❓ A WA parliamentary question on notice regarding railway safety, specifically addressing survey methodologies, data interpretation, and the reduction of transit guards. The response defends the government's survey methodology and provides updated security personnel numbers.
AnsweredQoN 407Legislative Assembly
QuestionView source ↗
(b) if she will table a full copy of all the figures obtained in the Government survey, and the methodology used to determine a safety figure of 71 per cent; (c) if she will make a commitment to have the last survey re-examined to ensure that the data was properly interpreted; and (d) if, in view of this most recent survey showing that half the women in this city were afraid to use the railway at night, she can explain her decision to reduce the promised number of transit guards from 150 to 115 for the entire metropolitan railway network?
(c) if she will make a commitment to have the last survey re-examined to ensure that the data was properly interpreted; and (d) if, in view of this most recent survey showing that half the women in this city were afraid to use the railway at night, she can explain her decision to reduce the promised number of transit guards from 150 to 115 for the entire metropolitan railway network?
(d) if, in view of this most recent survey showing that half the women in this city were afraid to use the railway at night, she can explain her decision to reduce the promised number of transit guards from 150 to 115 for the entire metropolitan railway network?
The PSM questionnaire covers security concerns and related issues via a series of questions using response scales and open-ended probing and covers perceptions both 'on-board' the train and 'at the station or interchange' separately. This allows respondents to express their 'degree' of concern regarding night time train travel in various situations, rather than a simple 'yes/no' response, as well as comprehensive probing of the reasons that underpin any concerns. To this end, Transperth and Western Australian Government Railway Commission (WAGR) use the findings to assist the development of the most appropriate strategies to address any fears or concerns. Despite the differences in the way the CNG survey was conducted compared to the PSM, one finding is common to both surveys – night time security concerns are more likely to be expressed by female patrons. WAGR acknowledge this difference and has developed various initiatives to address the source of such concerns. (b) A summary of the Transperth Passenger Satisfaction Monitor relative to the Community Newspaper Group survey is attached. It should be noted that the Passenger Satisfaction Monitor was audited by the Auditor General in 2001 and no issues were raised. (c) An explanation for the different survey results has been provided and as a result, it is not necessary to review the PSM data. A full comparision of the two surveys is attached which documents the methodology of both surveys and explains how the results are derived. (d) As at 3 February 2003, there were approximately 250 personnel engaged on the metropolitan railway network to assist in security, comprising 138 WAGR transit guards and 48 WAGR Customer Service and Station Security personnel. I am advised the WA Police Service now have 50 Transit Police.
Despite the differences in the way the CNG survey was conducted compared to the PSM, one finding is common to both surveys – night time security concerns are more likely to be expressed by female patrons. WAGR acknowledge this difference and has developed various initiatives to address the source of such concerns. (b) A summary of the Transperth Passenger Satisfaction Monitor relative to the Community Newspaper Group survey is attached. It should be noted that the Passenger Satisfaction Monitor was audited by the Auditor General in 2001 and no issues were raised. (c) An explanation for the different survey results has been provided and as a result, it is not necessary to review the PSM data. A full comparision of the two surveys is attached which documents the methodology of both surveys and explains how the results are derived. (d) As at 3 February 2003, there were approximately 250 personnel engaged on the metropolitan railway network to assist in security, comprising 138 WAGR transit guards and 48 WAGR Customer Service and Station Security personnel. I am advised the WA Police Service now have 50 Transit Police.
(b) A summary of the Transperth Passenger Satisfaction Monitor relative to the Community Newspaper Group survey is attached. It should be noted that the Passenger Satisfaction Monitor was audited by the Auditor General in 2001 and no issues were raised. (c) An explanation for the different survey results has been provided and as a result, it is not necessary to review the PSM data. A full comparision of the two surveys is attached which documents the methodology of both surveys and explains how the results are derived. (d) As at 3 February 2003, there were approximately 250 personnel engaged on the metropolitan railway network to assist in security, comprising 138 WAGR transit guards and 48 WAGR Customer Service and Station Security personnel. I am advised the WA Police Service now have 50 Transit Police.
(c) An explanation for the different survey results has been provided and as a result, it is not necessary to review the PSM data. A full comparision of the two surveys is attached which documents the methodology of both surveys and explains how the results are derived. (d) As at 3 February 2003, there were approximately 250 personnel engaged on the metropolitan railway network to assist in security, comprising 138 WAGR transit guards and 48 WAGR Customer Service and Station Security personnel. I am advised the WA Police Service now have 50 Transit Police.
(d) As at 3 February 2003, there were approximately 250 personnel engaged on the metropolitan railway network to assist in security, comprising 138 WAGR transit guards and 48 WAGR Customer Service and Station Security personnel. I am advised the WA Police Service now have 50 Transit Police.
(c) if she will make a commitment to have the last survey re-examined to ensure that the data was properly interpreted; and (d) if, in view of this most recent survey showing that half the women in this city were afraid to use the railway at night, she can explain her decision to reduce the promised number of transit guards from 150 to 115 for the entire metropolitan railway network?
(d) if, in view of this most recent survey showing that half the women in this city were afraid to use the railway at night, she can explain her decision to reduce the promised number of transit guards from 150 to 115 for the entire metropolitan railway network?
The PSM questionnaire covers security concerns and related issues via a series of questions using response scales and open-ended probing and covers perceptions both 'on-board' the train and 'at the station or interchange' separately. This allows respondents to express their 'degree' of concern regarding night time train travel in various situations, rather than a simple 'yes/no' response, as well as comprehensive probing of the reasons that underpin any concerns. To this end, Transperth and Western Australian Government Railway Commission (WAGR) use the findings to assist the development of the most appropriate strategies to address any fears or concerns. Despite the differences in the way the CNG survey was conducted compared to the PSM, one finding is common to both surveys – night time security concerns are more likely to be expressed by female patrons. WAGR acknowledge this difference and has developed various initiatives to address the source of such concerns. (b) A summary of the Transperth Passenger Satisfaction Monitor relative to the Community Newspaper Group survey is attached. It should be noted that the Passenger Satisfaction Monitor was audited by the Auditor General in 2001 and no issues were raised. (c) An explanation for the different survey results has been provided and as a result, it is not necessary to review the PSM data. A full comparision of the two surveys is attached which documents the methodology of both surveys and explains how the results are derived. (d) As at 3 February 2003, there were approximately 250 personnel engaged on the metropolitan railway network to assist in security, comprising 138 WAGR transit guards and 48 WAGR Customer Service and Station Security personnel. I am advised the WA Police Service now have 50 Transit Police.
Despite the differences in the way the CNG survey was conducted compared to the PSM, one finding is common to both surveys – night time security concerns are more likely to be expressed by female patrons. WAGR acknowledge this difference and has developed various initiatives to address the source of such concerns. (b) A summary of the Transperth Passenger Satisfaction Monitor relative to the Community Newspaper Group survey is attached. It should be noted that the Passenger Satisfaction Monitor was audited by the Auditor General in 2001 and no issues were raised. (c) An explanation for the different survey results has been provided and as a result, it is not necessary to review the PSM data. A full comparision of the two surveys is attached which documents the methodology of both surveys and explains how the results are derived. (d) As at 3 February 2003, there were approximately 250 personnel engaged on the metropolitan railway network to assist in security, comprising 138 WAGR transit guards and 48 WAGR Customer Service and Station Security personnel. I am advised the WA Police Service now have 50 Transit Police.
(b) A summary of the Transperth Passenger Satisfaction Monitor relative to the Community Newspaper Group survey is attached. It should be noted that the Passenger Satisfaction Monitor was audited by the Auditor General in 2001 and no issues were raised. (c) An explanation for the different survey results has been provided and as a result, it is not necessary to review the PSM data. A full comparision of the two surveys is attached which documents the methodology of both surveys and explains how the results are derived. (d) As at 3 February 2003, there were approximately 250 personnel engaged on the metropolitan railway network to assist in security, comprising 138 WAGR transit guards and 48 WAGR Customer Service and Station Security personnel. I am advised the WA Police Service now have 50 Transit Police.
(c) An explanation for the different survey results has been provided and as a result, it is not necessary to review the PSM data. A full comparision of the two surveys is attached which documents the methodology of both surveys and explains how the results are derived. (d) As at 3 February 2003, there were approximately 250 personnel engaged on the metropolitan railway network to assist in security, comprising 138 WAGR transit guards and 48 WAGR Customer Service and Station Security personnel. I am advised the WA Police Service now have 50 Transit Police.
(d) As at 3 February 2003, there were approximately 250 personnel engaged on the metropolitan railway network to assist in security, comprising 138 WAGR transit guards and 48 WAGR Customer Service and Station Security personnel. I am advised the WA Police Service now have 50 Transit Police.
AnswerView source ↗
Answered
25 February 2003
Responded by
Minister for Planning and Infrastructure
Response time
133 days
(a) The scientific credibility of the two surveys varies enormously. The CNG survey of 202 train passengers (of whom 94 said they travelled on trains at night) is essentially a 'vox pop' straw poll, with three 'yes/no' questions asked. The Transperth PSM has been conducted since 1990, employs a rigorous survey methodology, is administered by an independent market research company and surveys 400 train passengers including 200 passengers who travel at night. This train passenger survey uses a comprehensive questionnaire.
The PSM questionnaire covers security concerns and related issues via a series of questions using response scales and open-ended probing and covers perceptions both 'on-board' the train and 'at the station or interchange' separately. This allows respondents to express their 'degree' of concern regarding night time train travel in various situations, rather than a simple 'yes/no' response, as well as comprehensive probing of the reasons that underpin any concerns. To this end, Transperth and Western Australian Government Railway Commission (WAGR) use the findings to assist the development of the most appropriate strategies to address any fears or concerns.
Despite the differences in the way the CNG survey was conducted compared to the PSM, one finding is common to both surveys – night time security concerns are more likely to be expressed by female patrons. WAGR acknowledge this difference and has developed various initiatives to address the source of such concerns.
(b) A summary of the Transperth Passenger Satisfaction Monitor relative to the Community Newspaper Group survey is attached. It should be noted that the Passenger Satisfaction Monitor was audited by the Auditor General in 2001 and no issues were raised.
(c) An explanation for the different survey results has been provided and as a result, it is not necessary to review the PSM data. A full comparision of the two surveys is attached which documents the methodology of both surveys and explains how the results are derived.
(d) As at 3 February 2003, there were approximately 250 personnel engaged on the metropolitan railway network to assist in security, comprising 138 WAGR transit guards and 48 WAGR Customer Service and Station Security personnel. I am advised the WA Police Service now have 50 Transit Police.
The PSM questionnaire covers security concerns and related issues via a series of questions using response scales and open-ended probing and covers perceptions both 'on-board' the train and 'at the station or interchange' separately. This allows respondents to express their 'degree' of concern regarding night time train travel in various situations, rather than a simple 'yes/no' response, as well as comprehensive probing of the reasons that underpin any concerns. To this end, Transperth and Western Australian Government Railway Commission (WAGR) use the findings to assist the development of the most appropriate strategies to address any fears or concerns.
Despite the differences in the way the CNG survey was conducted compared to the PSM, one finding is common to both surveys – night time security concerns are more likely to be expressed by female patrons. WAGR acknowledge this difference and has developed various initiatives to address the source of such concerns.
(b) A summary of the Transperth Passenger Satisfaction Monitor relative to the Community Newspaper Group survey is attached. It should be noted that the Passenger Satisfaction Monitor was audited by the Auditor General in 2001 and no issues were raised.
(c) An explanation for the different survey results has been provided and as a result, it is not necessary to review the PSM data. A full comparision of the two surveys is attached which documents the methodology of both surveys and explains how the results are derived.
(d) As at 3 February 2003, there were approximately 250 personnel engaged on the metropolitan railway network to assist in security, comprising 138 WAGR transit guards and 48 WAGR Customer Service and Station Security personnel. I am advised the WA Police Service now have 50 Transit Police.
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