📜 Water Services Code of Conduct (Customer Service Standards) 2018
Code5 Feb 2018 p. 339-845 February 2018
Principal Act
This code sets customer service standards for water and sewerage service providers in WA, covering connections, billing, payments, restrictions, faults, complaints, information, and special needs customers. It was repealed on 1 July 2024.
Licensees providing water and sewerage services and their customers are affected. Licensees must adhere to standards for billing, payment assistance, handling complaints, and providing information. Residential customers have specific protections.
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