❓ Hon. Kate Doust asks about delayed electricity bills for up to 20,000 Synergy customers. Hon. Peter Collier responds that Synergy is working to issue the bills and is confident it's not an ongoing problem, but cannot provide an exact date due to resource constraints.
AnsweredQoN 1153Legislative Council
QuestionView source ↗
SYNERGY — BILLING SYSTEM
I refer to the up to 20 000 Synergy customers who have electricity bills due but not yet issued. (1) When will these customers receive their accounts? (2) Can the minister guarantee that the late issuing of accounts will affect only customers in this particular billing cycle, or will this problem last several billing cycles? Hon PETER COLLIER
I refer to the up to 20 000 Synergy customers who have electricity bills due but not yet issued. (1) When will these customers receive their accounts? (2) Can the minister guarantee that the late issuing of accounts will affect only customers in this particular billing cycle, or will this problem last several billing cycles? Hon PETER COLLIER
AnswerView source ↗
I thank the honourable member for some notice of the question. (1) Synergy is working as quickly as possible to issue these bills to customers. It would require an unacceptable amount of resources to determine the exact date that these customers will receive their bills. (2) Synergy is confident that this is not an ongoing problem.
(1) When will these customers receive their accounts? (2) Can the minister guarantee that the late issuing of accounts will affect only customers in this particular billing cycle, or will this problem last several billing cycles? Hon PETER COLLIER replied: I thank the honourable member for some notice of the question. (1) Synergy is working as quickly as possible to issue these bills to customers. It would require an unacceptable amount of resources to determine the exact date that these customers will receive their bills. (2) Synergy is confident that this is not an ongoing problem.
(2) Can the minister guarantee that the late issuing of accounts will affect only customers in this particular billing cycle, or will this problem last several billing cycles? Hon PETER COLLIER replied: I thank the honourable member for some notice of the question. (1) Synergy is working as quickly as possible to issue these bills to customers. It would require an unacceptable amount of resources to determine the exact date that these customers will receive their bills. (2) Synergy is confident that this is not an ongoing problem.
Hon PETER COLLIER replied: I thank the honourable member for some notice of the question. (1) Synergy is working as quickly as possible to issue these bills to customers. It would require an unacceptable amount of resources to determine the exact date that these customers will receive their bills. (2) Synergy is confident that this is not an ongoing problem.
I thank the honourable member for some notice of the question. (1) Synergy is working as quickly as possible to issue these bills to customers. It would require an unacceptable amount of resources to determine the exact date that these customers will receive their bills. (2) Synergy is confident that this is not an ongoing problem.
(1) Synergy is working as quickly as possible to issue these bills to customers. It would require an unacceptable amount of resources to determine the exact date that these customers will receive their bills. (2) Synergy is confident that this is not an ongoing problem.
(2) Synergy is confident that this is not an ongoing problem.
(1) When will these customers receive their accounts? (2) Can the minister guarantee that the late issuing of accounts will affect only customers in this particular billing cycle, or will this problem last several billing cycles? Hon PETER COLLIER replied: I thank the honourable member for some notice of the question. (1) Synergy is working as quickly as possible to issue these bills to customers. It would require an unacceptable amount of resources to determine the exact date that these customers will receive their bills. (2) Synergy is confident that this is not an ongoing problem.
(2) Can the minister guarantee that the late issuing of accounts will affect only customers in this particular billing cycle, or will this problem last several billing cycles? Hon PETER COLLIER replied: I thank the honourable member for some notice of the question. (1) Synergy is working as quickly as possible to issue these bills to customers. It would require an unacceptable amount of resources to determine the exact date that these customers will receive their bills. (2) Synergy is confident that this is not an ongoing problem.
Hon PETER COLLIER replied: I thank the honourable member for some notice of the question. (1) Synergy is working as quickly as possible to issue these bills to customers. It would require an unacceptable amount of resources to determine the exact date that these customers will receive their bills. (2) Synergy is confident that this is not an ongoing problem.
I thank the honourable member for some notice of the question. (1) Synergy is working as quickly as possible to issue these bills to customers. It would require an unacceptable amount of resources to determine the exact date that these customers will receive their bills. (2) Synergy is confident that this is not an ongoing problem.
(1) Synergy is working as quickly as possible to issue these bills to customers. It would require an unacceptable amount of resources to determine the exact date that these customers will receive their bills. (2) Synergy is confident that this is not an ongoing problem.
(2) Synergy is confident that this is not an ongoing problem.
Explore WA Government Data
Search the full archive in the free dashboard, or query programmatically via API.
Explore more
Government Gazette
Appointments, regulatory notices, planning changes.
Hansard
Debates, questions, speeches and sentiment.
Tabled Papers
Reports and documents tabled in Parliament.
Committees
Committee profiles and recent reports.
Regulations
Subsidiary legislation with filters and summaries.
Bills
Proposed laws and parliamentary progress.
Acts
Current WA legislation and summaries.
Explanatory Memoranda
Bills with EMs (text/PDF) available.
Members
MP profiles, party breakdown and rankings.
Pollie Rankings
Data-driven rankings across 19 categories.
Amendment Chains
Track how schemes and regulations evolve over time.