❓ A WA parliamentary question regarding Synergy's cancellation of the EvenPay bill-smoothing scheme, including the number of customers affected and the total debt/credit amounts. An apology was issued for a previous incorrect answer.
AnsweredQoN 978Legislative Council
QuestionView source ↗
SYNERGY — CANCELLATION OF EVENPAY BILL-SMOOTHING PLAN
I refer to Synergy’s former EvenPay bill-smoothing scheme. (1) When the scheme was axed by Synergy, how many customers — (a) were left with a debt on their account; and (b) were left with a credit on their account? (2) Of those customers left with a debt or underpayment at the end of the scheme, what was the total debt for all these customers? (3) Of those customers left with a credit at the end of the scheme — (a) what was the total credit for all these customers; and (b) for what reason is Synergy not paying interest? Hon PETER COLLIER
I refer to Synergy’s former EvenPay bill-smoothing scheme. (1) When the scheme was axed by Synergy, how many customers — (a) were left with a debt on their account; and (b) were left with a credit on their account? (2) Of those customers left with a debt or underpayment at the end of the scheme, what was the total debt for all these customers? (3) Of those customers left with a credit at the end of the scheme — (a) what was the total credit for all these customers; and (b) for what reason is Synergy not paying interest? Hon PETER COLLIER
AnswerView source ↗
(1) (a) There were 1 091 customers. (b) There were 923 customers. Synergy inadvertently supplied the incorrect answer to part (2) of question without notice 923 in relation to the total number of customers active at the time of the suspension of the scheme. Synergy and I sincerely apologise for this oversight. The total number of EvenPay customers active at the time of suspension was 2 014. (2) It was $358 133.51. (3) (a) Synergy is not able to provide this number in the time provided, and I will provide it as soon as it becomes available. (b) Synergy is not permitted to pay interest to customers in these instances.
(1) When the scheme was axed by Synergy, how many customers — (a) were left with a debt on their account; and (b) were left with a credit on their account? (2) Of those customers left with a debt or underpayment at the end of the scheme, what was the total debt for all these customers? (3) Of those customers left with a credit at the end of the scheme — (a) what was the total credit for all these customers; and (b) for what reason is Synergy not paying interest? Hon PETER COLLIER replied: (1) (a) There were 1 091 customers. (b) There were 923 customers. Synergy inadvertently supplied the incorrect answer to part (2) of question without notice 923 in relation to the total number of customers active at the time of the suspension of the scheme. Synergy and I sincerely apologise for this oversight. The total number of EvenPay customers active at the time of suspension was 2 014. (2) It was $358 133.51. (3) (a) Synergy is not able to provide this number in the time provided, and I will provide it as soon as it becomes available. (b) Synergy is not permitted to pay interest to customers in these instances.
(b) were left with a credit on their account?
(3) Of those customers left with a credit at the end of the scheme — (a) what was the total credit for all these customers; and (b) for what reason is Synergy not paying interest? Hon PETER COLLIER replied: (1) (a) There were 1 091 customers. (b) There were 923 customers. Synergy inadvertently supplied the incorrect answer to part (2) of question without notice 923 in relation to the total number of customers active at the time of the suspension of the scheme. Synergy and I sincerely apologise for this oversight. The total number of EvenPay customers active at the time of suspension was 2 014. (2) It was $358 133.51. (3) (a) Synergy is not able to provide this number in the time provided, and I will provide it as soon as it becomes available. (b) Synergy is not permitted to pay interest to customers in these instances.
(b) for what reason is Synergy not paying interest?
(1) (a) There were 1 091 customers. (b) There were 923 customers. Synergy inadvertently supplied the incorrect answer to part (2) of question without notice 923 in relation to the total number of customers active at the time of the suspension of the scheme. Synergy and I sincerely apologise for this oversight. The total number of EvenPay customers active at the time of suspension was 2 014. (2) It was $358 133.51. (3) (a) Synergy is not able to provide this number in the time provided, and I will provide it as soon as it becomes available. (b) Synergy is not permitted to pay interest to customers in these instances.
(b) There were 923 customers. Synergy inadvertently supplied the incorrect answer to part (2) of question without notice 923 in relation to the total number of customers active at the time of the suspension of the scheme. Synergy and I sincerely apologise for this oversight. The total number of EvenPay customers active at the time of suspension was 2 014. (2) It was $358 133.51. (3) (a) Synergy is not able to provide this number in the time provided, and I will provide it as soon as it becomes available. (b) Synergy is not permitted to pay interest to customers in these instances.
Synergy inadvertently supplied the incorrect answer to part (2) of question without notice 923 in relation to the total number of customers active at the time of the suspension of the scheme. Synergy and I sincerely apologise for this oversight. The total number of EvenPay customers active at the time of suspension was 2 014. (2) It was $358 133.51. (3) (a) Synergy is not able to provide this number in the time provided, and I will provide it as soon as it becomes available. (b) Synergy is not permitted to pay interest to customers in these instances.
(2) It was $358 133.51. (3) (a) Synergy is not able to provide this number in the time provided, and I will provide it as soon as it becomes available. (b) Synergy is not permitted to pay interest to customers in these instances.
(3) (a) Synergy is not able to provide this number in the time provided, and I will provide it as soon as it becomes available. (b) Synergy is not permitted to pay interest to customers in these instances.
(b) Synergy is not permitted to pay interest to customers in these instances.
(1) When the scheme was axed by Synergy, how many customers — (a) were left with a debt on their account; and (b) were left with a credit on their account? (2) Of those customers left with a debt or underpayment at the end of the scheme, what was the total debt for all these customers? (3) Of those customers left with a credit at the end of the scheme — (a) what was the total credit for all these customers; and (b) for what reason is Synergy not paying interest? Hon PETER COLLIER replied: (1) (a) There were 1 091 customers. (b) There were 923 customers. Synergy inadvertently supplied the incorrect answer to part (2) of question without notice 923 in relation to the total number of customers active at the time of the suspension of the scheme. Synergy and I sincerely apologise for this oversight. The total number of EvenPay customers active at the time of suspension was 2 014. (2) It was $358 133.51. (3) (a) Synergy is not able to provide this number in the time provided, and I will provide it as soon as it becomes available. (b) Synergy is not permitted to pay interest to customers in these instances.
(b) were left with a credit on their account?
(3) Of those customers left with a credit at the end of the scheme — (a) what was the total credit for all these customers; and (b) for what reason is Synergy not paying interest? Hon PETER COLLIER replied: (1) (a) There were 1 091 customers. (b) There were 923 customers. Synergy inadvertently supplied the incorrect answer to part (2) of question without notice 923 in relation to the total number of customers active at the time of the suspension of the scheme. Synergy and I sincerely apologise for this oversight. The total number of EvenPay customers active at the time of suspension was 2 014. (2) It was $358 133.51. (3) (a) Synergy is not able to provide this number in the time provided, and I will provide it as soon as it becomes available. (b) Synergy is not permitted to pay interest to customers in these instances.
(b) for what reason is Synergy not paying interest?
(1) (a) There were 1 091 customers. (b) There were 923 customers. Synergy inadvertently supplied the incorrect answer to part (2) of question without notice 923 in relation to the total number of customers active at the time of the suspension of the scheme. Synergy and I sincerely apologise for this oversight. The total number of EvenPay customers active at the time of suspension was 2 014. (2) It was $358 133.51. (3) (a) Synergy is not able to provide this number in the time provided, and I will provide it as soon as it becomes available. (b) Synergy is not permitted to pay interest to customers in these instances.
(b) There were 923 customers. Synergy inadvertently supplied the incorrect answer to part (2) of question without notice 923 in relation to the total number of customers active at the time of the suspension of the scheme. Synergy and I sincerely apologise for this oversight. The total number of EvenPay customers active at the time of suspension was 2 014. (2) It was $358 133.51. (3) (a) Synergy is not able to provide this number in the time provided, and I will provide it as soon as it becomes available. (b) Synergy is not permitted to pay interest to customers in these instances.
Synergy inadvertently supplied the incorrect answer to part (2) of question without notice 923 in relation to the total number of customers active at the time of the suspension of the scheme. Synergy and I sincerely apologise for this oversight. The total number of EvenPay customers active at the time of suspension was 2 014. (2) It was $358 133.51. (3) (a) Synergy is not able to provide this number in the time provided, and I will provide it as soon as it becomes available. (b) Synergy is not permitted to pay interest to customers in these instances.
(2) It was $358 133.51. (3) (a) Synergy is not able to provide this number in the time provided, and I will provide it as soon as it becomes available. (b) Synergy is not permitted to pay interest to customers in these instances.
(3) (a) Synergy is not able to provide this number in the time provided, and I will provide it as soon as it becomes available. (b) Synergy is not permitted to pay interest to customers in these instances.
(b) Synergy is not permitted to pay interest to customers in these instances.
Explore WA Government Data
Search the full archive in the free dashboard, or query programmatically via API.
Explore more
Government Gazette
Appointments, regulatory notices, planning changes.
Hansard
Debates, questions, speeches and sentiment.
Tabled Papers
Reports and documents tabled in Parliament.
Committees
Committee profiles and recent reports.
Regulations
Subsidiary legislation with filters and summaries.
Bills
Proposed laws and parliamentary progress.
Acts
Current WA legislation and summaries.
Explanatory Memoranda
Bills with EMs (text/PDF) available.
Members
MP profiles, party breakdown and rankings.
Pollie Rankings
Data-driven rankings across 19 categories.
Amendment Chains
Track how schemes and regulations evolve over time.