Home›Questions on Notice›QoN 825

❓ This WA parliamentary question seeks detailed data on building complaints received by DMIRS Building and Energy since 2017, including staffing levels, referral to SAT, resolution times, and local government involvement. The answer refers to another question, QoN 818.

AnsweredQoN 825Legislative Assembly

Asked

15 June 2023

Member

Ms M. Beard

Portfolio

Commerce

QuestionView source ↗

(1) With respect to building complaints received by the Department of Mines, Industry Regulation and Safety (DMIRS) Building and Energy, pursuant to the Building Services (Complaint Resolution and Administration Act 2011 , for each year since 1 June 2017, I ask: (a) How many complaints were received; and (b) How many full-time equivalent worked to manage these complaints? (2) How many of those staff were registered building surveyors and how many were registered building inspectors: (a) How many of the complaints involved Building and Energy registered building surveyors/inspectors completing on-site inspections? (3) How many complaints were referred to State Administrative Title (SAT) : (a) What was the average time, median time and longest wait time to fully resolve a complaint (from Building and Energy receipt to final decision, including those referred to SAT); (b) What was average time to resolve all of the complaints that were referred to SAT; (c) How many of the complaints involved some action or engagement with the local government permit authorities; and (d) How many of the complaints, in part or full, could have been dealt with by local government permit authorities, but were not?