❓ Mr Kirkup asks the Minister for Health about the number of complaints received, resolved, pending, and unresolved by departments, agencies, and publicly owned corporations within the Minister's portfolio for the 2014-15 and 2015-16 financial years. The Minister provides a detailed breakdown of the complaint statistics for each entity.
AnsweredQoN 434Legislative Assembly
QuestionView source ↗
In respect of the Minister’s portfolio responsibilities for departments, agencies, and publicly owned corporations: (a) For the 2014-15 financial year: (i) how many complaints were received by the department; (ii) how many complaints were successfully resolved and closed; (iii) how many complaints are pending action; and (iv) how many complaints were unable to be resolved; and (b) For the 2015-16 financial year: (i) how many complaints were received by the department; (ii) how many complaints were successfully resolved and closed; (iii) how many complaints are pending action; and (iv) how many complaints were unable to be resolved?
AnswerView source ↗
Answered
27 June 2017
Response time
8 days
I am advised that:
Department of Health
Mental Health Commission
Health and Disability Services Complaints Office (HADSCO)
Healthway
Animal Resources Authority
(a)(i)
3956
32
1
1
90
(a)(ii)
3951
31
1
1
90
(a)(iii)
5
1
0
0
0
(a)(iv)
25 complaints received by public health services were unable to be completely resolved and were referred to another organisation.
1
0
0
0
(b)(i)
4322
29
1
3
84
(b)(ii)
4305
29
1
3
83
(b)(iii)
17
0
0
0
0
(b)(iv)
55 complaints received by public health services were unable to be completely resolved and were referred to another organisation.
0
0
0
There was 1 concern that was unable to be resolved; this was due to the biology of the animals.
Department of Health
Mental Health Commission
Health and Disability Services Complaints Office (HADSCO)
Healthway
Animal Resources Authority
(a)(i)
3956
32
1
1
90
(a)(ii)
3951
31
1
1
90
(a)(iii)
5
1
0
0
0
(a)(iv)
25 complaints received by public health services were unable to be completely resolved and were referred to another organisation.
1
0
0
0
(b)(i)
4322
29
1
3
84
(b)(ii)
4305
29
1
3
83
(b)(iii)
17
0
0
0
0
(b)(iv)
55 complaints received by public health services were unable to be completely resolved and were referred to another organisation.
0
0
0
There was 1 concern that was unable to be resolved; this was due to the biology of the animals.
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