❓ A parliamentary question seeks data on Western Power's handling of customer complaints, including acknowledgement and resolution times, and requests for compensation due to delays. The response indicates Western Power generally meets its customer service targets and has not received compensation requests.
AnsweredQoN 2416Legislative Assembly
QuestionView source ↗
(a) how many written queries, concerns or complaints has Western Power Networks received from customers within the metropolitan area in the past 12 months;
(b) of these, how many has the agency acknowledged within 10 business days, and how many has it responded to within 20 business days in the past 12 months; and
(c) how many requests for payment of $20 has Western Power Networks received from customers whose written query, concern or complaint has not been acknowledged within 10 business days or responded to within 20 business days?
(b) of these, how many has the agency acknowledged within 10 business days, and how many has it responded to within 20 business days in the past 12 months; and
(c) how many requests for payment of $20 has Western Power Networks received from customers whose written query, concern or complaint has not been acknowledged within 10 business days or responded to within 20 business days?
AnswerView source ↗
Answered
14 August 2007
Responded by
Minister for Energy
Response time
62 days
Western Power has provided the Minister for Energy with the following response
a) Western Power received 721 written queries, concerns or complaints from customers in the metropolitan area in the 12 months to 30 May 2007.
b) Western Power endeavours to exceed its customer charter by resolving written customer queries and concerns within 10 days, in effect acknowledging the query with a resolution. Since 1 June 2006, 66% (476) were resolved and responded to within the 10 days. 88% (634) were responded to within 20 days.
c) Western Power has received no requests for the payment of $20 from customers whose written queries have not been acknowledged within 10 business days, or responded to within 20 business days.
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a) Western Power received 721 written queries, concerns or complaints from customers in the metropolitan area in the 12 months to 30 May 2007.
b) Western Power endeavours to exceed its customer charter by resolving written customer queries and concerns within 10 days, in effect acknowledging the query with a resolution. Since 1 June 2006, 66% (476) were resolved and responded to within the 10 days. 88% (634) were responded to within 20 days.
c) Western Power has received no requests for the payment of $20 from customers whose written queries have not been acknowledged within 10 business days, or responded to within 20 business days.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
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