❓ A WA parliamentary question seeks details about a new 24-hour mental health advice line for the South-West, including contract specifics, staffing qualifications, call centre location, and psychiatrist availability. The Minister's response provides some information but notes negotiations are ongoing.
AnsweredQoN 637Legislative Council
QuestionView source ↗
I refer to a joint media statement released by the Premier and the Minister for Health under the heading “Premier announces free 24-hour mental health advice line for South-West residents”. I should have included in the printed copy of the question that the media statement was dated February 17. I apologise for the omission, although I am sure the departmental staff had no trouble finding it. (1) Has a contract been let to McKesson-Asia Pacific Pty Ltd to establish the South West 24 7x4 triage service for the south west region? (2) If yes, at what cost and of what duration? (3) Will the medical personnel at the call centre for the South West 24 centre be nurses with current registration with the Nurses Board of Western Australia division 1 general or comprehensive; and will qualifications in, or recent experience of, psychiatric nursing be an essential requirement of the nurses operating the mental health call centre? (4) Where will the call centre be located? (5) If the mental health call centre assessment is triage levels 1 and 2, indicating that a person has an acute psychiatric episode requiring urgent treatment, where are psychiatrists located who will provide that treatment? (6) How many psychiatrists are currently employed with the South West Health Service? Hon LJILJANNA RAVLICH
AnswerView source ↗
I thank the member for his question. (1) Negotiations are currently being finalised for the provision of the south west 24-hour telephone service. (2) The total cost of the South West 24 service is part of the current negotiations. It is anticipated that it will be for a 12-month pilot program. (3) Staff at the call centre will be trained mental health professionals in disciplines such as mental health nursing, psychology and social work. All will be required to have experience in the mental health area. (4) The health call centre is located in Leederville, Western Australia. (5) Cases requiring urgent care may be referred to their own general practitioner, to the local health clinic or to the local hospital emergency department, where access to the services of a psychiatrist may be arranged. (6) The South West Health Service currently employs one full-time and three sessional psychiatrists.
(1) Has a contract been let to McKesson-Asia Pacific Pty Ltd to establish the South West 24 7x4 triage service for the south west region? (2) If yes, at what cost and of what duration? (3) Will the medical personnel at the call centre for the South West 24 centre be nurses with current registration with the Nurses Board of Western Australia division 1 general or comprehensive; and will qualifications in, or recent experience of, psychiatric nursing be an essential requirement of the nurses operating the mental health call centre? (4) Where will the call centre be located? (5) If the mental health call centre assessment is triage levels 1 and 2, indicating that a person has an acute psychiatric episode requiring urgent treatment, where are psychiatrists located who will provide that treatment? (6) How many psychiatrists are currently employed with the South West Health Service? Hon LJILJANNA RAVLICH replied: I thank the member for his question. (1) Negotiations are currently being finalised for the provision of the south west 24-hour telephone service. (2) The total cost of the South West 24 service is part of the current negotiations. It is anticipated that it will be for a 12-month pilot program. (3) Staff at the call centre will be trained mental health professionals in disciplines such as mental health nursing, psychology and social work. All will be required to have experience in the mental health area. (4) The health call centre is located in Leederville, Western Australia. (5) Cases requiring urgent care may be referred to their own general practitioner, to the local health clinic or to the local hospital emergency department, where access to the services of a psychiatrist may be arranged. (6) The South West Health Service currently employs one full-time and three sessional psychiatrists.
(2) If yes, at what cost and of what duration? (3) Will the medical personnel at the call centre for the South West 24 centre be nurses with current registration with the Nurses Board of Western Australia division 1 general or comprehensive; and will qualifications in, or recent experience of, psychiatric nursing be an essential requirement of the nurses operating the mental health call centre? (4) Where will the call centre be located? (5) If the mental health call centre assessment is triage levels 1 and 2, indicating that a person has an acute psychiatric episode requiring urgent treatment, where are psychiatrists located who will provide that treatment? (6) How many psychiatrists are currently employed with the South West Health Service? Hon LJILJANNA RAVLICH replied: I thank the member for his question. (1) Negotiations are currently being finalised for the provision of the south west 24-hour telephone service. (2) The total cost of the South West 24 service is part of the current negotiations. It is anticipated that it will be for a 12-month pilot program. (3) Staff at the call centre will be trained mental health professionals in disciplines such as mental health nursing, psychology and social work. All will be required to have experience in the mental health area. (4) The health call centre is located in Leederville, Western Australia. (5) Cases requiring urgent care may be referred to their own general practitioner, to the local health clinic or to the local hospital emergency department, where access to the services of a psychiatrist may be arranged. (6) The South West Health Service currently employs one full-time and three sessional psychiatrists.
(3) Will the medical personnel at the call centre for the South West 24 centre be nurses with current registration with the Nurses Board of Western Australia division 1 general or comprehensive; and will qualifications in, or recent experience of, psychiatric nursing be an essential requirement of the nurses operating the mental health call centre? (4) Where will the call centre be located? (5) If the mental health call centre assessment is triage levels 1 and 2, indicating that a person has an acute psychiatric episode requiring urgent treatment, where are psychiatrists located who will provide that treatment? (6) How many psychiatrists are currently employed with the South West Health Service? Hon LJILJANNA RAVLICH replied: I thank the member for his question. (1) Negotiations are currently being finalised for the provision of the south west 24-hour telephone service. (2) The total cost of the South West 24 service is part of the current negotiations. It is anticipated that it will be for a 12-month pilot program. (3) Staff at the call centre will be trained mental health professionals in disciplines such as mental health nursing, psychology and social work. All will be required to have experience in the mental health area. (4) The health call centre is located in Leederville, Western Australia. (5) Cases requiring urgent care may be referred to their own general practitioner, to the local health clinic or to the local hospital emergency department, where access to the services of a psychiatrist may be arranged. (6) The South West Health Service currently employs one full-time and three sessional psychiatrists.
(4) Where will the call centre be located? (5) If the mental health call centre assessment is triage levels 1 and 2, indicating that a person has an acute psychiatric episode requiring urgent treatment, where are psychiatrists located who will provide that treatment? (6) How many psychiatrists are currently employed with the South West Health Service? Hon LJILJANNA RAVLICH replied: I thank the member for his question. (1) Negotiations are currently being finalised for the provision of the south west 24-hour telephone service. (2) The total cost of the South West 24 service is part of the current negotiations. It is anticipated that it will be for a 12-month pilot program. (3) Staff at the call centre will be trained mental health professionals in disciplines such as mental health nursing, psychology and social work. All will be required to have experience in the mental health area. (4) The health call centre is located in Leederville, Western Australia. (5) Cases requiring urgent care may be referred to their own general practitioner, to the local health clinic or to the local hospital emergency department, where access to the services of a psychiatrist may be arranged. (6) The South West Health Service currently employs one full-time and three sessional psychiatrists.
(5) If the mental health call centre assessment is triage levels 1 and 2, indicating that a person has an acute psychiatric episode requiring urgent treatment, where are psychiatrists located who will provide that treatment? (6) How many psychiatrists are currently employed with the South West Health Service? Hon LJILJANNA RAVLICH replied: I thank the member for his question. (1) Negotiations are currently being finalised for the provision of the south west 24-hour telephone service. (2) The total cost of the South West 24 service is part of the current negotiations. It is anticipated that it will be for a 12-month pilot program. (3) Staff at the call centre will be trained mental health professionals in disciplines such as mental health nursing, psychology and social work. All will be required to have experience in the mental health area. (4) The health call centre is located in Leederville, Western Australia. (5) Cases requiring urgent care may be referred to their own general practitioner, to the local health clinic or to the local hospital emergency department, where access to the services of a psychiatrist may be arranged. (6) The South West Health Service currently employs one full-time and three sessional psychiatrists.
(6) How many psychiatrists are currently employed with the South West Health Service? Hon LJILJANNA RAVLICH replied: I thank the member for his question. (1) Negotiations are currently being finalised for the provision of the south west 24-hour telephone service. (2) The total cost of the South West 24 service is part of the current negotiations. It is anticipated that it will be for a 12-month pilot program. (3) Staff at the call centre will be trained mental health professionals in disciplines such as mental health nursing, psychology and social work. All will be required to have experience in the mental health area. (4) The health call centre is located in Leederville, Western Australia. (5) Cases requiring urgent care may be referred to their own general practitioner, to the local health clinic or to the local hospital emergency department, where access to the services of a psychiatrist may be arranged. (6) The South West Health Service currently employs one full-time and three sessional psychiatrists.
Hon LJILJANNA RAVLICH replied: I thank the member for his question. (1) Negotiations are currently being finalised for the provision of the south west 24-hour telephone service. (2) The total cost of the South West 24 service is part of the current negotiations. It is anticipated that it will be for a 12-month pilot program. (3) Staff at the call centre will be trained mental health professionals in disciplines such as mental health nursing, psychology and social work. All will be required to have experience in the mental health area. (4) The health call centre is located in Leederville, Western Australia. (5) Cases requiring urgent care may be referred to their own general practitioner, to the local health clinic or to the local hospital emergency department, where access to the services of a psychiatrist may be arranged. (6) The South West Health Service currently employs one full-time and three sessional psychiatrists.
I thank the member for his question. (1) Negotiations are currently being finalised for the provision of the south west 24-hour telephone service. (2) The total cost of the South West 24 service is part of the current negotiations. It is anticipated that it will be for a 12-month pilot program. (3) Staff at the call centre will be trained mental health professionals in disciplines such as mental health nursing, psychology and social work. All will be required to have experience in the mental health area. (4) The health call centre is located in Leederville, Western Australia. (5) Cases requiring urgent care may be referred to their own general practitioner, to the local health clinic or to the local hospital emergency department, where access to the services of a psychiatrist may be arranged. (6) The South West Health Service currently employs one full-time and three sessional psychiatrists.
(1) Negotiations are currently being finalised for the provision of the south west 24-hour telephone service. (2) The total cost of the South West 24 service is part of the current negotiations. It is anticipated that it will be for a 12-month pilot program. (3) Staff at the call centre will be trained mental health professionals in disciplines such as mental health nursing, psychology and social work. All will be required to have experience in the mental health area. (4) The health call centre is located in Leederville, Western Australia. (5) Cases requiring urgent care may be referred to their own general practitioner, to the local health clinic or to the local hospital emergency department, where access to the services of a psychiatrist may be arranged. (6) The South West Health Service currently employs one full-time and three sessional psychiatrists.
(2) The total cost of the South West 24 service is part of the current negotiations. It is anticipated that it will be for a 12-month pilot program. (3) Staff at the call centre will be trained mental health professionals in disciplines such as mental health nursing, psychology and social work. All will be required to have experience in the mental health area. (4) The health call centre is located in Leederville, Western Australia. (5) Cases requiring urgent care may be referred to their own general practitioner, to the local health clinic or to the local hospital emergency department, where access to the services of a psychiatrist may be arranged. (6) The South West Health Service currently employs one full-time and three sessional psychiatrists.
(3) Staff at the call centre will be trained mental health professionals in disciplines such as mental health nursing, psychology and social work. All will be required to have experience in the mental health area. (4) The health call centre is located in Leederville, Western Australia. (5) Cases requiring urgent care may be referred to their own general practitioner, to the local health clinic or to the local hospital emergency department, where access to the services of a psychiatrist may be arranged. (6) The South West Health Service currently employs one full-time and three sessional psychiatrists.
(4) The health call centre is located in Leederville, Western Australia. (5) Cases requiring urgent care may be referred to their own general practitioner, to the local health clinic or to the local hospital emergency department, where access to the services of a psychiatrist may be arranged. (6) The South West Health Service currently employs one full-time and three sessional psychiatrists.
(5) Cases requiring urgent care may be referred to their own general practitioner, to the local health clinic or to the local hospital emergency department, where access to the services of a psychiatrist may be arranged. (6) The South West Health Service currently employs one full-time and three sessional psychiatrists.
(6) The South West Health Service currently employs one full-time and three sessional psychiatrists.
(1) Has a contract been let to McKesson-Asia Pacific Pty Ltd to establish the South West 24 7x4 triage service for the south west region? (2) If yes, at what cost and of what duration? (3) Will the medical personnel at the call centre for the South West 24 centre be nurses with current registration with the Nurses Board of Western Australia division 1 general or comprehensive; and will qualifications in, or recent experience of, psychiatric nursing be an essential requirement of the nurses operating the mental health call centre? (4) Where will the call centre be located? (5) If the mental health call centre assessment is triage levels 1 and 2, indicating that a person has an acute psychiatric episode requiring urgent treatment, where are psychiatrists located who will provide that treatment? (6) How many psychiatrists are currently employed with the South West Health Service? Hon LJILJANNA RAVLICH replied: I thank the member for his question. (1) Negotiations are currently being finalised for the provision of the south west 24-hour telephone service. (2) The total cost of the South West 24 service is part of the current negotiations. It is anticipated that it will be for a 12-month pilot program. (3) Staff at the call centre will be trained mental health professionals in disciplines such as mental health nursing, psychology and social work. All will be required to have experience in the mental health area. (4) The health call centre is located in Leederville, Western Australia. (5) Cases requiring urgent care may be referred to their own general practitioner, to the local health clinic or to the local hospital emergency department, where access to the services of a psychiatrist may be arranged. (6) The South West Health Service currently employs one full-time and three sessional psychiatrists.
(2) If yes, at what cost and of what duration? (3) Will the medical personnel at the call centre for the South West 24 centre be nurses with current registration with the Nurses Board of Western Australia division 1 general or comprehensive; and will qualifications in, or recent experience of, psychiatric nursing be an essential requirement of the nurses operating the mental health call centre? (4) Where will the call centre be located? (5) If the mental health call centre assessment is triage levels 1 and 2, indicating that a person has an acute psychiatric episode requiring urgent treatment, where are psychiatrists located who will provide that treatment? (6) How many psychiatrists are currently employed with the South West Health Service? Hon LJILJANNA RAVLICH replied: I thank the member for his question. (1) Negotiations are currently being finalised for the provision of the south west 24-hour telephone service. (2) The total cost of the South West 24 service is part of the current negotiations. It is anticipated that it will be for a 12-month pilot program. (3) Staff at the call centre will be trained mental health professionals in disciplines such as mental health nursing, psychology and social work. All will be required to have experience in the mental health area. (4) The health call centre is located in Leederville, Western Australia. (5) Cases requiring urgent care may be referred to their own general practitioner, to the local health clinic or to the local hospital emergency department, where access to the services of a psychiatrist may be arranged. (6) The South West Health Service currently employs one full-time and three sessional psychiatrists.
(3) Will the medical personnel at the call centre for the South West 24 centre be nurses with current registration with the Nurses Board of Western Australia division 1 general or comprehensive; and will qualifications in, or recent experience of, psychiatric nursing be an essential requirement of the nurses operating the mental health call centre? (4) Where will the call centre be located? (5) If the mental health call centre assessment is triage levels 1 and 2, indicating that a person has an acute psychiatric episode requiring urgent treatment, where are psychiatrists located who will provide that treatment? (6) How many psychiatrists are currently employed with the South West Health Service? Hon LJILJANNA RAVLICH replied: I thank the member for his question. (1) Negotiations are currently being finalised for the provision of the south west 24-hour telephone service. (2) The total cost of the South West 24 service is part of the current negotiations. It is anticipated that it will be for a 12-month pilot program. (3) Staff at the call centre will be trained mental health professionals in disciplines such as mental health nursing, psychology and social work. All will be required to have experience in the mental health area. (4) The health call centre is located in Leederville, Western Australia. (5) Cases requiring urgent care may be referred to their own general practitioner, to the local health clinic or to the local hospital emergency department, where access to the services of a psychiatrist may be arranged. (6) The South West Health Service currently employs one full-time and three sessional psychiatrists.
(4) Where will the call centre be located? (5) If the mental health call centre assessment is triage levels 1 and 2, indicating that a person has an acute psychiatric episode requiring urgent treatment, where are psychiatrists located who will provide that treatment? (6) How many psychiatrists are currently employed with the South West Health Service? Hon LJILJANNA RAVLICH replied: I thank the member for his question. (1) Negotiations are currently being finalised for the provision of the south west 24-hour telephone service. (2) The total cost of the South West 24 service is part of the current negotiations. It is anticipated that it will be for a 12-month pilot program. (3) Staff at the call centre will be trained mental health professionals in disciplines such as mental health nursing, psychology and social work. All will be required to have experience in the mental health area. (4) The health call centre is located in Leederville, Western Australia. (5) Cases requiring urgent care may be referred to their own general practitioner, to the local health clinic or to the local hospital emergency department, where access to the services of a psychiatrist may be arranged. (6) The South West Health Service currently employs one full-time and three sessional psychiatrists.
(5) If the mental health call centre assessment is triage levels 1 and 2, indicating that a person has an acute psychiatric episode requiring urgent treatment, where are psychiatrists located who will provide that treatment? (6) How many psychiatrists are currently employed with the South West Health Service? Hon LJILJANNA RAVLICH replied: I thank the member for his question. (1) Negotiations are currently being finalised for the provision of the south west 24-hour telephone service. (2) The total cost of the South West 24 service is part of the current negotiations. It is anticipated that it will be for a 12-month pilot program. (3) Staff at the call centre will be trained mental health professionals in disciplines such as mental health nursing, psychology and social work. All will be required to have experience in the mental health area. (4) The health call centre is located in Leederville, Western Australia. (5) Cases requiring urgent care may be referred to their own general practitioner, to the local health clinic or to the local hospital emergency department, where access to the services of a psychiatrist may be arranged. (6) The South West Health Service currently employs one full-time and three sessional psychiatrists.
(6) How many psychiatrists are currently employed with the South West Health Service? Hon LJILJANNA RAVLICH replied: I thank the member for his question. (1) Negotiations are currently being finalised for the provision of the south west 24-hour telephone service. (2) The total cost of the South West 24 service is part of the current negotiations. It is anticipated that it will be for a 12-month pilot program. (3) Staff at the call centre will be trained mental health professionals in disciplines such as mental health nursing, psychology and social work. All will be required to have experience in the mental health area. (4) The health call centre is located in Leederville, Western Australia. (5) Cases requiring urgent care may be referred to their own general practitioner, to the local health clinic or to the local hospital emergency department, where access to the services of a psychiatrist may be arranged. (6) The South West Health Service currently employs one full-time and three sessional psychiatrists.
Hon LJILJANNA RAVLICH replied: I thank the member for his question. (1) Negotiations are currently being finalised for the provision of the south west 24-hour telephone service. (2) The total cost of the South West 24 service is part of the current negotiations. It is anticipated that it will be for a 12-month pilot program. (3) Staff at the call centre will be trained mental health professionals in disciplines such as mental health nursing, psychology and social work. All will be required to have experience in the mental health area. (4) The health call centre is located in Leederville, Western Australia. (5) Cases requiring urgent care may be referred to their own general practitioner, to the local health clinic or to the local hospital emergency department, where access to the services of a psychiatrist may be arranged. (6) The South West Health Service currently employs one full-time and three sessional psychiatrists.
I thank the member for his question. (1) Negotiations are currently being finalised for the provision of the south west 24-hour telephone service. (2) The total cost of the South West 24 service is part of the current negotiations. It is anticipated that it will be for a 12-month pilot program. (3) Staff at the call centre will be trained mental health professionals in disciplines such as mental health nursing, psychology and social work. All will be required to have experience in the mental health area. (4) The health call centre is located in Leederville, Western Australia. (5) Cases requiring urgent care may be referred to their own general practitioner, to the local health clinic or to the local hospital emergency department, where access to the services of a psychiatrist may be arranged. (6) The South West Health Service currently employs one full-time and three sessional psychiatrists.
(1) Negotiations are currently being finalised for the provision of the south west 24-hour telephone service. (2) The total cost of the South West 24 service is part of the current negotiations. It is anticipated that it will be for a 12-month pilot program. (3) Staff at the call centre will be trained mental health professionals in disciplines such as mental health nursing, psychology and social work. All will be required to have experience in the mental health area. (4) The health call centre is located in Leederville, Western Australia. (5) Cases requiring urgent care may be referred to their own general practitioner, to the local health clinic or to the local hospital emergency department, where access to the services of a psychiatrist may be arranged. (6) The South West Health Service currently employs one full-time and three sessional psychiatrists.
(2) The total cost of the South West 24 service is part of the current negotiations. It is anticipated that it will be for a 12-month pilot program. (3) Staff at the call centre will be trained mental health professionals in disciplines such as mental health nursing, psychology and social work. All will be required to have experience in the mental health area. (4) The health call centre is located in Leederville, Western Australia. (5) Cases requiring urgent care may be referred to their own general practitioner, to the local health clinic or to the local hospital emergency department, where access to the services of a psychiatrist may be arranged. (6) The South West Health Service currently employs one full-time and three sessional psychiatrists.
(3) Staff at the call centre will be trained mental health professionals in disciplines such as mental health nursing, psychology and social work. All will be required to have experience in the mental health area. (4) The health call centre is located in Leederville, Western Australia. (5) Cases requiring urgent care may be referred to their own general practitioner, to the local health clinic or to the local hospital emergency department, where access to the services of a psychiatrist may be arranged. (6) The South West Health Service currently employs one full-time and three sessional psychiatrists.
(4) The health call centre is located in Leederville, Western Australia. (5) Cases requiring urgent care may be referred to their own general practitioner, to the local health clinic or to the local hospital emergency department, where access to the services of a psychiatrist may be arranged. (6) The South West Health Service currently employs one full-time and three sessional psychiatrists.
(5) Cases requiring urgent care may be referred to their own general practitioner, to the local health clinic or to the local hospital emergency department, where access to the services of a psychiatrist may be arranged. (6) The South West Health Service currently employs one full-time and three sessional psychiatrists.
(6) The South West Health Service currently employs one full-time and three sessional psychiatrists.
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