❓ Hon Giz Watson raises concerns about default SmartRider fares and suggests improved signage on buses. The Minister acknowledges the issue and commits to investigating the practicality of the suggestion.
AnsweredQoN 1102Legislative Council
QuestionView source ↗
SmartRider DEFAULT FARE
I refer to Transperth’s practice of charging SmartRider passengers a default fare if they forget to tag off at the end of their journey. On present train and bus services, I believe that the default fare is equivalent to a four-zone journey, or $4.90 for a standard fare. This means that anyone who forgets to tag off from a train or bus journey is charged a four-zone fare, even if that person has travelled for only one zone. Further, I have been advised that with the extension of the rail service to Mandurah, the new default fare will increase to eight zones, or $8.60 for a standard fare. I understand that the most common incidence of failing to tag off is on bus services. Currently, the tag off signage is located on the double glass doors at head height, but the sign disappears from view when the doors fold in to open, hence removing a visual reminder to tag off. (1) Will the minister install tag off signage on the steps of all buses, recognising that all disembarking passengers look down to check their step before alighting? (2) If not, will the minister provide statistics on the amount of revenue collected from default fare collections since the implementation of SmartRider tickets? Hon ADELE FARINA
I refer to Transperth’s practice of charging SmartRider passengers a default fare if they forget to tag off at the end of their journey. On present train and bus services, I believe that the default fare is equivalent to a four-zone journey, or $4.90 for a standard fare. This means that anyone who forgets to tag off from a train or bus journey is charged a four-zone fare, even if that person has travelled for only one zone. Further, I have been advised that with the extension of the rail service to Mandurah, the new default fare will increase to eight zones, or $8.60 for a standard fare. I understand that the most common incidence of failing to tag off is on bus services. Currently, the tag off signage is located on the double glass doors at head height, but the sign disappears from view when the doors fold in to open, hence removing a visual reminder to tag off. (1) Will the minister install tag off signage on the steps of all buses, recognising that all disembarking passengers look down to check their step before alighting? (2) If not, will the minister provide statistics on the amount of revenue collected from default fare collections since the implementation of SmartRider tickets? Hon ADELE FARINA
AnswerView source ↗
I thank the member for some notice of this question. (1)-(2) The minister will look closely at the practicality of the member’s suggestion, which, on the face of it, seems sensible. The minister will report back to her on the investigations.
(1) Will the minister install tag off signage on the steps of all buses, recognising that all disembarking passengers look down to check their step before alighting? (2) If not, will the minister provide statistics on the amount of revenue collected from default fare collections since the implementation of SmartRider tickets? Hon ADELE FARINA replied: I thank the member for some notice of this question. (1)-(2) The minister will look closely at the practicality of the member’s suggestion, which, on the face of it, seems sensible. The minister will report back to her on the investigations.
(2) If not, will the minister provide statistics on the amount of revenue collected from default fare collections since the implementation of SmartRider tickets? Hon ADELE FARINA replied: I thank the member for some notice of this question. (1)-(2) The minister will look closely at the practicality of the member’s suggestion, which, on the face of it, seems sensible. The minister will report back to her on the investigations.
Hon ADELE FARINA replied: I thank the member for some notice of this question. (1)-(2) The minister will look closely at the practicality of the member’s suggestion, which, on the face of it, seems sensible. The minister will report back to her on the investigations.
I thank the member for some notice of this question. (1)-(2) The minister will look closely at the practicality of the member’s suggestion, which, on the face of it, seems sensible. The minister will report back to her on the investigations.
(1)-(2) The minister will look closely at the practicality of the member’s suggestion, which, on the face of it, seems sensible. The minister will report back to her on the investigations.
(1) Will the minister install tag off signage on the steps of all buses, recognising that all disembarking passengers look down to check their step before alighting? (2) If not, will the minister provide statistics on the amount of revenue collected from default fare collections since the implementation of SmartRider tickets? Hon ADELE FARINA replied: I thank the member for some notice of this question. (1)-(2) The minister will look closely at the practicality of the member’s suggestion, which, on the face of it, seems sensible. The minister will report back to her on the investigations.
(2) If not, will the minister provide statistics on the amount of revenue collected from default fare collections since the implementation of SmartRider tickets? Hon ADELE FARINA replied: I thank the member for some notice of this question. (1)-(2) The minister will look closely at the practicality of the member’s suggestion, which, on the face of it, seems sensible. The minister will report back to her on the investigations.
Hon ADELE FARINA replied: I thank the member for some notice of this question. (1)-(2) The minister will look closely at the practicality of the member’s suggestion, which, on the face of it, seems sensible. The minister will report back to her on the investigations.
I thank the member for some notice of this question. (1)-(2) The minister will look closely at the practicality of the member’s suggestion, which, on the face of it, seems sensible. The minister will report back to her on the investigations.
(1)-(2) The minister will look closely at the practicality of the member’s suggestion, which, on the face of it, seems sensible. The minister will report back to her on the investigations.
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