❓ A WA parliamentary question seeks data on electricity network interruptions, notification methods, and compensation claims. The response details the number of interruptions, notification strategies, advertising frequency, and compensation payouts.
AnsweredQoN 2417Legislative Assembly
QuestionView source ↗
(a) how many interruptions to the electricity network due to maintenance were there throughout the metropolitan area during the past 12 months;
(b) how many people within these areas were notified directly, with individual notices placed in letterboxes, during the same 12-month period;
(c) how many newspaper advertisements to notify customers of planned power interruptions were published during the same 12-month period; and
(d) how many requests for payment of $20 has Western Power Networks received from customers who were not provided with any notice of planned interruptions?
(b) how many people within these areas were notified directly, with individual notices placed in letterboxes, during the same 12-month period;
(c) how many newspaper advertisements to notify customers of planned power interruptions were published during the same 12-month period; and
(d) how many requests for payment of $20 has Western Power Networks received from customers who were not provided with any notice of planned interruptions?
AnswerView source ↗
Answered
14 August 2007
Responded by
Minister for Energy
Response time
62 days
Western Power has provided the Minister for Energy with the following response
a) To 30 May 2007, there were 879 planned interruptions for maintenance or upgrades in the metropolitan area.
b) In the metropolitan area, Western Power notifies customers who will be affected by a planned interruption by means of a notice in the letterbox.
In some outer metropolitan areas and in country areas where properties do not have letterboxes, advertisements are instead placed in the local papers, aired on local radio, and signs placed on community noticeboards. In all instances, personal contact is made with any sensitive or high-use commercial customers.
Of the 38,183 customers in the greater metropolitan area affected by planned interruptions in the year to 30 May 2007, the majority received notification in the letterbox. However, in some areas - particularly those on the outskirts of the metro area where access to individual properties was difficult, media advertisements were used. Western Power's software does not provide the means to extract the exact figure requested.
c) In the year to 30 May 2007, 71 advertisements to notify customers of planned interruptions were published in newspapers. A further 70 advertisements were aired on the radio (each multiple times).
d) Although stated in Western Power's Customer Charter that customers may be eligible to receive a $20 payment if they did not receive notice of a planned interruption, Western Power received no requests for payment. However, if customers complained of insufficient notice, Western Power advised them of their eligibility for payment and, during the year to 30 May 2007, paid 72 customers from across the South West Interconnected System.
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a) To 30 May 2007, there were 879 planned interruptions for maintenance or upgrades in the metropolitan area.
b) In the metropolitan area, Western Power notifies customers who will be affected by a planned interruption by means of a notice in the letterbox.
In some outer metropolitan areas and in country areas where properties do not have letterboxes, advertisements are instead placed in the local papers, aired on local radio, and signs placed on community noticeboards. In all instances, personal contact is made with any sensitive or high-use commercial customers.
Of the 38,183 customers in the greater metropolitan area affected by planned interruptions in the year to 30 May 2007, the majority received notification in the letterbox. However, in some areas - particularly those on the outskirts of the metro area where access to individual properties was difficult, media advertisements were used. Western Power's software does not provide the means to extract the exact figure requested.
c) In the year to 30 May 2007, 71 advertisements to notify customers of planned interruptions were published in newspapers. A further 70 advertisements were aired on the radio (each multiple times).
d) Although stated in Western Power's Customer Charter that customers may be eligible to receive a $20 payment if they did not receive notice of a planned interruption, Western Power received no requests for payment. However, if customers complained of insufficient notice, Western Power advised them of their eligibility for payment and, during the year to 30 May 2007, paid 72 customers from across the South West Interconnected System.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
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