❓ A WA parliamentary question addresses the Hardship Utility Grant Scheme (HUGS) and its accessibility for Water Corporation, Busselton Water, and Aqwest customers, particularly those in financial hardship. It reveals application numbers and clarifies why Aqwest customers are not currently eligible for HUGS.
AnsweredQoN 562Legislative Council
QuestionView source ↗
HARDSHIP UTILITY GRANT SCHEME — WATER BILLS
I refer to the hardship utility grant scheme. (1) How many HUGS applications have been received statewide each month for the past 12 months up to 31 July 2010 for assistance to pay a Water Corporation bill? (2) In relation to (1), how many of these HUGS applications have been received from South West customers? (3) How many HUGS applications have been received each month for the past 12 months up to 31 July 2010 for assistance to pay a Busselton Water bill? (4) Why is HUGS not available to assist Aqwest customers who are struggling financially to pay their water bills? (5) What government assistance is available to Aqwest customers struggling to pay their water bills? Hon ROBYN McSWEENEY
I refer to the hardship utility grant scheme. (1) How many HUGS applications have been received statewide each month for the past 12 months up to 31 July 2010 for assistance to pay a Water Corporation bill? (2) In relation to (1), how many of these HUGS applications have been received from South West customers? (3) How many HUGS applications have been received each month for the past 12 months up to 31 July 2010 for assistance to pay a Busselton Water bill? (4) Why is HUGS not available to assist Aqwest customers who are struggling financially to pay their water bills? (5) What government assistance is available to Aqwest customers struggling to pay their water bills? Hon ROBYN McSWEENEY
AnswerView source ↗
I thank the honourable member for some notice of this question. (1) Two applications were received in August 2009; five in September 2009; two in October 2009; one in November 2009; one in December 2009; one in January 2010; one in February 2010; three in March 2010; five in April 2010; seven in May 2010; 10 in June 2010; and seven in July 2010. That is a total of 45 for the state. (2) Zero applications were received in August 2009; zero in September 2009; zero in October 2009, zero in November 2009; zero in December 2009; zero in January 2010; zero in February 2010; zero in March 2010; zero in April 2010; one in May 2010; one in June 2010; and zero in July 2010. That is a total of two. (3) Busselton Water joined the hardship utility grant scheme on 7 April 2010. No applications have been received from the utility for the past 12 months up to 31 July 2010. (4) The department invited the utility to join the hardship utility grant scheme following the May 2009 HUGS implementation steering committee meeting. It is a requirement for utilities to provide a financial hardship policy for endorsement by the steering committee before they are eligible to join HUGS. Aqwest has not submitted a hardship policy to date. A representative of the department will be meeting with the utility on 27 August to progress this matter. (5) I am advised that until such time as the financial hardship policy has been developed, Aqwest should negotiate a suitable repayment schedule with any customer who contacts Aqwest advising that he or she is experiencing difficulty paying his or her account.
(1) How many HUGS applications have been received statewide each month for the past 12 months up to 31 July 2010 for assistance to pay a Water Corporation bill? (2) In relation to (1), how many of these HUGS applications have been received from South West customers? (3) How many HUGS applications have been received each month for the past 12 months up to 31 July 2010 for assistance to pay a Busselton Water bill? (4) Why is HUGS not available to assist Aqwest customers who are struggling financially to pay their water bills? (5) What government assistance is available to Aqwest customers struggling to pay their water bills? Hon ROBYN McSWEENEY replied: I thank the honourable member for some notice of this question. (1) Two applications were received in August 2009; five in September 2009; two in October 2009; one in November 2009; one in December 2009; one in January 2010; one in February 2010; three in March 2010; five in April 2010; seven in May 2010; 10 in June 2010; and seven in July 2010. That is a total of 45 for the state. (2) Zero applications were received in August 2009; zero in September 2009; zero in October 2009, zero in November 2009; zero in December 2009; zero in January 2010; zero in February 2010; zero in March 2010; zero in April 2010; one in May 2010; one in June 2010; and zero in July 2010. That is a total of two. (3) Busselton Water joined the hardship utility grant scheme on 7 April 2010. No applications have been received from the utility for the past 12 months up to 31 July 2010. (4) The department invited the utility to join the hardship utility grant scheme following the May 2009 HUGS implementation steering committee meeting. It is a requirement for utilities to provide a financial hardship policy for endorsement by the steering committee before they are eligible to join HUGS. Aqwest has not submitted a hardship policy to date. A representative of the department will be meeting with the utility on 27 August to progress this matter. (5) I am advised that until such time as the financial hardship policy has been developed, Aqwest should negotiate a suitable repayment schedule with any customer who contacts Aqwest advising that he or she is experiencing difficulty paying his or her account.
(2) In relation to (1), how many of these HUGS applications have been received from South West customers? (3) How many HUGS applications have been received each month for the past 12 months up to 31 July 2010 for assistance to pay a Busselton Water bill? (4) Why is HUGS not available to assist Aqwest customers who are struggling financially to pay their water bills? (5) What government assistance is available to Aqwest customers struggling to pay their water bills? Hon ROBYN McSWEENEY replied: I thank the honourable member for some notice of this question. (1) Two applications were received in August 2009; five in September 2009; two in October 2009; one in November 2009; one in December 2009; one in January 2010; one in February 2010; three in March 2010; five in April 2010; seven in May 2010; 10 in June 2010; and seven in July 2010. That is a total of 45 for the state. (2) Zero applications were received in August 2009; zero in September 2009; zero in October 2009, zero in November 2009; zero in December 2009; zero in January 2010; zero in February 2010; zero in March 2010; zero in April 2010; one in May 2010; one in June 2010; and zero in July 2010. That is a total of two. (3) Busselton Water joined the hardship utility grant scheme on 7 April 2010. No applications have been received from the utility for the past 12 months up to 31 July 2010. (4) The department invited the utility to join the hardship utility grant scheme following the May 2009 HUGS implementation steering committee meeting. It is a requirement for utilities to provide a financial hardship policy for endorsement by the steering committee before they are eligible to join HUGS. Aqwest has not submitted a hardship policy to date. A representative of the department will be meeting with the utility on 27 August to progress this matter. (5) I am advised that until such time as the financial hardship policy has been developed, Aqwest should negotiate a suitable repayment schedule with any customer who contacts Aqwest advising that he or she is experiencing difficulty paying his or her account.
(3) How many HUGS applications have been received each month for the past 12 months up to 31 July 2010 for assistance to pay a Busselton Water bill? (4) Why is HUGS not available to assist Aqwest customers who are struggling financially to pay their water bills? (5) What government assistance is available to Aqwest customers struggling to pay their water bills? Hon ROBYN McSWEENEY replied: I thank the honourable member for some notice of this question. (1) Two applications were received in August 2009; five in September 2009; two in October 2009; one in November 2009; one in December 2009; one in January 2010; one in February 2010; three in March 2010; five in April 2010; seven in May 2010; 10 in June 2010; and seven in July 2010. That is a total of 45 for the state. (2) Zero applications were received in August 2009; zero in September 2009; zero in October 2009, zero in November 2009; zero in December 2009; zero in January 2010; zero in February 2010; zero in March 2010; zero in April 2010; one in May 2010; one in June 2010; and zero in July 2010. That is a total of two. (3) Busselton Water joined the hardship utility grant scheme on 7 April 2010. No applications have been received from the utility for the past 12 months up to 31 July 2010. (4) The department invited the utility to join the hardship utility grant scheme following the May 2009 HUGS implementation steering committee meeting. It is a requirement for utilities to provide a financial hardship policy for endorsement by the steering committee before they are eligible to join HUGS. Aqwest has not submitted a hardship policy to date. A representative of the department will be meeting with the utility on 27 August to progress this matter. (5) I am advised that until such time as the financial hardship policy has been developed, Aqwest should negotiate a suitable repayment schedule with any customer who contacts Aqwest advising that he or she is experiencing difficulty paying his or her account.
(4) Why is HUGS not available to assist Aqwest customers who are struggling financially to pay their water bills? (5) What government assistance is available to Aqwest customers struggling to pay their water bills? Hon ROBYN McSWEENEY replied: I thank the honourable member for some notice of this question. (1) Two applications were received in August 2009; five in September 2009; two in October 2009; one in November 2009; one in December 2009; one in January 2010; one in February 2010; three in March 2010; five in April 2010; seven in May 2010; 10 in June 2010; and seven in July 2010. That is a total of 45 for the state. (2) Zero applications were received in August 2009; zero in September 2009; zero in October 2009, zero in November 2009; zero in December 2009; zero in January 2010; zero in February 2010; zero in March 2010; zero in April 2010; one in May 2010; one in June 2010; and zero in July 2010. That is a total of two. (3) Busselton Water joined the hardship utility grant scheme on 7 April 2010. No applications have been received from the utility for the past 12 months up to 31 July 2010. (4) The department invited the utility to join the hardship utility grant scheme following the May 2009 HUGS implementation steering committee meeting. It is a requirement for utilities to provide a financial hardship policy for endorsement by the steering committee before they are eligible to join HUGS. Aqwest has not submitted a hardship policy to date. A representative of the department will be meeting with the utility on 27 August to progress this matter. (5) I am advised that until such time as the financial hardship policy has been developed, Aqwest should negotiate a suitable repayment schedule with any customer who contacts Aqwest advising that he or she is experiencing difficulty paying his or her account.
(5) What government assistance is available to Aqwest customers struggling to pay their water bills? Hon ROBYN McSWEENEY replied: I thank the honourable member for some notice of this question. (1) Two applications were received in August 2009; five in September 2009; two in October 2009; one in November 2009; one in December 2009; one in January 2010; one in February 2010; three in March 2010; five in April 2010; seven in May 2010; 10 in June 2010; and seven in July 2010. That is a total of 45 for the state. (2) Zero applications were received in August 2009; zero in September 2009; zero in October 2009, zero in November 2009; zero in December 2009; zero in January 2010; zero in February 2010; zero in March 2010; zero in April 2010; one in May 2010; one in June 2010; and zero in July 2010. That is a total of two. (3) Busselton Water joined the hardship utility grant scheme on 7 April 2010. No applications have been received from the utility for the past 12 months up to 31 July 2010. (4) The department invited the utility to join the hardship utility grant scheme following the May 2009 HUGS implementation steering committee meeting. It is a requirement for utilities to provide a financial hardship policy for endorsement by the steering committee before they are eligible to join HUGS. Aqwest has not submitted a hardship policy to date. A representative of the department will be meeting with the utility on 27 August to progress this matter. (5) I am advised that until such time as the financial hardship policy has been developed, Aqwest should negotiate a suitable repayment schedule with any customer who contacts Aqwest advising that he or she is experiencing difficulty paying his or her account.
Hon ROBYN McSWEENEY replied: I thank the honourable member for some notice of this question. (1) Two applications were received in August 2009; five in September 2009; two in October 2009; one in November 2009; one in December 2009; one in January 2010; one in February 2010; three in March 2010; five in April 2010; seven in May 2010; 10 in June 2010; and seven in July 2010. That is a total of 45 for the state. (2) Zero applications were received in August 2009; zero in September 2009; zero in October 2009, zero in November 2009; zero in December 2009; zero in January 2010; zero in February 2010; zero in March 2010; zero in April 2010; one in May 2010; one in June 2010; and zero in July 2010. That is a total of two. (3) Busselton Water joined the hardship utility grant scheme on 7 April 2010. No applications have been received from the utility for the past 12 months up to 31 July 2010. (4) The department invited the utility to join the hardship utility grant scheme following the May 2009 HUGS implementation steering committee meeting. It is a requirement for utilities to provide a financial hardship policy for endorsement by the steering committee before they are eligible to join HUGS. Aqwest has not submitted a hardship policy to date. A representative of the department will be meeting with the utility on 27 August to progress this matter. (5) I am advised that until such time as the financial hardship policy has been developed, Aqwest should negotiate a suitable repayment schedule with any customer who contacts Aqwest advising that he or she is experiencing difficulty paying his or her account.
I thank the honourable member for some notice of this question. (1) Two applications were received in August 2009; five in September 2009; two in October 2009; one in November 2009; one in December 2009; one in January 2010; one in February 2010; three in March 2010; five in April 2010; seven in May 2010; 10 in June 2010; and seven in July 2010. That is a total of 45 for the state. (2) Zero applications were received in August 2009; zero in September 2009; zero in October 2009, zero in November 2009; zero in December 2009; zero in January 2010; zero in February 2010; zero in March 2010; zero in April 2010; one in May 2010; one in June 2010; and zero in July 2010. That is a total of two. (3) Busselton Water joined the hardship utility grant scheme on 7 April 2010. No applications have been received from the utility for the past 12 months up to 31 July 2010. (4) The department invited the utility to join the hardship utility grant scheme following the May 2009 HUGS implementation steering committee meeting. It is a requirement for utilities to provide a financial hardship policy for endorsement by the steering committee before they are eligible to join HUGS. Aqwest has not submitted a hardship policy to date. A representative of the department will be meeting with the utility on 27 August to progress this matter. (5) I am advised that until such time as the financial hardship policy has been developed, Aqwest should negotiate a suitable repayment schedule with any customer who contacts Aqwest advising that he or she is experiencing difficulty paying his or her account.
(1) Two applications were received in August 2009; five in September 2009; two in October 2009; one in November 2009; one in December 2009; one in January 2010; one in February 2010; three in March 2010; five in April 2010; seven in May 2010; 10 in June 2010; and seven in July 2010. That is a total of 45 for the state. (2) Zero applications were received in August 2009; zero in September 2009; zero in October 2009, zero in November 2009; zero in December 2009; zero in January 2010; zero in February 2010; zero in March 2010; zero in April 2010; one in May 2010; one in June 2010; and zero in July 2010. That is a total of two. (3) Busselton Water joined the hardship utility grant scheme on 7 April 2010. No applications have been received from the utility for the past 12 months up to 31 July 2010. (4) The department invited the utility to join the hardship utility grant scheme following the May 2009 HUGS implementation steering committee meeting. It is a requirement for utilities to provide a financial hardship policy for endorsement by the steering committee before they are eligible to join HUGS. Aqwest has not submitted a hardship policy to date. A representative of the department will be meeting with the utility on 27 August to progress this matter. (5) I am advised that until such time as the financial hardship policy has been developed, Aqwest should negotiate a suitable repayment schedule with any customer who contacts Aqwest advising that he or she is experiencing difficulty paying his or her account.
(2) Zero applications were received in August 2009; zero in September 2009; zero in October 2009, zero in November 2009; zero in December 2009; zero in January 2010; zero in February 2010; zero in March 2010; zero in April 2010; one in May 2010; one in June 2010; and zero in July 2010. That is a total of two. (3) Busselton Water joined the hardship utility grant scheme on 7 April 2010. No applications have been received from the utility for the past 12 months up to 31 July 2010. (4) The department invited the utility to join the hardship utility grant scheme following the May 2009 HUGS implementation steering committee meeting. It is a requirement for utilities to provide a financial hardship policy for endorsement by the steering committee before they are eligible to join HUGS. Aqwest has not submitted a hardship policy to date. A representative of the department will be meeting with the utility on 27 August to progress this matter. (5) I am advised that until such time as the financial hardship policy has been developed, Aqwest should negotiate a suitable repayment schedule with any customer who contacts Aqwest advising that he or she is experiencing difficulty paying his or her account.
(3) Busselton Water joined the hardship utility grant scheme on 7 April 2010. No applications have been received from the utility for the past 12 months up to 31 July 2010. (4) The department invited the utility to join the hardship utility grant scheme following the May 2009 HUGS implementation steering committee meeting. It is a requirement for utilities to provide a financial hardship policy for endorsement by the steering committee before they are eligible to join HUGS. Aqwest has not submitted a hardship policy to date. A representative of the department will be meeting with the utility on 27 August to progress this matter. (5) I am advised that until such time as the financial hardship policy has been developed, Aqwest should negotiate a suitable repayment schedule with any customer who contacts Aqwest advising that he or she is experiencing difficulty paying his or her account.
(4) The department invited the utility to join the hardship utility grant scheme following the May 2009 HUGS implementation steering committee meeting. It is a requirement for utilities to provide a financial hardship policy for endorsement by the steering committee before they are eligible to join HUGS. Aqwest has not submitted a hardship policy to date. A representative of the department will be meeting with the utility on 27 August to progress this matter. (5) I am advised that until such time as the financial hardship policy has been developed, Aqwest should negotiate a suitable repayment schedule with any customer who contacts Aqwest advising that he or she is experiencing difficulty paying his or her account.
(5) I am advised that until such time as the financial hardship policy has been developed, Aqwest should negotiate a suitable repayment schedule with any customer who contacts Aqwest advising that he or she is experiencing difficulty paying his or her account.
(1) How many HUGS applications have been received statewide each month for the past 12 months up to 31 July 2010 for assistance to pay a Water Corporation bill? (2) In relation to (1), how many of these HUGS applications have been received from South West customers? (3) How many HUGS applications have been received each month for the past 12 months up to 31 July 2010 for assistance to pay a Busselton Water bill? (4) Why is HUGS not available to assist Aqwest customers who are struggling financially to pay their water bills? (5) What government assistance is available to Aqwest customers struggling to pay their water bills? Hon ROBYN McSWEENEY replied: I thank the honourable member for some notice of this question. (1) Two applications were received in August 2009; five in September 2009; two in October 2009; one in November 2009; one in December 2009; one in January 2010; one in February 2010; three in March 2010; five in April 2010; seven in May 2010; 10 in June 2010; and seven in July 2010. That is a total of 45 for the state. (2) Zero applications were received in August 2009; zero in September 2009; zero in October 2009, zero in November 2009; zero in December 2009; zero in January 2010; zero in February 2010; zero in March 2010; zero in April 2010; one in May 2010; one in June 2010; and zero in July 2010. That is a total of two. (3) Busselton Water joined the hardship utility grant scheme on 7 April 2010. No applications have been received from the utility for the past 12 months up to 31 July 2010. (4) The department invited the utility to join the hardship utility grant scheme following the May 2009 HUGS implementation steering committee meeting. It is a requirement for utilities to provide a financial hardship policy for endorsement by the steering committee before they are eligible to join HUGS. Aqwest has not submitted a hardship policy to date. A representative of the department will be meeting with the utility on 27 August to progress this matter. (5) I am advised that until such time as the financial hardship policy has been developed, Aqwest should negotiate a suitable repayment schedule with any customer who contacts Aqwest advising that he or she is experiencing difficulty paying his or her account.
(2) In relation to (1), how many of these HUGS applications have been received from South West customers? (3) How many HUGS applications have been received each month for the past 12 months up to 31 July 2010 for assistance to pay a Busselton Water bill? (4) Why is HUGS not available to assist Aqwest customers who are struggling financially to pay their water bills? (5) What government assistance is available to Aqwest customers struggling to pay their water bills? Hon ROBYN McSWEENEY replied: I thank the honourable member for some notice of this question. (1) Two applications were received in August 2009; five in September 2009; two in October 2009; one in November 2009; one in December 2009; one in January 2010; one in February 2010; three in March 2010; five in April 2010; seven in May 2010; 10 in June 2010; and seven in July 2010. That is a total of 45 for the state. (2) Zero applications were received in August 2009; zero in September 2009; zero in October 2009, zero in November 2009; zero in December 2009; zero in January 2010; zero in February 2010; zero in March 2010; zero in April 2010; one in May 2010; one in June 2010; and zero in July 2010. That is a total of two. (3) Busselton Water joined the hardship utility grant scheme on 7 April 2010. No applications have been received from the utility for the past 12 months up to 31 July 2010. (4) The department invited the utility to join the hardship utility grant scheme following the May 2009 HUGS implementation steering committee meeting. It is a requirement for utilities to provide a financial hardship policy for endorsement by the steering committee before they are eligible to join HUGS. Aqwest has not submitted a hardship policy to date. A representative of the department will be meeting with the utility on 27 August to progress this matter. (5) I am advised that until such time as the financial hardship policy has been developed, Aqwest should negotiate a suitable repayment schedule with any customer who contacts Aqwest advising that he or she is experiencing difficulty paying his or her account.
(3) How many HUGS applications have been received each month for the past 12 months up to 31 July 2010 for assistance to pay a Busselton Water bill? (4) Why is HUGS not available to assist Aqwest customers who are struggling financially to pay their water bills? (5) What government assistance is available to Aqwest customers struggling to pay their water bills? Hon ROBYN McSWEENEY replied: I thank the honourable member for some notice of this question. (1) Two applications were received in August 2009; five in September 2009; two in October 2009; one in November 2009; one in December 2009; one in January 2010; one in February 2010; three in March 2010; five in April 2010; seven in May 2010; 10 in June 2010; and seven in July 2010. That is a total of 45 for the state. (2) Zero applications were received in August 2009; zero in September 2009; zero in October 2009, zero in November 2009; zero in December 2009; zero in January 2010; zero in February 2010; zero in March 2010; zero in April 2010; one in May 2010; one in June 2010; and zero in July 2010. That is a total of two. (3) Busselton Water joined the hardship utility grant scheme on 7 April 2010. No applications have been received from the utility for the past 12 months up to 31 July 2010. (4) The department invited the utility to join the hardship utility grant scheme following the May 2009 HUGS implementation steering committee meeting. It is a requirement for utilities to provide a financial hardship policy for endorsement by the steering committee before they are eligible to join HUGS. Aqwest has not submitted a hardship policy to date. A representative of the department will be meeting with the utility on 27 August to progress this matter. (5) I am advised that until such time as the financial hardship policy has been developed, Aqwest should negotiate a suitable repayment schedule with any customer who contacts Aqwest advising that he or she is experiencing difficulty paying his or her account.
(4) Why is HUGS not available to assist Aqwest customers who are struggling financially to pay their water bills? (5) What government assistance is available to Aqwest customers struggling to pay their water bills? Hon ROBYN McSWEENEY replied: I thank the honourable member for some notice of this question. (1) Two applications were received in August 2009; five in September 2009; two in October 2009; one in November 2009; one in December 2009; one in January 2010; one in February 2010; three in March 2010; five in April 2010; seven in May 2010; 10 in June 2010; and seven in July 2010. That is a total of 45 for the state. (2) Zero applications were received in August 2009; zero in September 2009; zero in October 2009, zero in November 2009; zero in December 2009; zero in January 2010; zero in February 2010; zero in March 2010; zero in April 2010; one in May 2010; one in June 2010; and zero in July 2010. That is a total of two. (3) Busselton Water joined the hardship utility grant scheme on 7 April 2010. No applications have been received from the utility for the past 12 months up to 31 July 2010. (4) The department invited the utility to join the hardship utility grant scheme following the May 2009 HUGS implementation steering committee meeting. It is a requirement for utilities to provide a financial hardship policy for endorsement by the steering committee before they are eligible to join HUGS. Aqwest has not submitted a hardship policy to date. A representative of the department will be meeting with the utility on 27 August to progress this matter. (5) I am advised that until such time as the financial hardship policy has been developed, Aqwest should negotiate a suitable repayment schedule with any customer who contacts Aqwest advising that he or she is experiencing difficulty paying his or her account.
(5) What government assistance is available to Aqwest customers struggling to pay their water bills? Hon ROBYN McSWEENEY replied: I thank the honourable member for some notice of this question. (1) Two applications were received in August 2009; five in September 2009; two in October 2009; one in November 2009; one in December 2009; one in January 2010; one in February 2010; three in March 2010; five in April 2010; seven in May 2010; 10 in June 2010; and seven in July 2010. That is a total of 45 for the state. (2) Zero applications were received in August 2009; zero in September 2009; zero in October 2009, zero in November 2009; zero in December 2009; zero in January 2010; zero in February 2010; zero in March 2010; zero in April 2010; one in May 2010; one in June 2010; and zero in July 2010. That is a total of two. (3) Busselton Water joined the hardship utility grant scheme on 7 April 2010. No applications have been received from the utility for the past 12 months up to 31 July 2010. (4) The department invited the utility to join the hardship utility grant scheme following the May 2009 HUGS implementation steering committee meeting. It is a requirement for utilities to provide a financial hardship policy for endorsement by the steering committee before they are eligible to join HUGS. Aqwest has not submitted a hardship policy to date. A representative of the department will be meeting with the utility on 27 August to progress this matter. (5) I am advised that until such time as the financial hardship policy has been developed, Aqwest should negotiate a suitable repayment schedule with any customer who contacts Aqwest advising that he or she is experiencing difficulty paying his or her account.
Hon ROBYN McSWEENEY replied: I thank the honourable member for some notice of this question. (1) Two applications were received in August 2009; five in September 2009; two in October 2009; one in November 2009; one in December 2009; one in January 2010; one in February 2010; three in March 2010; five in April 2010; seven in May 2010; 10 in June 2010; and seven in July 2010. That is a total of 45 for the state. (2) Zero applications were received in August 2009; zero in September 2009; zero in October 2009, zero in November 2009; zero in December 2009; zero in January 2010; zero in February 2010; zero in March 2010; zero in April 2010; one in May 2010; one in June 2010; and zero in July 2010. That is a total of two. (3) Busselton Water joined the hardship utility grant scheme on 7 April 2010. No applications have been received from the utility for the past 12 months up to 31 July 2010. (4) The department invited the utility to join the hardship utility grant scheme following the May 2009 HUGS implementation steering committee meeting. It is a requirement for utilities to provide a financial hardship policy for endorsement by the steering committee before they are eligible to join HUGS. Aqwest has not submitted a hardship policy to date. A representative of the department will be meeting with the utility on 27 August to progress this matter. (5) I am advised that until such time as the financial hardship policy has been developed, Aqwest should negotiate a suitable repayment schedule with any customer who contacts Aqwest advising that he or she is experiencing difficulty paying his or her account.
I thank the honourable member for some notice of this question. (1) Two applications were received in August 2009; five in September 2009; two in October 2009; one in November 2009; one in December 2009; one in January 2010; one in February 2010; three in March 2010; five in April 2010; seven in May 2010; 10 in June 2010; and seven in July 2010. That is a total of 45 for the state. (2) Zero applications were received in August 2009; zero in September 2009; zero in October 2009, zero in November 2009; zero in December 2009; zero in January 2010; zero in February 2010; zero in March 2010; zero in April 2010; one in May 2010; one in June 2010; and zero in July 2010. That is a total of two. (3) Busselton Water joined the hardship utility grant scheme on 7 April 2010. No applications have been received from the utility for the past 12 months up to 31 July 2010. (4) The department invited the utility to join the hardship utility grant scheme following the May 2009 HUGS implementation steering committee meeting. It is a requirement for utilities to provide a financial hardship policy for endorsement by the steering committee before they are eligible to join HUGS. Aqwest has not submitted a hardship policy to date. A representative of the department will be meeting with the utility on 27 August to progress this matter. (5) I am advised that until such time as the financial hardship policy has been developed, Aqwest should negotiate a suitable repayment schedule with any customer who contacts Aqwest advising that he or she is experiencing difficulty paying his or her account.
(1) Two applications were received in August 2009; five in September 2009; two in October 2009; one in November 2009; one in December 2009; one in January 2010; one in February 2010; three in March 2010; five in April 2010; seven in May 2010; 10 in June 2010; and seven in July 2010. That is a total of 45 for the state. (2) Zero applications were received in August 2009; zero in September 2009; zero in October 2009, zero in November 2009; zero in December 2009; zero in January 2010; zero in February 2010; zero in March 2010; zero in April 2010; one in May 2010; one in June 2010; and zero in July 2010. That is a total of two. (3) Busselton Water joined the hardship utility grant scheme on 7 April 2010. No applications have been received from the utility for the past 12 months up to 31 July 2010. (4) The department invited the utility to join the hardship utility grant scheme following the May 2009 HUGS implementation steering committee meeting. It is a requirement for utilities to provide a financial hardship policy for endorsement by the steering committee before they are eligible to join HUGS. Aqwest has not submitted a hardship policy to date. A representative of the department will be meeting with the utility on 27 August to progress this matter. (5) I am advised that until such time as the financial hardship policy has been developed, Aqwest should negotiate a suitable repayment schedule with any customer who contacts Aqwest advising that he or she is experiencing difficulty paying his or her account.
(2) Zero applications were received in August 2009; zero in September 2009; zero in October 2009, zero in November 2009; zero in December 2009; zero in January 2010; zero in February 2010; zero in March 2010; zero in April 2010; one in May 2010; one in June 2010; and zero in July 2010. That is a total of two. (3) Busselton Water joined the hardship utility grant scheme on 7 April 2010. No applications have been received from the utility for the past 12 months up to 31 July 2010. (4) The department invited the utility to join the hardship utility grant scheme following the May 2009 HUGS implementation steering committee meeting. It is a requirement for utilities to provide a financial hardship policy for endorsement by the steering committee before they are eligible to join HUGS. Aqwest has not submitted a hardship policy to date. A representative of the department will be meeting with the utility on 27 August to progress this matter. (5) I am advised that until such time as the financial hardship policy has been developed, Aqwest should negotiate a suitable repayment schedule with any customer who contacts Aqwest advising that he or she is experiencing difficulty paying his or her account.
(3) Busselton Water joined the hardship utility grant scheme on 7 April 2010. No applications have been received from the utility for the past 12 months up to 31 July 2010. (4) The department invited the utility to join the hardship utility grant scheme following the May 2009 HUGS implementation steering committee meeting. It is a requirement for utilities to provide a financial hardship policy for endorsement by the steering committee before they are eligible to join HUGS. Aqwest has not submitted a hardship policy to date. A representative of the department will be meeting with the utility on 27 August to progress this matter. (5) I am advised that until such time as the financial hardship policy has been developed, Aqwest should negotiate a suitable repayment schedule with any customer who contacts Aqwest advising that he or she is experiencing difficulty paying his or her account.
(4) The department invited the utility to join the hardship utility grant scheme following the May 2009 HUGS implementation steering committee meeting. It is a requirement for utilities to provide a financial hardship policy for endorsement by the steering committee before they are eligible to join HUGS. Aqwest has not submitted a hardship policy to date. A representative of the department will be meeting with the utility on 27 August to progress this matter. (5) I am advised that until such time as the financial hardship policy has been developed, Aqwest should negotiate a suitable repayment schedule with any customer who contacts Aqwest advising that he or she is experiencing difficulty paying his or her account.
(5) I am advised that until such time as the financial hardship policy has been developed, Aqwest should negotiate a suitable repayment schedule with any customer who contacts Aqwest advising that he or she is experiencing difficulty paying his or her account.
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