❓ WA Parliamentary Question on Notice regarding electricity hardship programs, disconnections, and debt levels for residential and non-residential customers, with a focus on Synergy and Horizon Power. The response provides data on customer numbers, disconnection rates, solar panel installations, and average debt.
AnsweredQoN 5639Legislative Assembly
QuestionView source ↗
(1) What is the number and percentage of residential electricity customers who were on a hardship program as at 30 June 2018? (2) What is the number and percentage of customers who do not have solar photovoltaic systems installed who were on a hardship program as at 30 June 2019? (3) For each energy retailer, and for each month from July 2018 to September 2019: (a) How many disconnection warnings were issued for non-payment to: (i) Residential customers; and (ii) Non-residential customers; and (b) How many disconnections occurred for: (i) Residential customers; and (ii) Non-residential customers: (A) Of those residential customers that were disconnected, how many had solar photovoltaic systems installed? (B) Of those residential customers that were disconnected, how many were reconnected at the same address? (4) What was the total number of residential electricity disconnections for 2018-19: (a) Of those disconnections, what percentage of customers were previously on an instalment plan; (b) Of those disconnections, what percentage of customers were disconnected at the same supply address within the past 24 months; and (c) Of those disconnections, what percentage of customers were registered as having a concession card? (5) At 30 June 2019, what was the average electricity bill debt of residential customers: (a) On a hardship program; and (b) That were not on a hardship program?
AnswerView source ↗
Answered
26 November 2019
Responded by
Minister for Energy
Response time
12 days
Synergy
The following information relates to Government owned energy retailers only and includes disconnections for non-payment only. Answers are separated by retailer, being Synergy and Horizon Power.
(1) 30,640 customers, 3.07 per cent.
(2) It is not possible to provide this information at this time.
(3) The number of disconnection warnings and disconnections for the period 1 July 2018 to 30 June 2019 was recently provided in response to Legislative Assembly Question On Notice 5429, and I refer you to that response.
The new information requested is provided below.
MONTH
(a) DISCONNECTION WARNINGS
(i) RESIDENTIAL CUSTOMERS
(ii) NON-RESIDENTIAL CUSTOMERS
July 2019
12007
1271
August 2019
12063
1248
September 2019
9258
998
MONTH
(b) DISCONNECTIONS FOR NON-PAYMENT
(i) RESIDENTIAL CUSTOMERS
(ii) NON-RESIDENTIAL CUSTOMERS
July 2019
2253
147
August 2019
1847
103
September 2019
1452
75
MONTH
(A) Of those residential customers that were disconnected, how many had solar photovoltaic systems installed?
July 2018
144
August 2018
147
September 2018
88
October 2018
170
November 2018
140
December 2018
73
January 2019
113
February 2019
133
March 2019
110
April 2019
66
May 2019
156
June 2019
142
July 2019
171
August 2019
170
September 2019
142
MONTH
(B) Of those residential customers that were disconnected, how many were reconnected at the same address?
July 2018
1295
August 2018
1270
September 2018
769
October 2018
1501
November 2018
1059
December 2018
639
January 2019
1167
February 2019
1193
March 2019
1198
April 2019
606
May 2019
1446
June 2019
1259
July 2019
1690
August 2019
1509
September 2019
1120
(4) 18,056
(a) 79 per cent
(b) 28.1 per cent
(c) 41.1 per cent
(5)
(a) $546
(b) $379
Horizon Power
(1)
a) DISCONNECTION WARNINGS
(b) DISCONNECTIONS
Date
(i) Residential Customers
(ii) Non-Residential Customers
(i) Residential Customers 2
(ii) Non-Residential Customers 2
Jul-19
1425
137
310
11
Aug-19
1230
214
273
7
Sep-19
1149
129
216
6
TOTAL
3804
480
799
24
(2) 2019 = 1,487 customers, or 3.74%
(3) The number of disconnection warnings and disconnections for the period 1 July 2018 to 30 June 2019 was recently provided in response to Legislative Assembly Question On Notice 5429, and I refer you to that response.
(b) (ii)
(B) 1 st July 2019 – 30 th Sept 2019 = 540
(4)
(a) 57.1 per cent (b) 41.2 per cent (c) 36.9 per cent
(5) (a) $656 (b) $903
The following information relates to Government owned energy retailers only and includes disconnections for non-payment only. Answers are separated by retailer, being Synergy and Horizon Power.
(1) 30,640 customers, 3.07 per cent.
(2) It is not possible to provide this information at this time.
(3) The number of disconnection warnings and disconnections for the period 1 July 2018 to 30 June 2019 was recently provided in response to Legislative Assembly Question On Notice 5429, and I refer you to that response.
The new information requested is provided below.
MONTH
(a) DISCONNECTION WARNINGS
(i) RESIDENTIAL CUSTOMERS
(ii) NON-RESIDENTIAL CUSTOMERS
July 2019
12007
1271
August 2019
12063
1248
September 2019
9258
998
MONTH
(b) DISCONNECTIONS FOR NON-PAYMENT
(i) RESIDENTIAL CUSTOMERS
(ii) NON-RESIDENTIAL CUSTOMERS
July 2019
2253
147
August 2019
1847
103
September 2019
1452
75
MONTH
(A) Of those residential customers that were disconnected, how many had solar photovoltaic systems installed?
July 2018
144
August 2018
147
September 2018
88
October 2018
170
November 2018
140
December 2018
73
January 2019
113
February 2019
133
March 2019
110
April 2019
66
May 2019
156
June 2019
142
July 2019
171
August 2019
170
September 2019
142
MONTH
(B) Of those residential customers that were disconnected, how many were reconnected at the same address?
July 2018
1295
August 2018
1270
September 2018
769
October 2018
1501
November 2018
1059
December 2018
639
January 2019
1167
February 2019
1193
March 2019
1198
April 2019
606
May 2019
1446
June 2019
1259
July 2019
1690
August 2019
1509
September 2019
1120
(4) 18,056
(a) 79 per cent
(b) 28.1 per cent
(c) 41.1 per cent
(5)
(a) $546
(b) $379
Horizon Power
(1)
a) DISCONNECTION WARNINGS
(b) DISCONNECTIONS
Date
(i) Residential Customers
(ii) Non-Residential Customers
(i) Residential Customers 2
(ii) Non-Residential Customers 2
Jul-19
1425
137
310
11
Aug-19
1230
214
273
7
Sep-19
1149
129
216
6
TOTAL
3804
480
799
24
(2) 2019 = 1,487 customers, or 3.74%
(3) The number of disconnection warnings and disconnections for the period 1 July 2018 to 30 June 2019 was recently provided in response to Legislative Assembly Question On Notice 5429, and I refer you to that response.
(b) (ii)
(B) 1 st July 2019 – 30 th Sept 2019 = 540
(4)
(a) 57.1 per cent (b) 41.2 per cent (c) 36.9 per cent
(5) (a) $656 (b) $903
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