❓ A WA parliamentary question seeks information on on-hold music used by government agencies, associated fees, and responsible officers. The responses reveal varying practices across different agencies, from royalty-free music to radio broadcasts and nil usage.
AnsweredQoN 1426Legislative Assembly
QuestionView source ↗
In relation to the Attorney General’s office and all associated portfolio agency offices:
(a) what recorded music or radio station is broadcast on office on-hold telephony systems;
(b) what fees are paid to the Australasian Performing Right Association (APRA), artists directly or any copyright bodies; and
(c) who is the responsible officer for deciding selection of on-hold material?
(a) what recorded music or radio station is broadcast on office on-hold telephony systems;
(b) what fees are paid to the Australasian Performing Right Association (APRA), artists directly or any copyright bodies; and
(c) who is the responsible officer for deciding selection of on-hold material?
AnswerView source ↗
Answered
22 September 2009
Response time
34 days
Ministerial Office
(a-c) Please refer to Legislative Assembly Question on Notice 1415.
Corruption and Crime Commission of WA
(a-c) Please refer to Legislative Assembly Question on Notice 1415.
Commissioner for Children and Young People
(a) The Commissioner for Children and Young People (CCYP) uses the hold music provided by Telstra which provides its TIPT (voice over internet protocol) telephone service.
(b) Telstra confirms that its TIPT hold music is provided on a royalty free basis and CCYP does not require a licence with the Australasian Performing Right Association (APRA) in respect of that music.
(c) Business Manager.
Department of the Attorney General; Department of Corrective Services advise:
The Department of Corrective Services' telecommunications service is a shared service provided by the Department of the Attorney General.
(a) Royalty free music purchased by the Department of the Attorney General
(b) None
(c) Manager Telecommunications Branch (Department of the Attorney General)
Equal Opportunity Commission of WA
(a) Nil
(b) None
(c) Manager, Corporate Services in consultation with Corporate Executive approval.
Law Reform Commission of WA
(a) None
(b) None
(c) Not applicable
Legal Aid Commission of WA
(a) All but one of the Legal Aid telephony systems make use of the copyright free music provided with the telephony system or use no music. The exception is one branch office telephony system which broadcasts the Nova 93.7fm radio station.
A selection of recorded music is broadcast on the Infoline call centre system.
(b) Legal Aid paid APRA $1605.16 in licence fees for the communication of copyright music in 2008/09.
(c) The decision regarding selection of on-hold material is made by the senior officer of that business function.
Office of the Director of Public Prosecutions
(a) Nil. Recorded information about the agency is broadcast.
(b) Not applicable.
(c) Manager Records.
Office of the Information Commissioner
(a) The Office of the Information Commissioner uses generic on-hold music that came as standard with the telephone system.
(b) Not applicable.
(c) Changes to on-hold material are approved by the Information Commissioner.
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(a-c) Please refer to Legislative Assembly Question on Notice 1415.
Corruption and Crime Commission of WA
(a-c) Please refer to Legislative Assembly Question on Notice 1415.
Commissioner for Children and Young People
(a) The Commissioner for Children and Young People (CCYP) uses the hold music provided by Telstra which provides its TIPT (voice over internet protocol) telephone service.
(b) Telstra confirms that its TIPT hold music is provided on a royalty free basis and CCYP does not require a licence with the Australasian Performing Right Association (APRA) in respect of that music.
(c) Business Manager.
Department of the Attorney General; Department of Corrective Services advise:
The Department of Corrective Services' telecommunications service is a shared service provided by the Department of the Attorney General.
(a) Royalty free music purchased by the Department of the Attorney General
(b) None
(c) Manager Telecommunications Branch (Department of the Attorney General)
Equal Opportunity Commission of WA
(a) Nil
(b) None
(c) Manager, Corporate Services in consultation with Corporate Executive approval.
Law Reform Commission of WA
(a) None
(b) None
(c) Not applicable
Legal Aid Commission of WA
(a) All but one of the Legal Aid telephony systems make use of the copyright free music provided with the telephony system or use no music. The exception is one branch office telephony system which broadcasts the Nova 93.7fm radio station.
A selection of recorded music is broadcast on the Infoline call centre system.
(b) Legal Aid paid APRA $1605.16 in licence fees for the communication of copyright music in 2008/09.
(c) The decision regarding selection of on-hold material is made by the senior officer of that business function.
Office of the Director of Public Prosecutions
(a) Nil. Recorded information about the agency is broadcast.
(b) Not applicable.
(c) Manager Records.
Office of the Information Commissioner
(a) The Office of the Information Commissioner uses generic on-hold music that came as standard with the telephone system.
(b) Not applicable.
(c) Changes to on-hold material are approved by the Information Commissioner.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
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