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❓ A parliamentary question regarding the Public Sector Commission's (PSC) handling of public complaints, specifically focusing on tracking complainant satisfaction and engagement outcomes. The answer confirms that complaint outcomes, including complainant satisfaction if known, are recorded and reported internally.

AnsweredQoN 378Legislative Council

Asked

12 August 2025

Member

Hon Anthony Spagnolo

Portfolio

Premier

QuestionView source ↗

I refer to the operations of the Public Sector Commission (PSC) and the handling of complaints from members of the public, and I ask: (a) does the PSC track complainant satisfaction or engagement outcomes at the conclusion of its processes; and (b) if yes to (a), how is this measured?

AnswerView source ↗

Answered

16 September 2025

Responded by

Leader of the House representing the Premier

Response time

9 days

a) Complaint outcomes (which can include complainant satisfaction if known) are recorded in a register maintained by the Public Sector Commission for internal use and tracking.
b) Complaint data including the time taken to respond and actions taken in response to complaints is reported to the Commission Corporate Executive at least once each calendar year.

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