❓ Mr. Kirkup asks the Minister for Emergency Services and Corrective Services about the number of complaints received, resolved, pending, and unresolved by departments, agencies, and publicly owned corporations within the portfolio for the 2014-15 and 2015-16 financial years. The response reveals varying levels of complaint tracking and resolution across different agencies.
AnsweredQoN 429Legislative Assembly
QuestionView source ↗
In respect of the Minister’s portfolio responsibilities for departments, agencies, and publicly owned corporations: (a) For the 2014-15 financial year: (i) how many complaints were received by the department; (ii) how many complaints were successfully resolved and closed; (iii) how many complaints are pending action; and (iv) how many complaints were unable to be resolved; and (b) For the 2015-16 financial year: (i) how many complaints were received by the department; (ii) how many complaints were successfully resolved and closed; (iii) how many complaints are pending action; and (iv) how many complaints were unable to be resolved?
AnswerView source ↗
Answered
29 June 2017
Responded by
Minister for Emergency Services; Corrective Services
Response time
10 days
The Department of Corrective Services advises:
a. 2014-2015 –
i. 3594
ii. 3594
iii. Nil
iv. Nil
b. 2015-2016 –
i. 4856
ii. 4536
iii. 320
iv. Nil
The Department of Fire and Emergency Services advises:
(a) For the 2014-15 financial year:
(i) 89 complaints were received through the Customer Feedback System;
(ii) – (iv) Unknown. This information was not recorded.
(b) For the 2015-16 financial year:
(i) 75 complaints were received through the Customer Feedback System;
(ii) – (iv) Unknown. This information was not recorded.
The Office of Emergency Management advises:
(a) Nil
(b) Nil
The Office of the Inspector of Custodial Services:
(a) Nil
(b) i. One
ii. Nil
iii. Nil
iv. One
The Supervised Release Review Board
(a) Nil
(b) Nil
a. 2014-2015 –
i. 3594
ii. 3594
iii. Nil
iv. Nil
b. 2015-2016 –
i. 4856
ii. 4536
iii. 320
iv. Nil
The Department of Fire and Emergency Services advises:
(a) For the 2014-15 financial year:
(i) 89 complaints were received through the Customer Feedback System;
(ii) – (iv) Unknown. This information was not recorded.
(b) For the 2015-16 financial year:
(i) 75 complaints were received through the Customer Feedback System;
(ii) – (iv) Unknown. This information was not recorded.
The Office of Emergency Management advises:
(a) Nil
(b) Nil
The Office of the Inspector of Custodial Services:
(a) Nil
(b) i. One
ii. Nil
iii. Nil
iv. One
The Supervised Release Review Board
(a) Nil
(b) Nil
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