❓ Hon Anthony Spagnolo asks about the Public Sector Commission's (PSC) standards for updating complainants on the progress of their cases. The PSC admits there is no minimum standard, updates aren't required to be written, and one complainant received no update before closure.
AnsweredQoN 849Legislative Council
QuestionView source ↗
I refer to the Public Sector Commission's (PSC) commitment to keep complainants informed of progress, and I ask: (a) what is the PSC’s minimum standard for progress updates; (b) are progress updates required to be in writing; and (c) how many complainants in the last 12 months received no progress update before their matter was closed?
AnswerView source ↗
Answered
11 December 2025
Responded by
Leader of the House representing the Premier
Response time
8 days
(a) There is no minimum standard for providing progress updates to complainants.
(b) No.
(c) One.
(b) No.
(c) One.
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