(b) 4 FTE.
(c) Records not available.
(d) 4277
2014:
(a) 3623 complaints (5194 matters).
(b) 4 FTE.
(c) Records not available.
(d) 3461
2015:
(a) 3701 complaints (5032 matters).
(b) 4 FTE
(c) Records not available.
(d) 3592
2016:
(a) 5667 complaints (6551 matters).
(b) 3 FTE.
(c) Records not available.
(d) 4936
2017:
(a) 3248 complaints (3654 matters).
(b) 2 FTE
(c) Records not available.
(d) 2601
2018:
As at Friday 31 August 2018
(a) 2875 complaints (3200 matters).
(b) 2 FTE
(c) Records not available.
(d) 2406
2012:
(a) 2604 complaints (4790 matters).
(b) 4 FTE.
(c) Records not available.
(d) 3328
2013:
(a) 3200 complaints (6268 matters).
(b) 4 FTE.
(c) Records not available.
(d) 4277
2014:
(a) 3623 complaints (5194 matters).
(b) 4 FTE.
(c) Records not available.
(d) 3461
2015:
(a) 3701 complaints (5032 matters).
(b) 4 FTE
(c) Records not available.
(d) 3592
2016:
(a) 5667 complaints (6551 matters).
(b) 3 FTE.
(c) Records not available.
(d) 4936
2017:
(a) 3248 complaints (3654 matters).
(b) 2 FTE
(c) Records not available.
(d) 2601
2018:
As at Friday 31 August 2018
(a) 2875 complaints (3200 matters).
(b) 2 FTE
(c) Records not available.
(d) 2406
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