❓ A parliamentary question seeks data on 131 444 police call statistics from 2013-2018. The response provides limited data from 2015 onwards due to a system upgrade that archived earlier data, making retrieval complex.
AnsweredQoN 3637Legislative Assembly
QuestionView source ↗
Regarding telephone calls
made to 131 444 for Police assistance or attendance, for each of the years
2013-2017, and as at 1 July 2018, what was the number of: (a) Calls; (b) Calls answered; (c) Calls abandoned; and (d) Calls answered within 20 seconds?
made to 131 444 for Police assistance or attendance, for each of the years
2013-2017, and as at 1 July 2018, what was the number of: (a) Calls; (b) Calls answered; (c) Calls abandoned; and (d) Calls answered within 20 seconds?
AnswerView source ↗
Answered
10 October 2018
Responded by
Minister for Police; Road Safety
Response time
13 days
The Western Australian Police Force advise the following:
(a) - (d)
2015
2016
2017
As at 1 July 2018
Calls 1
718233
701102
670008
372945
Calls Answered 1
715712
698638
667274
371738
Calls Abandoned 1
2521
2464
2734
1207
Calls Answered within 20 seconds 1
244117 2
453195
447124
218716
1 Telstra’s reporting service used to provide call statistics for four years which includes the current year. An upgrade to the application in June 2015 resulted in all pre-existing data being archived. The archive data can be retrieved, however, may take some time due to the complexity of reinstating the data.
2 Available data date range is limited to 1 July to 31 December 2015.
(a) - (d)
2015
2016
2017
As at 1 July 2018
Calls 1
718233
701102
670008
372945
Calls Answered 1
715712
698638
667274
371738
Calls Abandoned 1
2521
2464
2734
1207
Calls Answered within 20 seconds 1
244117 2
453195
447124
218716
1 Telstra’s reporting service used to provide call statistics for four years which includes the current year. An upgrade to the application in June 2015 resulted in all pre-existing data being archived. The archive data can be retrieved, however, may take some time due to the complexity of reinstating the data.
2 Available data date range is limited to 1 July to 31 December 2015.
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