❓ A WA parliamentary question investigates the operation, security, and costs associated with online merchandise stores run by agencies within the Minister's environment and disability services portfolios. It reveals details about data storage, maintenance costs, and staffing for the Botanic Gardens and Parks Authority and the Department of Parks and Wildlife.
AnsweredQoN 1221Legislative Assembly
QuestionView source ↗
Do any of the Minister's portfolio responsibility Departments, Boards, Agencies or corporations operate an online merchandise store, and if so: (a) What is the URL used to access this store; (b) What products are sold on the store; (c) Since 1 January 2017 have there been any reported online attacks or breaches of these systems; (d) For customers who use the system, is any personal data stored: (i) If so, what data is stored and for how long; and (ii) If so, is that data encrypted; (e) Are there any maintenance costs associated with the online store: (i) if so, what is the annual maintenance cost; (f) Are there any people dedicated to the administration of the online store: (i) If so, what is the job title of those people and their associated salary and entitlements; and (g) How many people have used the store since 1 January 2017?
AnswerView source ↗
Answered
8 August 2017
Responded by
Minister representing the Minister for Environment; Disability Services
Response time
3 days
Office of the Appeals Convenor
Nil
(a) – (g) Not applicable
Department of Environment Regulation
Nil
(a) – (g) Not applicable
Office of the Environmental Protection Authority
Nil
(a) – (g) Not applicable
Disability Services Commission
Nil
(a) – (g) Not applicable
Zoological Parks Authority
Nil
(a) – (g) Not applicable
Botanic Gardens and Parks Authority
(a) aspectsofkingspark.com.au
(b) Over 600 products including stationery, art, books, accessories, jewellery, and homewares.
(c) No
(d) Yes
(d)(i) The specifics of what data is stored depends on the nature of the business undertaken. Data includes variables such as the list below which are stored as permanent records, consistent with the General Disposal Schedule - GDASG 076.05 publishing/publications - business transacted on websites:
- time/date transaction
- name
- email address
- enquiry text
- campaigns viewed and corresponding website links visited
- customer password
- date of birth
- product wishlists
- shipping and/or billing address
- contact phone
- purchase order
- delivery details.
Credit card information is processed via a third-party payment option ‘Securepay Secureframe’ and is not stored.
(d)(ii) Information is encrypted while in transit (with SSL) but not encrypted within the database.
(e) Yes
(e)(i) Annual maintenance cost varies depending on development cycles, which are around five-yearly. An average figure of $66,000 per annum over the past three years of expenditure, including server hosting, domain registration and staff costs.
(f) Partial responsibility shared between various positions but no one position is dedicated solely to this role.
(f)(i) Level 4 Online Communications Coordinator; 0.6FTE (approximately 30 per cent time on online store). Total pro rata salary = $48,478.20 per annum, four weeks annual leave, nine days personal leave, 13 weeks LSL (accrued over seven years). Entitlements as per the PSGOGA 2014 and GOSAC 1989.
Level 2 Online Communications Officer; 0.6FTE (approximately 40 per cent time on online store). Total pro rata salary = $37,489.20 per annum, four weeks annual leave, nine days personal leave, 13 weeks LSL (accrued over seven years). Entitlements as per the PSGOGA 2014 and GOSAC 1989.
Retail Stockist (approximately 5 per cent time on online store). Salary = $37,489.2 per annum, 4 weeks annual leave, 9 days personal leave, 13 weeks LSL (accrued over 7 years). Entitlements as per the PSGOGA 2014 and GOSAC 1989.
Retail Shop Assistant (approximately 10 hours per week on online store). Hourly casual rate of $23.87 per hour. Casual employees are not entitled to Annual Leave or Sick leave. LSL is an entitlement of 8.667 weeks, which accrued over 10 years. The rate at which LSL is paid at is worked as the average of hours worked per week over the 10 year period. Entitlements as per the Shop and Warehouse Award 1977.
(g) Between 1 January and 30 June 2017, Google analytics recorded 12,900 unique users of the website.
Department of Parks and Wildlife
(a) http://shop.dpaw.wa.gov.au/
(b) National park passes, maps, prints and books.
(c) No
(d) Yes
(d)(i) Name, email, phone, postal address for less than 12 months.
(d)(ii) Yes
(e) Administration and maintenance takes place when a departmental officer fulfils an order that has been placed online.
(e)(i) See answer (e).
(f) No
(f)(i) Not applicable
(g) More than 2500.
Nil
(a) – (g) Not applicable
Department of Environment Regulation
Nil
(a) – (g) Not applicable
Office of the Environmental Protection Authority
Nil
(a) – (g) Not applicable
Disability Services Commission
Nil
(a) – (g) Not applicable
Zoological Parks Authority
Nil
(a) – (g) Not applicable
Botanic Gardens and Parks Authority
(a) aspectsofkingspark.com.au
(b) Over 600 products including stationery, art, books, accessories, jewellery, and homewares.
(c) No
(d) Yes
(d)(i) The specifics of what data is stored depends on the nature of the business undertaken. Data includes variables such as the list below which are stored as permanent records, consistent with the General Disposal Schedule - GDASG 076.05 publishing/publications - business transacted on websites:
- time/date transaction
- name
- email address
- enquiry text
- campaigns viewed and corresponding website links visited
- customer password
- date of birth
- product wishlists
- shipping and/or billing address
- contact phone
- purchase order
- delivery details.
Credit card information is processed via a third-party payment option ‘Securepay Secureframe’ and is not stored.
(d)(ii) Information is encrypted while in transit (with SSL) but not encrypted within the database.
(e) Yes
(e)(i) Annual maintenance cost varies depending on development cycles, which are around five-yearly. An average figure of $66,000 per annum over the past three years of expenditure, including server hosting, domain registration and staff costs.
(f) Partial responsibility shared between various positions but no one position is dedicated solely to this role.
(f)(i) Level 4 Online Communications Coordinator; 0.6FTE (approximately 30 per cent time on online store). Total pro rata salary = $48,478.20 per annum, four weeks annual leave, nine days personal leave, 13 weeks LSL (accrued over seven years). Entitlements as per the PSGOGA 2014 and GOSAC 1989.
Level 2 Online Communications Officer; 0.6FTE (approximately 40 per cent time on online store). Total pro rata salary = $37,489.20 per annum, four weeks annual leave, nine days personal leave, 13 weeks LSL (accrued over seven years). Entitlements as per the PSGOGA 2014 and GOSAC 1989.
Retail Stockist (approximately 5 per cent time on online store). Salary = $37,489.2 per annum, 4 weeks annual leave, 9 days personal leave, 13 weeks LSL (accrued over 7 years). Entitlements as per the PSGOGA 2014 and GOSAC 1989.
Retail Shop Assistant (approximately 10 hours per week on online store). Hourly casual rate of $23.87 per hour. Casual employees are not entitled to Annual Leave or Sick leave. LSL is an entitlement of 8.667 weeks, which accrued over 10 years. The rate at which LSL is paid at is worked as the average of hours worked per week over the 10 year period. Entitlements as per the Shop and Warehouse Award 1977.
(g) Between 1 January and 30 June 2017, Google analytics recorded 12,900 unique users of the website.
Department of Parks and Wildlife
(a) http://shop.dpaw.wa.gov.au/
(b) National park passes, maps, prints and books.
(c) No
(d) Yes
(d)(i) Name, email, phone, postal address for less than 12 months.
(d)(ii) Yes
(e) Administration and maintenance takes place when a departmental officer fulfils an order that has been placed online.
(e)(i) See answer (e).
(f) No
(f)(i) Not applicable
(g) More than 2500.
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