❓ Hon Rod Caddies questions the Minister for Energy and Decarbonisation regarding Synergy's billing system overcharging, accountability of the board, and the tabling of the billing system review. The Minister is considering recommendations from an independent review.
AnsweredQoN 1047Legislative Council
QuestionView source ↗
Synergy—Billing systems1047.Hon Rod Caddiesto
theLeader of the House representing the
Minister for Energy and Decarbonisation:I refer to the
comments made by the Minister for Energy and Decarbonisation relating to
Synergy's board and billing system.(1) Will the minister hold the board accountable
for the overcharging of customers?(2) What actions will the minister take to show
that someone has been held accountable?(3) Will the minister table the review of Synergy's
billing system, and, if not, why not?
theLeader of the House representing the
Minister for Energy and Decarbonisation:I refer to the
comments made by the Minister for Energy and Decarbonisation relating to
Synergy's board and billing system.(1) Will the minister hold the board accountable
for the overcharging of customers?(2) What actions will the minister take to show
that someone has been held accountable?(3) Will the minister table the review of Synergy's
billing system, and, if not, why not?
AnswerView source ↗
Answered
13 November 2025
Response time
0 days
Hon Stephen Dawson replied:I thank the
honourable member for some notice of the question. The following answer is
provided on behalf of the Minister for Energy and Decarbonisation.(1)–(3) The
minister instigated an independent review of Synergy's billing systems in July
2025 and isconsidering the recommendations. A summary of the independent reviewer's
interim report was published in October 2025.
Synergy—Billing systems
honourable member for some notice of the question. The following answer is
provided on behalf of the Minister for Energy and Decarbonisation.(1)–(3) The
minister instigated an independent review of Synergy's billing systems in July
2025 and isconsidering the recommendations. A summary of the independent reviewer's
interim report was published in October 2025.
Synergy—Billing systems
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