awarded
💻 Implementation and Support Services for Amazon Connect
Summary
Legal Aid WA awarded CyberCX a $509k contract for Amazon Connect implementation, integrating with Salesforce for a new cloud-based contact centre.
Tender description
Legal Aid Western Australia (Legal Aid WA) is undertaking the implementation of a modern Salesforce Service Cloud-based Contact Centre, fully integrated with its existing Salesforce CRM platform. This contemporary solution is designed to provide a unified, 360-degree view of each client, enabling more efficient enquiry handling, enhanced service delivery, and improved case management. The new Contact Centre platform will replace the current standalone, legacy contact centre infrastructure, delivering a fully cloud-based, scalable, and future-ready environment. To support this implementation, Amazon Connect has been identified as the preferred cloud-based telephony solution, due to its seamless integration with Salesforce and its capability in enabling intelligent, omnichannel contact centre experiences.
Money trail and award details
This record appears to be a panel, common-use arrangement or standing offer. Its value is shown as an estimated arrangement value, not ordinary spend to one supplier.
Legal Aid Commission of WA awarded a contract valued at an estimated $509,302 via the CUA CUAICTS2021 procurement method to CyberCX (CyberCX Pty Ltd).
CyberCX (CyberCX Pty Ltd)
Tender-writer timing and rebid signals
Buyer and contract contacts
Direct phone/email fields remain limited to official contact details already shown on the source record.
Record details
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