❓ Hon. Kate Doust inquires about consumer complaints regarding soft white set plaster, referencing a 2002 Building Disputes Tribunal decision. The response indicates a lack of precise data collection prior to March 2015, and limited data since.
AnsweredQoN 3758Legislative Council
QuestionView source ↗
I refer to the September 2002 Building Disputes Tribunal decision in the Massie and Peter Stannard homes case (WABDT 8, March 2002) that found that the white set plaster was too soft, and I ask how many consumer complaints were received in relation to white set plaster: (a) prior to the establishment of the White Set Plaster Working Group in May 2014; and (b) since establishing the White Set Plaster Working Group?
AnswerView source ↗
Answered
16 February 2016
Responded by
Minister for Commerce
Response time
84 days
Records kept by the former Building Disputes Tribunal, or currently by the Department of Commerce (Building Commission Division), do not identify the nature of complaints so precisely as to provide the data requested relating to complaints about soft white set plaster.
From March 2015 the CALS database used by the Department of Commerce included new fields which better describe the nature of complaints, including a field titled, ‘Plastering internal/Hard wall set plaster’. This field was intended to capture complaints about the white set plaster that covers the float. Since March 2015, 12 complaints have been captured under the ‘Plastering internal/Hard wall set plaster’ field, of which two relate to soft plaster.
Issues with the white set plaster usually only become apparent after the application of paint and often several years later. Such complaints are invariably lodged under the ‘painting work’ field. Where a subsequent investigation finds the likely underpinning cause to be the white set plaster, it is not departmental practice to retrospectively update CALS records.
From March 2015 the CALS database used by the Department of Commerce included new fields which better describe the nature of complaints, including a field titled, ‘Plastering internal/Hard wall set plaster’. This field was intended to capture complaints about the white set plaster that covers the float. Since March 2015, 12 complaints have been captured under the ‘Plastering internal/Hard wall set plaster’ field, of which two relate to soft plaster.
Issues with the white set plaster usually only become apparent after the application of paint and often several years later. Such complaints are invariably lodged under the ‘painting work’ field. Where a subsequent investigation finds the likely underpinning cause to be the white set plaster, it is not departmental practice to retrospectively update CALS records.
Explore WA Government Data
Search the full archive in the free dashboard, or query programmatically via API.
Explore more
Government Gazette
Appointments, regulatory notices, planning changes.
Hansard
Debates, questions, speeches and sentiment.
Tabled Papers
Reports and documents tabled in Parliament.
Committees
Committee profiles and recent reports.
Regulations
Subsidiary legislation with filters and summaries.
Bills
Proposed laws and parliamentary progress.
Acts
Current WA legislation and summaries.
Explanatory Memoranda
Bills with EMs (text/PDF) available.
Members
MP profiles, party breakdown and rankings.
Pollie Rankings
Data-driven rankings across 19 categories.
Amendment Chains
Track how schemes and regulations evolve over time.