❓ Hon Sue Ellery raises concerns about the low assessment scores of Population Health and Ambulatory Care and Bentley Health Service regarding carer inclusion. Hon Helen Morton commits to significant improvement in the next report, outlining strategies already in place.
AnsweredQoN 143Legislative Council
QuestionView source ↗
“CARERS ADVISORY COUNCIL REPORT TO PARLIAMENT 2010”
Noting that the “Carers Advisory Council Report to Parliament 2010” reported that Population Health and Ambulatory Care scored itself the lowest possible assessment level in the areas of staff awareness, policy and planning and service delivery in respect of inclusion of carers; and Bentley Health Service scored itself the lowest possible assessment level in the area of staff awareness in respect of inclusion of carers; will the minister commit that next year’s report will see a significant improvement in the way these two areas of the Department of Health include carers? Hon HELEN MORTON
Noting that the “Carers Advisory Council Report to Parliament 2010” reported that Population Health and Ambulatory Care scored itself the lowest possible assessment level in the areas of staff awareness, policy and planning and service delivery in respect of inclusion of carers; and Bentley Health Service scored itself the lowest possible assessment level in the area of staff awareness in respect of inclusion of carers; will the minister commit that next year’s report will see a significant improvement in the way these two areas of the Department of Health include carers? Hon HELEN MORTON
AnswerView source ↗
I thank the honourable member for some notice of the question. The simple answer is yes. The North Metropolitan Area Health Service’s Population Health and Ambulatory Care service has already commenced the implementation of a strategy to improve compliance in this area. Improved client, carer and community engagement is a key objective within the current Population Health and Ambulatory Care safety and quality operational plan for 2010–11 and forms the foundation for additional work as part of the 2011–12 operational plan. In addition, the North Metropolitan Area Health Service’s Population Health and Ambulatory Care service is overseeing the implementation of a strategy relating to a client–carer and community engagement framework across the North Metropolitan Area Health Service as part of the area’s safety, quality and performance priorities for 2010–11, and is adopting the strategy in accordance with this framework. In relation to staff awareness, education on carers and the Carers Recognition Act 2004 was included in the Bentley Health Service staff development calendar for 2010. Bentley Health Service staff receive information about carers at their orientation from a member of their community advisory committee. This Bentley Health Service community advisory committee carer member participates on Bentley Health Service’s peak quality and risk management committee, equity and diversity committee and the disability committee. Bentley Health Service community advisory committee members also conduct telephone feedback surveys.
Hon HELEN MORTON replied: I thank the honourable member for some notice of the question. The simple answer is yes. The North Metropolitan Area Health Service’s Population Health and Ambulatory Care service has already commenced the implementation of a strategy to improve compliance in this area. Improved client, carer and community engagement is a key objective within the current Population Health and Ambulatory Care safety and quality operational plan for 2010–11 and forms the foundation for additional work as part of the 2011–12 operational plan. In addition, the North Metropolitan Area Health Service’s Population Health and Ambulatory Care service is overseeing the implementation of a strategy relating to a client–carer and community engagement framework across the North Metropolitan Area Health Service as part of the area’s safety, quality and performance priorities for 2010–11, and is adopting the strategy in accordance with this framework. In relation to staff awareness, education on carers and the Carers Recognition Act 2004 was included in the Bentley Health Service staff development calendar for 2010. Bentley Health Service staff receive information about carers at their orientation from a member of their community advisory committee. This Bentley Health Service community advisory committee carer member participates on Bentley Health Service’s peak quality and risk management committee, equity and diversity committee and the disability committee. Bentley Health Service community advisory committee members also conduct telephone feedback surveys.
I thank the honourable member for some notice of the question. The simple answer is yes. The North Metropolitan Area Health Service’s Population Health and Ambulatory Care service has already commenced the implementation of a strategy to improve compliance in this area. Improved client, carer and community engagement is a key objective within the current Population Health and Ambulatory Care safety and quality operational plan for 2010–11 and forms the foundation for additional work as part of the 2011–12 operational plan. In addition, the North Metropolitan Area Health Service’s Population Health and Ambulatory Care service is overseeing the implementation of a strategy relating to a client–carer and community engagement framework across the North Metropolitan Area Health Service as part of the area’s safety, quality and performance priorities for 2010–11, and is adopting the strategy in accordance with this framework. In relation to staff awareness, education on carers and the Carers Recognition Act 2004 was included in the Bentley Health Service staff development calendar for 2010. Bentley Health Service staff receive information about carers at their orientation from a member of their community advisory committee. This Bentley Health Service community advisory committee carer member participates on Bentley Health Service’s peak quality and risk management committee, equity and diversity committee and the disability committee. Bentley Health Service community advisory committee members also conduct telephone feedback surveys.
The simple answer is yes. The North Metropolitan Area Health Service’s Population Health and Ambulatory Care service has already commenced the implementation of a strategy to improve compliance in this area. Improved client, carer and community engagement is a key objective within the current Population Health and Ambulatory Care safety and quality operational plan for 2010–11 and forms the foundation for additional work as part of the 2011–12 operational plan. In addition, the North Metropolitan Area Health Service’s Population Health and Ambulatory Care service is overseeing the implementation of a strategy relating to a client–carer and community engagement framework across the North Metropolitan Area Health Service as part of the area’s safety, quality and performance priorities for 2010–11, and is adopting the strategy in accordance with this framework. In relation to staff awareness, education on carers and the Carers Recognition Act 2004 was included in the Bentley Health Service staff development calendar for 2010. Bentley Health Service staff receive information about carers at their orientation from a member of their community advisory committee. This Bentley Health Service community advisory committee carer member participates on Bentley Health Service’s peak quality and risk management committee, equity and diversity committee and the disability committee. Bentley Health Service community advisory committee members also conduct telephone feedback surveys.
In relation to staff awareness, education on carers and the Carers Recognition Act 2004 was included in the Bentley Health Service staff development calendar for 2010. Bentley Health Service staff receive information about carers at their orientation from a member of their community advisory committee. This Bentley Health Service community advisory committee carer member participates on Bentley Health Service’s peak quality and risk management committee, equity and diversity committee and the disability committee. Bentley Health Service community advisory committee members also conduct telephone feedback surveys.
Hon HELEN MORTON replied: I thank the honourable member for some notice of the question. The simple answer is yes. The North Metropolitan Area Health Service’s Population Health and Ambulatory Care service has already commenced the implementation of a strategy to improve compliance in this area. Improved client, carer and community engagement is a key objective within the current Population Health and Ambulatory Care safety and quality operational plan for 2010–11 and forms the foundation for additional work as part of the 2011–12 operational plan. In addition, the North Metropolitan Area Health Service’s Population Health and Ambulatory Care service is overseeing the implementation of a strategy relating to a client–carer and community engagement framework across the North Metropolitan Area Health Service as part of the area’s safety, quality and performance priorities for 2010–11, and is adopting the strategy in accordance with this framework. In relation to staff awareness, education on carers and the Carers Recognition Act 2004 was included in the Bentley Health Service staff development calendar for 2010. Bentley Health Service staff receive information about carers at their orientation from a member of their community advisory committee. This Bentley Health Service community advisory committee carer member participates on Bentley Health Service’s peak quality and risk management committee, equity and diversity committee and the disability committee. Bentley Health Service community advisory committee members also conduct telephone feedback surveys.
I thank the honourable member for some notice of the question. The simple answer is yes. The North Metropolitan Area Health Service’s Population Health and Ambulatory Care service has already commenced the implementation of a strategy to improve compliance in this area. Improved client, carer and community engagement is a key objective within the current Population Health and Ambulatory Care safety and quality operational plan for 2010–11 and forms the foundation for additional work as part of the 2011–12 operational plan. In addition, the North Metropolitan Area Health Service’s Population Health and Ambulatory Care service is overseeing the implementation of a strategy relating to a client–carer and community engagement framework across the North Metropolitan Area Health Service as part of the area’s safety, quality and performance priorities for 2010–11, and is adopting the strategy in accordance with this framework. In relation to staff awareness, education on carers and the Carers Recognition Act 2004 was included in the Bentley Health Service staff development calendar for 2010. Bentley Health Service staff receive information about carers at their orientation from a member of their community advisory committee. This Bentley Health Service community advisory committee carer member participates on Bentley Health Service’s peak quality and risk management committee, equity and diversity committee and the disability committee. Bentley Health Service community advisory committee members also conduct telephone feedback surveys.
The simple answer is yes. The North Metropolitan Area Health Service’s Population Health and Ambulatory Care service has already commenced the implementation of a strategy to improve compliance in this area. Improved client, carer and community engagement is a key objective within the current Population Health and Ambulatory Care safety and quality operational plan for 2010–11 and forms the foundation for additional work as part of the 2011–12 operational plan. In addition, the North Metropolitan Area Health Service’s Population Health and Ambulatory Care service is overseeing the implementation of a strategy relating to a client–carer and community engagement framework across the North Metropolitan Area Health Service as part of the area’s safety, quality and performance priorities for 2010–11, and is adopting the strategy in accordance with this framework. In relation to staff awareness, education on carers and the Carers Recognition Act 2004 was included in the Bentley Health Service staff development calendar for 2010. Bentley Health Service staff receive information about carers at their orientation from a member of their community advisory committee. This Bentley Health Service community advisory committee carer member participates on Bentley Health Service’s peak quality and risk management committee, equity and diversity committee and the disability committee. Bentley Health Service community advisory committee members also conduct telephone feedback surveys.
In relation to staff awareness, education on carers and the Carers Recognition Act 2004 was included in the Bentley Health Service staff development calendar for 2010. Bentley Health Service staff receive information about carers at their orientation from a member of their community advisory committee. This Bentley Health Service community advisory committee carer member participates on Bentley Health Service’s peak quality and risk management committee, equity and diversity committee and the disability committee. Bentley Health Service community advisory committee members also conduct telephone feedback surveys.
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