❓ Hon Wilson Tucker asks the Minister for Commerce about tenant complaints received by the Consumer Protection division from January 2020 to August 2023, specifically regarding repair/maintenance and unscheduled visits. The Minister responds that the level of detail requested is impossible to provide within the timeframe and requests the question be placed on notice.
AnsweredQoN 1051Legislative Council
QuestionView source ↗
TENANCY
LAW — CONSUMER PROTECTION
1051. Hon WILSON TUCKER to the Minister for Commerce:
I refer the minister to the Consumer Protection division at
the Department of Mines, Industry Regulation and Safety, which has
responsibility to enforce consumer law in Western Australia for tenants,
consumers, businesses, and property owners.
I refer to the period January 2020 to August 2023. For each
month —
(a) How many complaints did the division receive from tenants
about their lessor?
(b) Of and within those complaints, how many tenants raised
issues of —
(i) repair and maintenance; and
(ii) unexpected and unscheduled
visits?
(c) How many leases—sorry, not lessors—were
''breached'' by their tenants via the serving of a form 23 notice for failing to uphold the terms of their tenancy agreement?
LAW — CONSUMER PROTECTION
1051. Hon WILSON TUCKER to the Minister for Commerce:
I refer the minister to the Consumer Protection division at
the Department of Mines, Industry Regulation and Safety, which has
responsibility to enforce consumer law in Western Australia for tenants,
consumers, businesses, and property owners.
I refer to the period January 2020 to August 2023. For each
month —
(a) How many complaints did the division receive from tenants
about their lessor?
(b) Of and within those complaints, how many tenants raised
issues of —
(i) repair and maintenance; and
(ii) unexpected and unscheduled
visits?
(c) How many leases—sorry, not lessors—were
''breached'' by their tenants via the serving of a form 23 notice for failing to uphold the terms of their tenancy agreement?
AnswerView source ↗
I have a couple of things. Firstly,
the last word the member corrected is not corrected in the question that was
submitted. Secondly, I am responsible for the Consumer Protection division of
the Department of Mines, Industry Regulation and Safety.
The other point I want to make is
that this question requests information by month and then by a series of
categories for three and a half years. There is no way that any agency can
collate that kind of material in the four hours it has to provide an answer
when some notice is given. The member is entitled to ask for the information,
but that question is much better placed on notice, which is what I will ask the
member to do. I understand how hard it is for new members to understand the
great mystery that is Parliament. I understand that, but please give
consideration to the depth of information members are seeking. There is no way
that any agency, with the best will in the world, could provide that level of
detail in four hours, so I ask the honourable member to place the question on
notice.
the last word the member corrected is not corrected in the question that was
submitted. Secondly, I am responsible for the Consumer Protection division of
the Department of Mines, Industry Regulation and Safety.
The other point I want to make is
that this question requests information by month and then by a series of
categories for three and a half years. There is no way that any agency can
collate that kind of material in the four hours it has to provide an answer
when some notice is given. The member is entitled to ask for the information,
but that question is much better placed on notice, which is what I will ask the
member to do. I understand how hard it is for new members to understand the
great mystery that is Parliament. I understand that, but please give
consideration to the depth of information members are seeking. There is no way
that any agency, with the best will in the world, could provide that level of
detail in four hours, so I ask the honourable member to place the question on
notice.
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