❓ Question on Notice regarding complaints made by prisoners at Bandyup Women's Prison about health services, including the number, nature, and demographics of complainants. The response provides data on complaint numbers and categories, but lacks data on women from non-English speaking backgrounds.
AnsweredQoN 4138Legislative Assembly
QuestionView source ↗
Relating to complaints made to ACCESS from prisoners at Bandyup Women's Prison about health services at the prison : (a) how many complaints were made: (i) in 2013; (ii) in 2014; and (iii) so far in 2015; (b) which aspects of the health service do these complaints relate to and the percentage of complaints for each aspect: (i) in 2013; (ii) in 2014; and (iii) so far in 2015; and (c) how many and what percentage of these complaints were made by: (i) Aboriginal women; and (ii) women from non-English speaking backgrounds for the years: (A) 2013? (B) 2014? (C) so far in 2015?
AnswerView source ↗
Answered
11 August 2015
Responded by
Minister for Corrective Services
Response time
54 days
The Department of Corrective Services advises:
(a) How many complaints were made?
(i) 216
(ii) 154
(iii) 80
(b) Which aspects of the health service do these complaints relate to and the percentage of complaints for each aspect?
(i) in 2013;
(ii) in 2014; and
(iii) so far in 2015; and
2013
2014
2015
Access External
13 (6.0%)
9 (5.8%)
3 (3.8%)
Access Internal
60 (27.8%)
40 (26%)
23 (28.8%)
Access to Dental Services
19 (8.8%)
18 (11.7%)
7 (8.8%)
Clinical Management
26 (12.0%)
19 (12.3%)
17 (21.3%)
Employment Internal
0 (0%)
1 (0.6%)
0 (0%)
Health Policies
2 (0.9%)
0 (0%)
1 (1.3%)
Medication
92 (42.6%)
63 (40.9%)
29 (36.3%)
Other
3 (1.4%)
2 (1.3%)
0 (0%)
Smoking
1 (0.5%)
2 (1.3%)
0 (0%)
(c) How many and what percentage of these complaints were made by:
(i) Aboriginal women; and
(ii) Women from non-English speaking backgrounds
A. Aboriginal women 114 (52.8%)
B. Aboriginal women 62 (40.3%)
C. Aboriginal women 44 (55.0%)
The information relating to women from non-English speaking backgrounds is not available as the Department's complaints recording system does not record this.
(a) How many complaints were made?
(i) 216
(ii) 154
(iii) 80
(b) Which aspects of the health service do these complaints relate to and the percentage of complaints for each aspect?
(i) in 2013;
(ii) in 2014; and
(iii) so far in 2015; and
2013
2014
2015
Access External
13 (6.0%)
9 (5.8%)
3 (3.8%)
Access Internal
60 (27.8%)
40 (26%)
23 (28.8%)
Access to Dental Services
19 (8.8%)
18 (11.7%)
7 (8.8%)
Clinical Management
26 (12.0%)
19 (12.3%)
17 (21.3%)
Employment Internal
0 (0%)
1 (0.6%)
0 (0%)
Health Policies
2 (0.9%)
0 (0%)
1 (1.3%)
Medication
92 (42.6%)
63 (40.9%)
29 (36.3%)
Other
3 (1.4%)
2 (1.3%)
0 (0%)
Smoking
1 (0.5%)
2 (1.3%)
0 (0%)
(c) How many and what percentage of these complaints were made by:
(i) Aboriginal women; and
(ii) Women from non-English speaking backgrounds
A. Aboriginal women 114 (52.8%)
B. Aboriginal women 62 (40.3%)
C. Aboriginal women 44 (55.0%)
The information relating to women from non-English speaking backgrounds is not available as the Department's complaints recording system does not record this.
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