❓ Hon Helen Morton asks the Premier about support for the Ombudsman's redress guidelines, specifically principles 4 and 5. Hon Kim Chance, on behalf of the Premier, expresses support for the guidelines and encourages agencies to consider them.
AnsweredQoN 133Legislative Council
QuestionView source ↗
OMBUDSMAN’S REDRESS GUIDELINES
(1) Does the Premier support the guidelines put out by the Ombudsman in September 2006 titled “The Ombudsman’s redress guidelines”? (2) In particular, does the Premier agree with principle 4, which requires agencies to ensure that decisions are not based entirely on legal grounds; there is equality of treatment; resources of large and powerful agencies are not used to disadvantage complainants; and redress is proportional to the detriment suffered? (3) Under principle 5, does the Premier agree that when a person suffers a detriment wholly or partly as a result of the inappropriate action of an agency, that person should be restored to his or her original position, or a fair and reasonable alternative if this is not possible? Hon KIM CHANCE
(1) Does the Premier support the guidelines put out by the Ombudsman in September 2006 titled “The Ombudsman’s redress guidelines”? (2) In particular, does the Premier agree with principle 4, which requires agencies to ensure that decisions are not based entirely on legal grounds; there is equality of treatment; resources of large and powerful agencies are not used to disadvantage complainants; and redress is proportional to the detriment suffered? (3) Under principle 5, does the Premier agree that when a person suffers a detriment wholly or partly as a result of the inappropriate action of an agency, that person should be restored to his or her original position, or a fair and reasonable alternative if this is not possible? Hon KIM CHANCE
AnswerView source ↗
I thank Hon Helen Morton for providing some notice of the question. I am advised as follows - (1)-(3) The redress guidelines have been developed by the Ombudsman to support and provide guidance to public sector agencies in dealing with complaints from the public. The intent of the guidelines is supported. I encourage agencies to take them into account in dealing with complaints from the community about service delivery.
(2) In particular, does the Premier agree with principle 4, which requires agencies to ensure that decisions are not based entirely on legal grounds; there is equality of treatment; resources of large and powerful agencies are not used to disadvantage complainants; and redress is proportional to the detriment suffered? (3) Under principle 5, does the Premier agree that when a person suffers a detriment wholly or partly as a result of the inappropriate action of an agency, that person should be restored to his or her original position, or a fair and reasonable alternative if this is not possible? Hon KIM CHANCE replied: I thank Hon Helen Morton for providing some notice of the question. I am advised as follows - (1)-(3) The redress guidelines have been developed by the Ombudsman to support and provide guidance to public sector agencies in dealing with complaints from the public. The intent of the guidelines is supported. I encourage agencies to take them into account in dealing with complaints from the community about service delivery.
(3) Under principle 5, does the Premier agree that when a person suffers a detriment wholly or partly as a result of the inappropriate action of an agency, that person should be restored to his or her original position, or a fair and reasonable alternative if this is not possible? Hon KIM CHANCE replied: I thank Hon Helen Morton for providing some notice of the question. I am advised as follows - (1)-(3) The redress guidelines have been developed by the Ombudsman to support and provide guidance to public sector agencies in dealing with complaints from the public. The intent of the guidelines is supported. I encourage agencies to take them into account in dealing with complaints from the community about service delivery.
Hon KIM CHANCE replied: I thank Hon Helen Morton for providing some notice of the question. I am advised as follows - (1)-(3) The redress guidelines have been developed by the Ombudsman to support and provide guidance to public sector agencies in dealing with complaints from the public. The intent of the guidelines is supported. I encourage agencies to take them into account in dealing with complaints from the community about service delivery.
I thank Hon Helen Morton for providing some notice of the question. I am advised as follows - (1)-(3) The redress guidelines have been developed by the Ombudsman to support and provide guidance to public sector agencies in dealing with complaints from the public. The intent of the guidelines is supported. I encourage agencies to take them into account in dealing with complaints from the community about service delivery.
(1)-(3) The redress guidelines have been developed by the Ombudsman to support and provide guidance to public sector agencies in dealing with complaints from the public. The intent of the guidelines is supported. I encourage agencies to take them into account in dealing with complaints from the community about service delivery.
(2) In particular, does the Premier agree with principle 4, which requires agencies to ensure that decisions are not based entirely on legal grounds; there is equality of treatment; resources of large and powerful agencies are not used to disadvantage complainants; and redress is proportional to the detriment suffered? (3) Under principle 5, does the Premier agree that when a person suffers a detriment wholly or partly as a result of the inappropriate action of an agency, that person should be restored to his or her original position, or a fair and reasonable alternative if this is not possible? Hon KIM CHANCE replied: I thank Hon Helen Morton for providing some notice of the question. I am advised as follows - (1)-(3) The redress guidelines have been developed by the Ombudsman to support and provide guidance to public sector agencies in dealing with complaints from the public. The intent of the guidelines is supported. I encourage agencies to take them into account in dealing with complaints from the community about service delivery.
(3) Under principle 5, does the Premier agree that when a person suffers a detriment wholly or partly as a result of the inappropriate action of an agency, that person should be restored to his or her original position, or a fair and reasonable alternative if this is not possible? Hon KIM CHANCE replied: I thank Hon Helen Morton for providing some notice of the question. I am advised as follows - (1)-(3) The redress guidelines have been developed by the Ombudsman to support and provide guidance to public sector agencies in dealing with complaints from the public. The intent of the guidelines is supported. I encourage agencies to take them into account in dealing with complaints from the community about service delivery.
Hon KIM CHANCE replied: I thank Hon Helen Morton for providing some notice of the question. I am advised as follows - (1)-(3) The redress guidelines have been developed by the Ombudsman to support and provide guidance to public sector agencies in dealing with complaints from the public. The intent of the guidelines is supported. I encourage agencies to take them into account in dealing with complaints from the community about service delivery.
I thank Hon Helen Morton for providing some notice of the question. I am advised as follows - (1)-(3) The redress guidelines have been developed by the Ombudsman to support and provide guidance to public sector agencies in dealing with complaints from the public. The intent of the guidelines is supported. I encourage agencies to take them into account in dealing with complaints from the community about service delivery.
(1)-(3) The redress guidelines have been developed by the Ombudsman to support and provide guidance to public sector agencies in dealing with complaints from the public. The intent of the guidelines is supported. I encourage agencies to take them into account in dealing with complaints from the community about service delivery.
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