📜 Code of Conduct for the Supply of Electricity to Small Use Customers 2018
Code11 Jun 2018 p. 1847-8411 June 2018
Principal Act
This code of conduct outlines the standards for electricity retailers and distributors in their dealings with small use customers in Western Australia. It covers marketing, connection, billing, payment, disconnection, reconnection, pre-payment meters, information provision, complaints, and service standards.
Electricity retailers and distributors must comply with the code's requirements regarding customer interactions, billing practices, payment arrangements, and complaint resolution. Small use customers are affected by the standards of service they can expect from their electricity providers.
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