💻 Service Desk Support Officer CUATPS2024

WA Department of Housing and Works awarded a contract for Service Desk Support Officer services via CUA to Peoplebank Australia Limited for an estimated $62,000

Assisting primarily on reform related queries and tickets Identifying trends and workflows that can be better improved First point of contact for all enquiries Problem Management and Call Escalation Management Service Desk Management Remotely Supporting customer requests and incident by phone and email Controlling and monitoring the ticketing system Initial troubleshooting of incidents Support ITIL process including outages Continual communications with incident manager Provision and Modification of accounts through proper channels

The Department of Housing and Works awarded an estimated $62,000 contract for Service Desk Support Officer services via the CUA CUATPS2024 (Common Use Arrangement for Temporary Personnel Services) to Peoplebank Australia Limited.