❓ WA Parliamentary Question on Notice regarding the performance of head contractors in delivering Homeswest housing maintenance services, focusing on key performance indicators (KPIs) related to timeliness across various regions and work types (emergency, priority, routine, major works, vacant premises, invoices, and quality assurance reports).
AnsweredQoN 8799Legislative Assembly
QuestionView source ↗
With reference to the key performance indicators (KPI) under the head contractor model of Homeswest housing maintenance for jobs to be completed within required time frames and ask:
(a) what was the KPI for emergency work by region in 2011–2012;
(b) what is the KPI for emergency work by region for the current financial year as at 31 August 2012;
(c) what was the KPI for priority work by region in 2011–2012;
(d) what is the current KPI for priority work by region for the current financial year as at 31 August 2012;
(e) what was the KPI for routine work by region in 2011–2012;
(f) what is the KPI for routine work by region for the current financial year as at 31 August 2012;
(g) in addition to KPI measurements against emergency, priority and routine work, what other KPIs are used to measure the performance of the head contractors in delivering Homeswest housing maintenance services, and how have the head contractors performed against each of these KPIs;
(h) what was the total compliance across all KPI areas by region in 2011–2012;
(i) what is the total compliance across all KPI areas by region as at 31 August 2012; and
(j) have there been any changes to the way in which any of these KPIs are measured, and if yes, what changes?
(a) what was the KPI for emergency work by region in 2011–2012;
(b) what is the KPI for emergency work by region for the current financial year as at 31 August 2012;
(c) what was the KPI for priority work by region in 2011–2012;
(d) what is the current KPI for priority work by region for the current financial year as at 31 August 2012;
(e) what was the KPI for routine work by region in 2011–2012;
(f) what is the KPI for routine work by region for the current financial year as at 31 August 2012;
(g) in addition to KPI measurements against emergency, priority and routine work, what other KPIs are used to measure the performance of the head contractors in delivering Homeswest housing maintenance services, and how have the head contractors performed against each of these KPIs;
(h) what was the total compliance across all KPI areas by region in 2011–2012;
(i) what is the total compliance across all KPI areas by region as at 31 August 2012; and
(j) have there been any changes to the way in which any of these KPIs are measured, and if yes, what changes?
AnswerView source ↗
Answered
6 November 2012
Responded by
Minister for Housing
Response time
41 days
The Department of Housing advises:
(a)-(b) Metro North 3 hours
Metro South 3 hours
Metro South East 3 hours
South West 4 hours
Goldfields 4 hours
Southern 4 hours
Midwest/Gascoyne 4 hours
Pilbara 4 hours
East Kimberley 4 hours
West Kimberley 4 hours
Wheatbelt 4 hours
(c)-(d) All regions: 48 hours
(e)-(f) All regions: 14 calendar days.
(g) Head Contractors performance is measured against the following KPIs-
- Timeliness in completion of major works
- Timeliness of completion of vacant premises
- Timeliness of submission of invoices
- Timeliness of submission of quality assurance reports.
(h) The total compliance across all KPI areas by Region in 2011-2012 was:
Timeliness in completion of emergency works
Goldfields 67%
Kimberley 72%
Metro Fremantle 66%
Metro North 66%
Metro South East 62%
Mid West/Gascoyne 68%
Pilbara 55%
Southern 69%
Southwest 87%
Wheatbelt 73%
Timeliness in completion of priority works
Goldfields 42%
Kimberley 52%
Metro Fremantle 52%
Metro North 58%
Metro South East 45%
Mid West/Gascoyne 58%
Pilbara 39%
Southern 62%
Southwest 64%
Wheatbelt 52%
Timeliness in completion of routine works
Goldfields 66%
Kimberley 71%
Metro Fremantle 73%
Metro North 74%
Metro South East 66%
Mid West/Gascoyne 71%
Pilbara 68%
Southern 64%
Southwest 71%
Wheatbelt 59%
Timeliness in completion of major works
Goldfields 54%
Kimberley 78%
Metro Fremantle 81%
Metro North 81%
Metro South East 75%
Mid West/Gascoyne 59%
Pilbara 76%
Southern 34%
Southwest 58%
Wheatbelt 48%
Timeliness in completion of vacant premises
Goldfields 68%
Kimberley 73%
Metro Fremantle 84%
Metro North 68%
Metro South East 60%
Mid West/Gascoyne 78%
Pilbara 70%
Southern 68%
Southwest 80%
Wheatbelt 72%
Timeliness of submission of invoices
Goldfields 58%
Kimberley 61%
Metro Fremantle 87%
Metro North 91%
Metro South East 87%
Mid West/Gascoyne 80%
Pilbara 62%
Southern 85%
Southwest 79%
Wheatbelt 55%
Timeliness of submission of quality assurance reports
Reports issued for this period have been returned in the required timeframe.
(i) The total compliance across all KPI areas for the month of August 2012 was-
Timeliness in completion of emergency works
East Kimberley 68%
Goldfields 78%
Metro Fremantle 70%
Metro North 63%
Metro South East 66%
Mid West/Gascoyne 75%
Pilbara 66%
Southern 65%
Southwest 94%
West Kimberley 85%
Wheatbelt 85%
Timeliness in completion of priority works
East Kimberley 65%
Goldfields 51%
Metro Fremantle 63%
Metro North 61%
Metro South East 59%
Mid West/Gascoyne 67%
Pilbara 33%
Southern 70%
South West 73%
West Kimberley 57%
Wheatbelt 58%
Timeliness in completion of routine works
East Kimberley 85%
Goldfields 69%
Metro Fremantle 85%
Metro North 82%
Metro South East 85%
Mid West/Gascoyne 77%
Pilbara 68%
Southern 65%
South West 68%
West Kimberley 78%
Wheatbelt 62%
Timeliness in completion of major works
East Kimberley 100%
Goldfields 43%
Metro Fremantle 94%
Metro North 64%
Metro South East 78%
Mid West/Gascoyne 60%
Pilbara 100%
Southern 43%
South West 62%
West Kimberley 100%
Wheatbelt 52%
Timeliness in completion of vacant premises
East Kimberley 87%
Goldfields 70%
Metro Fremantle 95%
Metro North 70%
Metro South East 73%
Mid West/Gascoyne 82%
Pilbara 60%
Southern 77%
South West 86%
West Kimberley 81%
Wheatbelt 74%
Timeliness of submission of invoices
East Kimberley 84%
Goldfields 71%
Metro Fremantle 87%
Metro North 88%
Metro South East 88%
Mid West/Gascoyne 77%
Pilbara 44%
Southern 84%
South West 77%
West Kimberley 81%
Wheatbelt 65%
Timeliness of submission of quality assurance reports
Reports for this period are currently being sent to the head contractors for assessment.
(j)
No.
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(a)-(b) Metro North 3 hours
Metro South 3 hours
Metro South East 3 hours
South West 4 hours
Goldfields 4 hours
Southern 4 hours
Midwest/Gascoyne 4 hours
Pilbara 4 hours
East Kimberley 4 hours
West Kimberley 4 hours
Wheatbelt 4 hours
(c)-(d) All regions: 48 hours
(e)-(f) All regions: 14 calendar days.
(g) Head Contractors performance is measured against the following KPIs-
- Timeliness in completion of major works
- Timeliness of completion of vacant premises
- Timeliness of submission of invoices
- Timeliness of submission of quality assurance reports.
(h) The total compliance across all KPI areas by Region in 2011-2012 was:
Timeliness in completion of emergency works
Goldfields 67%
Kimberley 72%
Metro Fremantle 66%
Metro North 66%
Metro South East 62%
Mid West/Gascoyne 68%
Pilbara 55%
Southern 69%
Southwest 87%
Wheatbelt 73%
Timeliness in completion of priority works
Goldfields 42%
Kimberley 52%
Metro Fremantle 52%
Metro North 58%
Metro South East 45%
Mid West/Gascoyne 58%
Pilbara 39%
Southern 62%
Southwest 64%
Wheatbelt 52%
Timeliness in completion of routine works
Goldfields 66%
Kimberley 71%
Metro Fremantle 73%
Metro North 74%
Metro South East 66%
Mid West/Gascoyne 71%
Pilbara 68%
Southern 64%
Southwest 71%
Wheatbelt 59%
Timeliness in completion of major works
Goldfields 54%
Kimberley 78%
Metro Fremantle 81%
Metro North 81%
Metro South East 75%
Mid West/Gascoyne 59%
Pilbara 76%
Southern 34%
Southwest 58%
Wheatbelt 48%
Timeliness in completion of vacant premises
Goldfields 68%
Kimberley 73%
Metro Fremantle 84%
Metro North 68%
Metro South East 60%
Mid West/Gascoyne 78%
Pilbara 70%
Southern 68%
Southwest 80%
Wheatbelt 72%
Timeliness of submission of invoices
Goldfields 58%
Kimberley 61%
Metro Fremantle 87%
Metro North 91%
Metro South East 87%
Mid West/Gascoyne 80%
Pilbara 62%
Southern 85%
Southwest 79%
Wheatbelt 55%
Timeliness of submission of quality assurance reports
Reports issued for this period have been returned in the required timeframe.
(i) The total compliance across all KPI areas for the month of August 2012 was-
Timeliness in completion of emergency works
East Kimberley 68%
Goldfields 78%
Metro Fremantle 70%
Metro North 63%
Metro South East 66%
Mid West/Gascoyne 75%
Pilbara 66%
Southern 65%
Southwest 94%
West Kimberley 85%
Wheatbelt 85%
Timeliness in completion of priority works
East Kimberley 65%
Goldfields 51%
Metro Fremantle 63%
Metro North 61%
Metro South East 59%
Mid West/Gascoyne 67%
Pilbara 33%
Southern 70%
South West 73%
West Kimberley 57%
Wheatbelt 58%
Timeliness in completion of routine works
East Kimberley 85%
Goldfields 69%
Metro Fremantle 85%
Metro North 82%
Metro South East 85%
Mid West/Gascoyne 77%
Pilbara 68%
Southern 65%
South West 68%
West Kimberley 78%
Wheatbelt 62%
Timeliness in completion of major works
East Kimberley 100%
Goldfields 43%
Metro Fremantle 94%
Metro North 64%
Metro South East 78%
Mid West/Gascoyne 60%
Pilbara 100%
Southern 43%
South West 62%
West Kimberley 100%
Wheatbelt 52%
Timeliness in completion of vacant premises
East Kimberley 87%
Goldfields 70%
Metro Fremantle 95%
Metro North 70%
Metro South East 73%
Mid West/Gascoyne 82%
Pilbara 60%
Southern 77%
South West 86%
West Kimberley 81%
Wheatbelt 74%
Timeliness of submission of invoices
East Kimberley 84%
Goldfields 71%
Metro Fremantle 87%
Metro North 88%
Metro South East 88%
Mid West/Gascoyne 77%
Pilbara 44%
Southern 84%
South West 77%
West Kimberley 81%
Wheatbelt 65%
Timeliness of submission of quality assurance reports
Reports for this period are currently being sent to the head contractors for assessment.
(j)
No.
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