Hon Peter Collier asks about the cause of an IT system shutdown at Fiona Stanley Hospital in November 2021 and measures taken to prevent future outages. The Minister responds that it was due to a software defect and a software upgrade has been applied.

AnsweredQoN 1222Legislative Council
Asked
16 December 2021
Portfolio
Health

QuestionView source ↗

FIONA STANLEY HOSPITAL — ICT SHUTDOWN
1222. Hon PETER COLLIER to
the minister representing the Minister for Health:
I refer the minister to the shutdown
of the IT system at Fiona Stanley Hospital on or about 16 November 2021.
(1) Was the shutdown a result of a firewall
failure as reported?
(2) If no to (1), what was the cause
of the shutdown?
(3) What has been done to prevent
such an outage into the future?

AnswerView source ↗

On behalf of the minister
representing the Minister for Health, I thank the member for some notice of the
question. I provide the following response based on the information provided to
me by the Minister for Health.
(1) No.
(2) The cause of the shutdown was a software
defect within a core ICT network infrastructure switch.
(3) Based on
vendor advice, following considerable analysis of the problem, a software
upgrade was applied to the core ICT network infrastructure switch. Monitoring
of the equipment is continuing and the system has been stable since the
upgrade.

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