📜 Water Services Code of Practice (Family Violence) 2020
CodeSL 2020/2418 December 2020
Principal Act
This code of practice mandates that water service licensees develop and implement family violence policies to support residential customers affected by family violence. It outlines the required components of these policies, including training, information provision, account protection, and debt management.
Water service licensees must create and adhere to family violence policies, impacting their operations and customer service practices. Residential customers affected by family violence will benefit from tailored support and protection measures.
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