❓ Hon Sue Ellery requests data on HUGS referrals to the Department of Child Protection (DCP) from Synergy, Horizon, and Alinta for 2009-10 and 2010-11. The response provides limited data and deflects some questions.
AnsweredQoN 4969Legislative Council
QuestionView source ↗
(1) For each month of 2009-10 and 2010-11, and for each suburb and town, how many requests for Hardship Utilities Grants Scheme (HUGS) assistance were referred to the Department of Child Protection (DCP) by each of -
(a) Synergy;
(b) Horizon; and
(c) Alinta?
(2) For each month of 2009-10 and 2010-11, and for each suburb and town, how many requests for HUGS assistance were not referred to DCP by each of -
(a) Synergy;
(b) Horizon; and
(c) Alinta?
(3) What are the general reasons why requests for HUGS assistance were not referred to DCP?
(a) Synergy;
(b) Horizon; and
(c) Alinta?
(2) For each month of 2009-10 and 2010-11, and for each suburb and town, how many requests for HUGS assistance were not referred to DCP by each of -
(a) Synergy;
(b) Horizon; and
(c) Alinta?
(3) What are the general reasons why requests for HUGS assistance were not referred to DCP?
AnswerView source ↗
Answered
5 March 2012
Responded by
Minister for Energy
Response time
118 days
(3) Requests for HUGS assistance may not be referred to DCP if Synergy identifies the applicant is ineligible according to its Financial Hardship Policy and the "Hardship Utility Grants Scheme (HUGS): Information and Funding Guidelines" prepared by the DCP. Horizon Prior to June 2010, the information collected on HUGS referrals was based on Horizon Power's total service area. Hence, the total HUGS referrals have been provided for each month in the 2009/10 financial year, with town by town information for June 2010 onwards. Month HUGS Referrals July 2009 89 August 2009 13 September 2009 14 October 2009 13 November 2009 18 December 2009 8 January 2010 8 February 2010 6 March 2010 9 April 2010 70 May 2010 21 For June 2010 onwards please refer to [Tabled Paper No]. (2)(b) Horizon Power does not maintain records of how many customers were initially assessed as not being eligible for referral to a financial counsellor. (3) Requests for HUGS assistance may not be referred to DCP if Horizon Power identifies the applicant is ineligible according to its Financial Hardship Policy and the "Hardship Utility Grants Scheme (HUGS): Information and Funding Guidelines" prepared by the DCP. Alinta Alinta is a privately owned and operated corporation and, as such, questions should be directed to Alinta. Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on http://www.rtlib.com
(2)(b) Horizon Power does not maintain records of how many customers were initially assessed as not being eligible for referral to a financial counsellor. (3) Requests for HUGS assistance may not be referred to DCP if Horizon Power identifies the applicant is ineligible according to its Financial Hardship Policy and the "Hardship Utility Grants Scheme (HUGS): Information and Funding Guidelines" prepared by the DCP. Alinta Alinta is a privately owned and operated corporation and, as such, questions should be directed to Alinta. Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on http://www.rtlib.com
(2)(b) Horizon Power does not maintain records of how many customers were initially assessed as not being eligible for referral to a financial counsellor. (3) Requests for HUGS assistance may not be referred to DCP if Horizon Power identifies the applicant is ineligible according to its Financial Hardship Policy and the "Hardship Utility Grants Scheme (HUGS): Information and Funding Guidelines" prepared by the DCP. Alinta Alinta is a privately owned and operated corporation and, as such, questions should be directed to Alinta. Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on http://www.rtlib.com
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