❓ Opposition MP McGowan questions the Barnett Government on the performance of three companies contracted for Department of Housing maintenance, specifically regarding their adherence to key performance indicators. The Minister's response indicates data collection is ongoing and provides preliminary compliance ranges.
AnsweredQoN 5071Legislative Assembly
QuestionView source ↗
I refer to the Barnett Government’s awarding of Department of Housing maintenance contracts to three major groups, and I ask:
(a) as at 1 April 2011, could the Minister advise (expressed as a percentage), how each of the three individual companies (Transfield, Lake Maintenance and Programmed Facility Management) are meeting each of the following performance indicators:
(i) 100 percent of job orders completed on time for emergency works (3 hours);
(ii) 100 percent of job orders completed on time for priority works (48 hours);
(iii) 100 percent of job orders completed on time for routine works (14 calendar days);
(iv) 100 percent of job orders completed on time for major works (28 calendar days);
(v) 100 percent of agreed completion time for vacant premises to deliver a corporate target of seven days average for the State; and
(vi) 100 percent contractor availability and completion of after-hours emergency maintenance necessary works;
(b) if the Minster cannot provide the answer to (a), why not; and
(c) if the Minister can provide the answer to (a), could the Minister also advise what the average turn-around in hours or calendar days is for each of the above performance indicators?
(a) as at 1 April 2011, could the Minister advise (expressed as a percentage), how each of the three individual companies (Transfield, Lake Maintenance and Programmed Facility Management) are meeting each of the following performance indicators:
(i) 100 percent of job orders completed on time for emergency works (3 hours);
(ii) 100 percent of job orders completed on time for priority works (48 hours);
(iii) 100 percent of job orders completed on time for routine works (14 calendar days);
(iv) 100 percent of job orders completed on time for major works (28 calendar days);
(v) 100 percent of agreed completion time for vacant premises to deliver a corporate target of seven days average for the State; and
(vi) 100 percent contractor availability and completion of after-hours emergency maintenance necessary works;
(b) if the Minster cannot provide the answer to (a), why not; and
(c) if the Minister can provide the answer to (a), could the Minister also advise what the average turn-around in hours or calendar days is for each of the above performance indicators?
AnswerView source ↗
Answered
19 May 2011
Responded by
Minister for Housing
Response time
43 days
The
Department of Housing
advises:
(a - c) Measuring and implementing the Key Performance Indicators against the Service Level Agreements commenced on 1 February 2011.
The measurement is recorded against individual regional contracts not the three individual companies.
The level of measurement is determined within the Service Level Agreement. In March 2011 compliance for routine work, major works, vacants and in terms of timeliness of invoicing ranged from 39% to 100%.
Lower compliance levels were found relating to priority work, emergency work, with compliance ranging from 36% to 78%. Key Performance Indicator measurements include all job orders issued and paid in February and March 2011, but do not capture jobs not yet returned. Accuracy of Key Performance Indicator data is obtained through strong base data collected over a period of months.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
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Department of Housing
advises:
(a - c) Measuring and implementing the Key Performance Indicators against the Service Level Agreements commenced on 1 February 2011.
The measurement is recorded against individual regional contracts not the three individual companies.
The level of measurement is determined within the Service Level Agreement. In March 2011 compliance for routine work, major works, vacants and in terms of timeliness of invoicing ranged from 39% to 100%.
Lower compliance levels were found relating to priority work, emergency work, with compliance ranging from 36% to 78%. Key Performance Indicator measurements include all job orders issued and paid in February and March 2011, but do not capture jobs not yet returned. Accuracy of Key Performance Indicator data is obtained through strong base data collected over a period of months.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
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