❓ Hon Dr Steve Thomas asks the Minister for Energy, via the parliamentary secretary, about residential disconnections, disconnection notices, and Hardship Utility Grants Scheme (HUGS) applications and payments for Synergy and Horizon Power from December 2023 to February 2024. The answer is provided in tabular form and incorporated into Hansard.
AnsweredQoN 1258Legislative Council
QuestionView source ↗
SYNERGY AND HORIZON
POWER — DISCONNECTIONS
1258. Hon Dr STEVE THOMAS to the parliamentary secretary
representing the Minister for Energy:
I refer to both Synergy and Horizon Energy, and I ask
the following questions for each month from 1 December 2023 to 29 February
2024 inclusive.
(1) How many residential
disconnection notices have been issued for each entity?
(2) How many residential
disconnections have occurred for each entity?
(3) What was the
number of applications received and hardship utility grants scheme payments
made for each entity from 1 December 2023 to 29 February 2024?
POWER — DISCONNECTIONS
1258. Hon Dr STEVE THOMAS to the parliamentary secretary
representing the Minister for Energy:
I refer to both Synergy and Horizon Energy, and I ask
the following questions for each month from 1 December 2023 to 29 February
2024 inclusive.
(1) How many residential
disconnection notices have been issued for each entity?
(2) How many residential
disconnections have occurred for each entity?
(3) What was the
number of applications received and hardship utility grants scheme payments
made for each entity from 1 December 2023 to 29 February 2024?
AnswerView source ↗
I thank the honourable member for some notice of the
question. This is a fairly detailed question and the answer is in tabular form.
I seek leave to have the response incorporated into Hansard .
[Leave
granted for the following material to be incorporated.]
(1)–(3)
In relation to Horizon Power, the following figures are provided:
�
Disconnections notices*
Disconnections completed**
Re-energisations**
HUGS#
Applications received#
Application approved##
Dec 23
338
91
78
24
22
Jan 24
1,440
217
164
27
22
Feb 24
1,281
288
227
49
45
�*
This figure includes
disconnection notices for customers who have vacated their property without closing
their associated account.
�**
Refers to non-payment
disconnection and reconnections only. Horizon Power does not capture this
data for non-application disconnections.
�#
HUGS applications received by
Horizon Power and submitted to the Department of Communities, which
administer the scheme.
##
Received applications
subsequently approved by the Department of Communities
Number disconnection
notices issued by Synergy for non-payment (residential)
�Month
Issued
Completed
December 2023
291
310
January 2024
760
473
February 2024
1,243
903
Total
2,294
1,686
Please
note that the disconnection notices issued are those sent to Western Power by
Synergy to action, and completed are those completed by Western Power.
Total disconnections due
to consumption without an account
�Month
Issued
Completed
December 2023
1,697
1,225
January 2024
1,826
1,491
February 2024
1,607
1,326
Total
5,130
4,042
Hardship Utility Grand
Scheme
Month
Applied
Granted
Amount
December 2023
667
621
$381,072.61
January 2024
763
710
$444,872.74
February 2024
781
706
$440,518.70
Total
2,211
2,037
$1,266,464.05
question. This is a fairly detailed question and the answer is in tabular form.
I seek leave to have the response incorporated into Hansard .
[Leave
granted for the following material to be incorporated.]
(1)–(3)
In relation to Horizon Power, the following figures are provided:
�
Disconnections notices*
Disconnections completed**
Re-energisations**
HUGS#
Applications received#
Application approved##
Dec 23
338
91
78
24
22
Jan 24
1,440
217
164
27
22
Feb 24
1,281
288
227
49
45
�*
This figure includes
disconnection notices for customers who have vacated their property without closing
their associated account.
�**
Refers to non-payment
disconnection and reconnections only. Horizon Power does not capture this
data for non-application disconnections.
�#
HUGS applications received by
Horizon Power and submitted to the Department of Communities, which
administer the scheme.
##
Received applications
subsequently approved by the Department of Communities
Number disconnection
notices issued by Synergy for non-payment (residential)
�Month
Issued
Completed
December 2023
291
310
January 2024
760
473
February 2024
1,243
903
Total
2,294
1,686
Please
note that the disconnection notices issued are those sent to Western Power by
Synergy to action, and completed are those completed by Western Power.
Total disconnections due
to consumption without an account
�Month
Issued
Completed
December 2023
1,697
1,225
January 2024
1,826
1,491
February 2024
1,607
1,326
Total
5,130
4,042
Hardship Utility Grand
Scheme
Month
Applied
Granted
Amount
December 2023
667
621
$381,072.61
January 2024
763
710
$444,872.74
February 2024
781
706
$440,518.70
Total
2,211
2,037
$1,266,464.05
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