❓ A WA parliamentary question seeks information on the Department of Education and Training's Complaints Management Unit (CMU), including staffing levels, leave, complaint numbers, and resolution status. The Minister provides detailed answers, including specific leave dates for staff.
AnsweredQoN 1070Legislative Council
QuestionView source ↗
DEPARTMENT OF EDUCATION AND TRAINING - COMPLAINTS MANAGEMENT UNIT
(1) What is the total number of staff employed within the complaints management unit of the Department of Education and Training? (2) How many staff employed within the CMU are currently on leave; and, for each staff member, what is the duration of that leave? (3) How many complaints were forwarded to the CMU of the Department of Education and Training in 2004, 2005 and 2006? (4) In reference to (3), how many of these complaints remain unresolved? Hon LJILJANNA RAVLICH
(1) What is the total number of staff employed within the complaints management unit of the Department of Education and Training? (2) How many staff employed within the CMU are currently on leave; and, for each staff member, what is the duration of that leave? (3) How many complaints were forwarded to the CMU of the Department of Education and Training in 2004, 2005 and 2006? (4) In reference to (3), how many of these complaints remain unresolved? Hon LJILJANNA RAVLICH
AnswerView source ↗
I thank the member for some notice of this question. (1) The total number of staff employed is 7.5 full-time equivalents. This is in the process of being expanded to 15 FTEs. (2) Six staff as of 16 November 2006. Four additional staff have been allocated on a temporary basis. The duration of leave is as follows: employee 1, from 3 November 2006, return to be advised, medical certificate in the mail; employee 2, from 30 October 2006 until 20 November 2006; employee 3, from 30 October 2006 until 30 November 2006; employee 4, from 6 November 2006 until 20 November 2006; employee 5, from 13 November 2006 until 17 November 2006; and employee 6, from 10 November 2006 until 27 November 2006. (3) In 2004, there were 365 complaints; in 2005, 337; and in 2006, 218. (4) The number of complaints that remain unresolved is 238.
(2) How many staff employed within the CMU are currently on leave; and, for each staff member, what is the duration of that leave? (3) How many complaints were forwarded to the CMU of the Department of Education and Training in 2004, 2005 and 2006? (4) In reference to (3), how many of these complaints remain unresolved? Hon LJILJANNA RAVLICH replied: I thank the member for some notice of this question. (1) The total number of staff employed is 7.5 full-time equivalents. This is in the process of being expanded to 15 FTEs. (2) Six staff as of 16 November 2006. Four additional staff have been allocated on a temporary basis. The duration of leave is as follows: employee 1, from 3 November 2006, return to be advised, medical certificate in the mail; employee 2, from 30 October 2006 until 20 November 2006; employee 3, from 30 October 2006 until 30 November 2006; employee 4, from 6 November 2006 until 20 November 2006; employee 5, from 13 November 2006 until 17 November 2006; and employee 6, from 10 November 2006 until 27 November 2006. (3) In 2004, there were 365 complaints; in 2005, 337; and in 2006, 218. (4) The number of complaints that remain unresolved is 238.
(3) How many complaints were forwarded to the CMU of the Department of Education and Training in 2004, 2005 and 2006? (4) In reference to (3), how many of these complaints remain unresolved? Hon LJILJANNA RAVLICH replied: I thank the member for some notice of this question. (1) The total number of staff employed is 7.5 full-time equivalents. This is in the process of being expanded to 15 FTEs. (2) Six staff as of 16 November 2006. Four additional staff have been allocated on a temporary basis. The duration of leave is as follows: employee 1, from 3 November 2006, return to be advised, medical certificate in the mail; employee 2, from 30 October 2006 until 20 November 2006; employee 3, from 30 October 2006 until 30 November 2006; employee 4, from 6 November 2006 until 20 November 2006; employee 5, from 13 November 2006 until 17 November 2006; and employee 6, from 10 November 2006 until 27 November 2006. (3) In 2004, there were 365 complaints; in 2005, 337; and in 2006, 218. (4) The number of complaints that remain unresolved is 238.
(4) In reference to (3), how many of these complaints remain unresolved? Hon LJILJANNA RAVLICH replied: I thank the member for some notice of this question. (1) The total number of staff employed is 7.5 full-time equivalents. This is in the process of being expanded to 15 FTEs. (2) Six staff as of 16 November 2006. Four additional staff have been allocated on a temporary basis. The duration of leave is as follows: employee 1, from 3 November 2006, return to be advised, medical certificate in the mail; employee 2, from 30 October 2006 until 20 November 2006; employee 3, from 30 October 2006 until 30 November 2006; employee 4, from 6 November 2006 until 20 November 2006; employee 5, from 13 November 2006 until 17 November 2006; and employee 6, from 10 November 2006 until 27 November 2006. (3) In 2004, there were 365 complaints; in 2005, 337; and in 2006, 218. (4) The number of complaints that remain unresolved is 238.
Hon LJILJANNA RAVLICH replied: I thank the member for some notice of this question. (1) The total number of staff employed is 7.5 full-time equivalents. This is in the process of being expanded to 15 FTEs. (2) Six staff as of 16 November 2006. Four additional staff have been allocated on a temporary basis. The duration of leave is as follows: employee 1, from 3 November 2006, return to be advised, medical certificate in the mail; employee 2, from 30 October 2006 until 20 November 2006; employee 3, from 30 October 2006 until 30 November 2006; employee 4, from 6 November 2006 until 20 November 2006; employee 5, from 13 November 2006 until 17 November 2006; and employee 6, from 10 November 2006 until 27 November 2006. (3) In 2004, there were 365 complaints; in 2005, 337; and in 2006, 218. (4) The number of complaints that remain unresolved is 238.
I thank the member for some notice of this question. (1) The total number of staff employed is 7.5 full-time equivalents. This is in the process of being expanded to 15 FTEs. (2) Six staff as of 16 November 2006. Four additional staff have been allocated on a temporary basis. The duration of leave is as follows: employee 1, from 3 November 2006, return to be advised, medical certificate in the mail; employee 2, from 30 October 2006 until 20 November 2006; employee 3, from 30 October 2006 until 30 November 2006; employee 4, from 6 November 2006 until 20 November 2006; employee 5, from 13 November 2006 until 17 November 2006; and employee 6, from 10 November 2006 until 27 November 2006. (3) In 2004, there were 365 complaints; in 2005, 337; and in 2006, 218. (4) The number of complaints that remain unresolved is 238.
(1) The total number of staff employed is 7.5 full-time equivalents. This is in the process of being expanded to 15 FTEs. (2) Six staff as of 16 November 2006. Four additional staff have been allocated on a temporary basis. The duration of leave is as follows: employee 1, from 3 November 2006, return to be advised, medical certificate in the mail; employee 2, from 30 October 2006 until 20 November 2006; employee 3, from 30 October 2006 until 30 November 2006; employee 4, from 6 November 2006 until 20 November 2006; employee 5, from 13 November 2006 until 17 November 2006; and employee 6, from 10 November 2006 until 27 November 2006. (3) In 2004, there were 365 complaints; in 2005, 337; and in 2006, 218. (4) The number of complaints that remain unresolved is 238.
(2) Six staff as of 16 November 2006. Four additional staff have been allocated on a temporary basis. The duration of leave is as follows: employee 1, from 3 November 2006, return to be advised, medical certificate in the mail; employee 2, from 30 October 2006 until 20 November 2006; employee 3, from 30 October 2006 until 30 November 2006; employee 4, from 6 November 2006 until 20 November 2006; employee 5, from 13 November 2006 until 17 November 2006; and employee 6, from 10 November 2006 until 27 November 2006. (3) In 2004, there were 365 complaints; in 2005, 337; and in 2006, 218. (4) The number of complaints that remain unresolved is 238.
(3) In 2004, there were 365 complaints; in 2005, 337; and in 2006, 218. (4) The number of complaints that remain unresolved is 238.
(4) The number of complaints that remain unresolved is 238.
(2) How many staff employed within the CMU are currently on leave; and, for each staff member, what is the duration of that leave? (3) How many complaints were forwarded to the CMU of the Department of Education and Training in 2004, 2005 and 2006? (4) In reference to (3), how many of these complaints remain unresolved? Hon LJILJANNA RAVLICH replied: I thank the member for some notice of this question. (1) The total number of staff employed is 7.5 full-time equivalents. This is in the process of being expanded to 15 FTEs. (2) Six staff as of 16 November 2006. Four additional staff have been allocated on a temporary basis. The duration of leave is as follows: employee 1, from 3 November 2006, return to be advised, medical certificate in the mail; employee 2, from 30 October 2006 until 20 November 2006; employee 3, from 30 October 2006 until 30 November 2006; employee 4, from 6 November 2006 until 20 November 2006; employee 5, from 13 November 2006 until 17 November 2006; and employee 6, from 10 November 2006 until 27 November 2006. (3) In 2004, there were 365 complaints; in 2005, 337; and in 2006, 218. (4) The number of complaints that remain unresolved is 238.
(3) How many complaints were forwarded to the CMU of the Department of Education and Training in 2004, 2005 and 2006? (4) In reference to (3), how many of these complaints remain unresolved? Hon LJILJANNA RAVLICH replied: I thank the member for some notice of this question. (1) The total number of staff employed is 7.5 full-time equivalents. This is in the process of being expanded to 15 FTEs. (2) Six staff as of 16 November 2006. Four additional staff have been allocated on a temporary basis. The duration of leave is as follows: employee 1, from 3 November 2006, return to be advised, medical certificate in the mail; employee 2, from 30 October 2006 until 20 November 2006; employee 3, from 30 October 2006 until 30 November 2006; employee 4, from 6 November 2006 until 20 November 2006; employee 5, from 13 November 2006 until 17 November 2006; and employee 6, from 10 November 2006 until 27 November 2006. (3) In 2004, there were 365 complaints; in 2005, 337; and in 2006, 218. (4) The number of complaints that remain unresolved is 238.
(4) In reference to (3), how many of these complaints remain unresolved? Hon LJILJANNA RAVLICH replied: I thank the member for some notice of this question. (1) The total number of staff employed is 7.5 full-time equivalents. This is in the process of being expanded to 15 FTEs. (2) Six staff as of 16 November 2006. Four additional staff have been allocated on a temporary basis. The duration of leave is as follows: employee 1, from 3 November 2006, return to be advised, medical certificate in the mail; employee 2, from 30 October 2006 until 20 November 2006; employee 3, from 30 October 2006 until 30 November 2006; employee 4, from 6 November 2006 until 20 November 2006; employee 5, from 13 November 2006 until 17 November 2006; and employee 6, from 10 November 2006 until 27 November 2006. (3) In 2004, there were 365 complaints; in 2005, 337; and in 2006, 218. (4) The number of complaints that remain unresolved is 238.
Hon LJILJANNA RAVLICH replied: I thank the member for some notice of this question. (1) The total number of staff employed is 7.5 full-time equivalents. This is in the process of being expanded to 15 FTEs. (2) Six staff as of 16 November 2006. Four additional staff have been allocated on a temporary basis. The duration of leave is as follows: employee 1, from 3 November 2006, return to be advised, medical certificate in the mail; employee 2, from 30 October 2006 until 20 November 2006; employee 3, from 30 October 2006 until 30 November 2006; employee 4, from 6 November 2006 until 20 November 2006; employee 5, from 13 November 2006 until 17 November 2006; and employee 6, from 10 November 2006 until 27 November 2006. (3) In 2004, there were 365 complaints; in 2005, 337; and in 2006, 218. (4) The number of complaints that remain unresolved is 238.
I thank the member for some notice of this question. (1) The total number of staff employed is 7.5 full-time equivalents. This is in the process of being expanded to 15 FTEs. (2) Six staff as of 16 November 2006. Four additional staff have been allocated on a temporary basis. The duration of leave is as follows: employee 1, from 3 November 2006, return to be advised, medical certificate in the mail; employee 2, from 30 October 2006 until 20 November 2006; employee 3, from 30 October 2006 until 30 November 2006; employee 4, from 6 November 2006 until 20 November 2006; employee 5, from 13 November 2006 until 17 November 2006; and employee 6, from 10 November 2006 until 27 November 2006. (3) In 2004, there were 365 complaints; in 2005, 337; and in 2006, 218. (4) The number of complaints that remain unresolved is 238.
(1) The total number of staff employed is 7.5 full-time equivalents. This is in the process of being expanded to 15 FTEs. (2) Six staff as of 16 November 2006. Four additional staff have been allocated on a temporary basis. The duration of leave is as follows: employee 1, from 3 November 2006, return to be advised, medical certificate in the mail; employee 2, from 30 October 2006 until 20 November 2006; employee 3, from 30 October 2006 until 30 November 2006; employee 4, from 6 November 2006 until 20 November 2006; employee 5, from 13 November 2006 until 17 November 2006; and employee 6, from 10 November 2006 until 27 November 2006. (3) In 2004, there were 365 complaints; in 2005, 337; and in 2006, 218. (4) The number of complaints that remain unresolved is 238.
(2) Six staff as of 16 November 2006. Four additional staff have been allocated on a temporary basis. The duration of leave is as follows: employee 1, from 3 November 2006, return to be advised, medical certificate in the mail; employee 2, from 30 October 2006 until 20 November 2006; employee 3, from 30 October 2006 until 30 November 2006; employee 4, from 6 November 2006 until 20 November 2006; employee 5, from 13 November 2006 until 17 November 2006; and employee 6, from 10 November 2006 until 27 November 2006. (3) In 2004, there were 365 complaints; in 2005, 337; and in 2006, 218. (4) The number of complaints that remain unresolved is 238.
(3) In 2004, there were 365 complaints; in 2005, 337; and in 2006, 218. (4) The number of complaints that remain unresolved is 238.
(4) The number of complaints that remain unresolved is 238.
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