📜 Alternative Electricity Services Code of Practice 2026
This Code of Practice sets out requirements for Alternative Electricity Service (AES) providers in Western Australia, covering general obligations, customer interactions, billing, financial hardship, family violence policies, and complaint resolution. It aims to ensure fair and transparent practices in the provision of alternative electricity services.
AES providers must adhere to new standards for customer engagement, disclosure, billing, and support for vulnerable customers. This includes implementing specific policies for financial hardship and family violence, and ensuring third-party compliance. Customers will benefit from clearer information, defined payment plans, and improved complaint handling.
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