❓ A parliamentary question regarding the Department of Housing's process for investigating anti-social behaviour complaints, specifically focusing on complainant contact, evidence consideration, and appeals processes. The Department provides brief affirmative answers and outlines procedures.
AnsweredQoN 8810Legislative Assembly
QuestionView source ↗
I refer to the Department of Housing's investigation process for anti-social behaviour (ASB) complaints, and I ask:
(a) is there a requirement for investigators to speak to the complainant to verify their complaint;
(b) does the Department give consideration to security footage of ASB incidents provided by neighbours personal security cameras;
(c) if not, why not;
(d) should a complainant expect to be contacted in relation to any ASB complaint they lodge, and if so, within what timeframe;
(e) what is the appeals process/complaints procedure if a neighbour feels that an ASB complaint has not been investigated fully or all evidence taken into consideration?
(a) is there a requirement for investigators to speak to the complainant to verify their complaint;
(b) does the Department give consideration to security footage of ASB incidents provided by neighbours personal security cameras;
(c) if not, why not;
(d) should a complainant expect to be contacted in relation to any ASB complaint they lodge, and if so, within what timeframe;
(e) what is the appeals process/complaints procedure if a neighbour feels that an ASB complaint has not been investigated fully or all evidence taken into consideration?
AnswerView source ↗
Answered
6 November 2012
Responded by
Minister for Housing
Response time
40 days
The Department of Housing advises:
(a) Yes
(b) Yes
(c) Not applicable
(d) The Department aims to contact complainants within two working days.
(e) Complainants can lodge a complaint through the Department's Customer Feedback service: details available on the Department's website (www.housing.wa.gov.au).
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
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(a) Yes
(b) Yes
(c) Not applicable
(d) The Department aims to contact complainants within two working days.
(e) Complainants can lodge a complaint through the Department's Customer Feedback service: details available on the Department's website (www.housing.wa.gov.au).
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
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