Hon Wilson Tucker asks the Minister for Finance about the reason for the increase in informal mediations handled by Consumer Protection regarding rental tenancy complaints. The Minister acknowledges the question but states the department doesn't analyse the reasons for the increase.

AnsweredQoN 983Legislative Council
Asked
31 August 2023
Portfolio
Finance

QuestionView source ↗

CONSUMER PROTECTION — RENTAL TENANCY COMPLAINTS
983. Hon WILSON TUCKER to the Minister for Finance:
I thank the minister for her answer
to my question asked on Tuesday regarding the Consumer Protection division's
contact centre. I refer to the table provided in that answer that shows a marked
increase in informal mediation in 2021, 2022 and 2023 to date. To what does the
minister attribute this increase?

AnswerView source ↗

I thank the honourable member for
some notice of the question.
The Consumer Protection division of
the Department of Mines, Industry Regulation and Safety does not conduct
analysis on the number of matters that result in informal mediation; however, a
number of matters are commonly referred for informal mediation including
assistance in responding to notices of rent increases, evictions, repairs and
maintenance, utility charges and bond disputes at the end of tenancies. The
number of matters that result in informal mediation are subject to variation
year on year.

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